li>Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs.