NewMarketing Manager JobotMarketing ManagerPedricktown, NJ$80,000–$95,000 / yearThe Associate Marketing Manager for the United States is responsible for bringing our brand to life in the US market: building consumer demand, executing innovation launches, developing the tools Sales needs to win at retail and foodservice, and partnering with the Commercial Strategy Manager to translate consumer and market intelligence into action. Support the development of marketing materials for US foodservice customers: operator-facing content, culinary positioning, and channel-specific tools for fine dining and casual dining accounts.
NewSr. Corporate Account Manager, Personal Care Manufacturing - Industrial Hygiene Solutions Ecolab Inc.Sr. Corporate Account Manager, Personal Care Manufacturing - Industrial Hygiene SolutionsPhiladelphia, PA$153,300–$229,900 / yearJoin Ecolab as a Senior Corporate Account Manager, Personal Care Manufacturing - Industrial Hygiene Solutions within our Life Sciences sector, delivering comprehensive programs and solutions to meet the needs of customers across the Personal Care market segment. Identify, prospect and win new Ecolab Life Sciences customers focused on Personal Care manufacturing, including but not limited to Makeup, Body Care/Hair Care/Oral Care, Home Care and Vitamins, Minerals & Supplements.
Senior State Tax Manager Reed Smith USSenior State Tax ManagerPhiladelphia, Pennsylvania$160,000–$190,000Full timeProvide technical state and local tax (SALT) research, analysis, and advisory support on a variety of state tax matters, including income/franchise, sales and use, gross receipts, and other state and local taxes. The State Tax Manager will conduct technical tax research and analysis, assist in the development of client strategies and deliverables, manage multiple client matters simultaneously, and support practice group initiatives.
NewRehabilitation Manager Maris Grove by Erickson Senior LivingRehabilitation ManagerGlen Mills, PA$125,000 / yearLocation: Maris Grove by Erickson Senior Living Join our team as the Rehabilitation Manager is responsible for the creative and effective administration of Therapy services (Physical, Occupational, and Speech) for the entire Erickson continuum of care. Maris Grove helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us.
NewAccount Manager, Pharmacy Partnerships - Eastern PA, DE, and NJ UnitedHealth GroupAccount Manager, Pharmacy Partnerships - Eastern PA, DE, and NJPhiladelphia, PA$29–$52 / hourSuccess in this role will be measured through relationship strength, account retention, outreach consistency, growth, and operational follow-through across assigned accounts, including: Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this account. Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.
NewManager - Intraoperative Neuromonitoring Technologist - $75K-124K per year SpecialtyCareManager - Intraoperative Neuromonitoring Technologist - $75K-124K per yearCamden, NJ$75,000–$124,000 / yearWe are the industry leader in intraoperative neuromonitoring (IONM) services in the US—monitoring over 110,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 1,700 surgeons. Manages the day-to-day IONM activities at the assigned accounts while managing a team of surgical neurophysiologists: Oversees labor management and daily IONM clinical scheduling.
Blended Case Manager Child Guidance Resource CenterBlended Case ManagerHavertown, PASome responsibilities include: Establish and maintain linkages with child-serving systems such as mental health providers, Children and Youth agencies, drug and alcohol treatment programs, juvenile justice services, and the educational system. If you’re looking for the opportunity to share and expand your competencies with providing service coordination to children and adolescents displaying severe social, emotional, and/or behavioral disorders and their families, Blended Case Management is for you.
NewPennsylvania Regional Sr Construction Manager - Eastern Region Whitman, Requardt & Associates, LLPPennsylvania Regional Sr Construction Manager - Eastern RegionPhiladelphia, PAFull timeDuties may include: Walking and navigating across rough or uneven terrain such as mud, rocks, grass, dirt, steep hillsides, heavily wooded areas, and other unpaved surfaces. The work environment may include exposure to a range of environmental conditions, including high and low temperatures, precipitation, and other outdoor elements.
BILINGUAL CASE MANAGER, ORR Abraxas Youth & Family ServicesBILINGUAL CASE MANAGER, ORRMorgantown, PA$0–$63,000Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice. * Ensures accurate billing and statistical reporting for clients on caseload, and → monitors billing/statistical accuracy across the case management team, flagging discrepancies before submission.
NewSr Manager, Market Access - US - Medical Device JouléSr Manager, Market Access - US - Medical DeviceBlue Bell, PARemote$145,000–$180,000 / yearThe ideal candidate has owned the market access role during a product launch in the US market and has worked in close collaboration with other business functions (medical affairs, governmental affairs, legal, regulatory, marketing and sales) in prior roles. Leads all aspects of Market Access actions in North America Works cross-functionally with Clinical Affairs, Regulatory Affairs, Governmental Affairs, Commercial, Medical Affairs and Regional Marketing colleagues in North America.
NewGeneral Manager 5 - Food and Nutrition SodexoGeneral Manager 5 - Food and NutritionWILMINGTON, DE$100,130–$129,580What You Bring: has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively; has General Manager Food & Nutrition leadership experience in a healthcare environment. has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and.
Design Manager System OneDesign ManagerGlenolden, PA$120,000–$153,000 / year5+ years of design related experience with mechanical, electrical, building automation systems, programming, or building operation management experience. • Supports the day-to-day management of design tasks, ensuring timely progress, accurate documentation, and alignment with project goals.
NewGeneral Manager - Food Service AramarkGeneral Manager - Food ServicePhiladelphia, PAIn order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. In this role, you will oversee all day to day operations in the Food & Nutrition Services Department at Thomas Jefferson University Hospital, located in Center City Philadelphia.
NewQuality Manager I MasTec IndustrialQuality Manager IWilmington, DE$100,000–$130,000The Quality Manager II will be responsible for managing the Quality on-boarding process, contributing to developing of site-specific ITPs, overseeing the organization and turnover of all quality documentation required for progressive turnover, and management of all discipline inspectors hired for the project. May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks.
NewBench Patient Services Manager AramarkBench Patient Services ManagerPhiladelphia, PASupervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line or room service program and patient meal delivery staff, including applicable rounding. Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents.
NewPatient Food Service Manager AramarkPatient Food Service ManagerAbington, PAThe Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. Aramark Healthcare+ is seeking candidates for a Patient Services Manager position at Jefferson Abington Hospital, located in Abington, PA.
NewEnvironmental Services Manager AramarkEnvironmental Services ManagerWest Chester, PAPlans, controls and directs all cleaning, sanitizing and waste removal functions within a healthcare facility to meet operating and financial goals, client objectives and customer needs. ? Aramark Healthcare+ is seeking candidates for an Environmental Services Manager position at Chester County Hospital, located in West Chester, PA.
NewTravel Nurse RN - NICU - Neonatal Intensive Care - $2,263 per week ARMStaffingTravel Nurse RN - NICU - Neonatal Intensive Care - $2,263 per weekKing Of Prussia, PAAllied Resources Medical Staffing (ARMStaffing) places the most qualified medical professionals in the industry, including: local and travel contract, temp-to-perm, per diem, and direct-hire personnel. This allows us to tailor our services to best suit the staffing needs of our clients, while placing our employees in positions that match their abilities and preferences.
NewTravel Nurse RN - ICU - Intensive Care Unit - $2,381 per week ARMStaffingTravel Nurse RN - ICU - Intensive Care Unit - $2,381 per weekCamden, NJWe accomplish this through our total dedication to our clients and field associates, our over 15 years of experience, a strong and diverse poor of medical professionals, and the high level of loyalty of our internal staff. Allied Resources Medical Staffing (ARMStaffing) places the most qualified medical professionals in the industry, including: local and travel contract, temp-to-perm, per diem, and direct-hire personnel.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Philadelphia, PA$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
NewDistrict Manager Inizio EngageDistrict ManagerPhiladelphia, PA$100,000–$186,000Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. This role is responsible for leading a district sales team, developing and executing district business strategies, coaching and developing field representatives, and ensuring the successful achievement of sales and business objectives across the assigned geography.
NewStaff Pharmacist Full Time CVS HealthStaff Pharmacist Full TimeNew Holland, PA$60–$76Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed. Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey.
NewAssistant Medical Director - Anesthesiology - Up to $150K Sign On Bonus! - Mercy Fitzgerald Hospital VituityAssistant Medical Director - Anesthesiology - Up to $150K Sign On Bonus! - Mercy Fitzgerald HospitalDarby, PA$150,000Strong interpersonal and leadership skills; ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred. Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
NewAssistant Medical Director - Hospital Medicine - Mercy Fitzgerald Hospital VituityAssistant Medical Director - Hospital Medicine - Mercy Fitzgerald HospitalDarby, PAStrong interpersonal and leadership skills; ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred. Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
Customer Care Manager - State Farm Agent Team Member Karen HartfordCustomer Care Manager - State Farm Agent Team MemberBlackwood, New Jersey$38,000–$40,000 / yearYou May Be a Great Fit as a Customer Care Manager at Karen Hartford- State Farm Agent if: You’re the person people call first when life goes sideways - calm, steady, and ready to help. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.
Customer Care Manager - State Farm Agent Team Member Eldion Pajollari - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberFeasterville, PAFull timeThe Eldion Pajollari Agency is hiring a Customer Care Manager who delivers exceptional service while driving retention, cross-sales, and account growth. You will lead daily service operations while identifying in-book sales opportunities and ensuring coverage conversations translate into measurable growth.
Air Logistics Healthcare Customer Care Manager Kuehne + Nagel International AGAir Logistics Healthcare Customer Care ManagerMedia, PAThe Customer Care Manager is responsible for leading and developing Customer Care teams at the national or local level to deliver exceptional customer experiences, drive customer retention and growth, and maximize profitability. By fostering a customer-centric culture, collaborating with internal and external stakeholders, and proactively addressing customer needs, the Customer Care Manager ensures efficient, effective, and consistent service delivery.
NewCustomer Service Manager, Airport Customer Experience Administration (Philadelphia, PA, US) American AirlinesCustomer Service Manager, Airport Customer Experience Administration (Philadelphia, PA, US)Philadelphia, PAOur 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
part time Customer service manager The Michaels Companies Incpart time Customer service managerNewark, DEPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Sales & Customer Engagement Manager ESF IncSales & Customer Engagement ManagerBryn Mawr, PAPart timeOwn the enrollment funnel end-to-end: develop and execute strategies to convert inquiries into enrollments across all ESF brands: Day Camps, Sports Camps, Specialty STEAM Camps, Bold Summers, Phillies Baseball Academy, Jr. Maximize customer lifetime value by proactively identifying opportunities to deepen family engagement: cross-selling across brands and programs, upgrading enrollment (additional weeks, extended day, specialty add-ons), and nurturing multi-year retention.
NewKey Customer Manager, East-Atlantic BiogenKey Customer Manager, East-AtlanticPhiladelphia, PennsylvaniaThe KCM is expected to interact routinely and collaboratively with the local sales teams and cross-functional partners (inclusive of marketing, managed care, and patient services) to improve engagement in the accounts and increase Biogen trust and value with our Key Customers. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
NewProduct Manager, Core Card Customer Experience JPMorgan Chase & CoProduct Manager, Core Card Customer ExperienceWilmington, DEAs a Service Communications Product Manager in Core Card Customer Experience Product, you will lead strategy and delivery for a cross-card communications roadmap that helps customers understand and resolve servicing issues digitally. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Care Manager Good Shepherd RehabilitationCare ManagerPhiladelphia, PAJOB SUMMARY The case manager is responsible for the development of a comprehensive and goal oriented plan of care as it relates to providing ongoing psychosocial assessment, screening for potential needs, discharge planning, and communication with the clinical team and professional staff; Acting as a liaison between the patient, the clinical team, and utilization manager; the management of individual caseloads of patients through interaction with families, conducting weekly interdisciplinary team meetings and assisting patients and families with discharge planning; supporting the case management department needs by functioning as a utilization manager as needed. Education Bachelors Degree in Nursing or Social Work required Masters Degree preferred Work Experience 3-5 years of relevant case management experience required Previous experience in utilization review preferred Licenses / Certifications Registered Nurse license required OR LSW / LCSW, and/or Certified Case Manager (CCM) preferred.
Product Manager, Card Customer Experience JPMorgan Chase & CoProduct Manager, Card Customer ExperienceWilmington, DEAs a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers-from discovery through launch and iteration. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Care Manager (Registered Nurse/RN) Life Care Centers of America IncCare Manager (Registered Nurse/RN)PAPromotes quality care using a collaborative process that coordinates, monitors, and evaluates services according to the needs of patients. Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours.
Clinical Manager for Palliative Care: Acute NP or PA Penn MedicineClinical Manager for Palliative Care: Acute NP or PAPhiladelphia, PAComplexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations. Change Management: Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events.
Care Manager (Registered Nurse/RN) Hickory House Nursing HomeCare Manager (Registered Nurse/RN)Honey Brook, PennsylvaniaPromotes quality care using a collaborative process that coordinates, monitors, and evaluates services according to the needs of patients. Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours.
Business Analytics Manager - Marketing & Customer Analytics The PNC Financial Services Group IncBusiness Analytics Manager - Marketing & Customer AnalyticsWilmington, DE$100,100–$204,490 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
NewAssistant Nurse Manager, Progressive Care Unit (PCU 4), Full-time 2nd Shift, VOLOL Virtua Health IncAssistant Nurse Manager, Progressive Care Unit (PCU 4), Full-time 2nd Shift, VOLOLCamden, NJ$98,700–$158,398 / yearThat means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home.
NewCustomer Service Manager, Control Center (Philadelphia, PA, US) American Airlines MexicoCustomer Service Manager, Control Center (Philadelphia, PA, US)Philadelphia, PAOur 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
NewAutomotive Service & Customer Manager Midas Tire & Auto ExpertsAutomotive Service & Customer ManagerTurnersville, New Jersey$60,000–$90,000 / yearResponsibilities As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers. At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
INTEGRATED CARE MANAGER (FT; 40hrs/wk) - Temple Health/Episcopal Hospital Temple University Health SystemINTEGRATED CARE MANAGER (FT; 40hrs/wk) - Temple Health/Episcopal HospitalPhiladelphia, PAPennsylvania-Philadelphia'',''Pennsylvania-Philadelphia'',''Psych and Behavioral Science'',''Psych and Behavioral Science'',''Full-time'',''Full-time'',''Day Job'',''Day Job'',''Regular'',''Regular'',''false'',''405118'',''405118'',''true'',''405118'',''false'',''Submission for the position: INTEGRATED CARE MANAGER (FT; 40hrs/wk) - Temple Health/Episcopal Hospital - (Job Number: 263302)'',''false'',''405118'',''false'',''true''. ''405118'',''true'',''405118'',''false'',''Submission for the position: INTEGRATED CARE MANAGER (FT; 40hrs/wk) - Temple Health/Episcopal Hospital - (Job Number: 263302)'',''false'',''405118'',''false'',''true'',''INTEGRATED CARE MANAGER (FT; 40hrs/wk) - Temple Health/Episcopal Hospital'',''263302'',''!*!
Unit Manager, Customer Operations Piedmont AirlinesUnit Manager, Customer OperationsPhiladelphia, PAEmployment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing.
Product Manager, Card Customer Experience JPMorgan Chase Bank, N.A.Product Manager, Card Customer ExperienceWilmington, DEFull timeAs a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers-from discovery through launch and iteration. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Lawn Care Operations Manager / Lead Technician PROCARE PROPERTY SERVICES LLCLawn Care Operations Manager / Lead TechnicianWest Chester, PAFull timeThis is a hands-on leadership role responsible for managing daily operations, answering customer calls, closing sales, and performing lawn fertilization and weed control services. WeedX Fertilizing is a fast-growing lawn fertilization, weed control, and pest management company focused on delivering professional, science-based lawn care with exceptional customer service.
NewCustomer Service Manager, Control Center (Philadelphia, PA, US) American AirlinesCustomer Service Manager, Control Center (Philadelphia, PA, US)Philadelphia, PAOur 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
Customer Success Manager Halma PlcCustomer Success ManagerPAYour role is multifaceted, involving direct engagement with customers, overseeing the seamless integration of our services, and fostering continuous improvement through strategic audits and solutions enhancement. Proactively support direct and indirect customer relationships with CenTrak, including aiding regional Customer Success Managers and partners in creating sustainable solutions environments.
Customer Care Representative Schiffer PublishingCustomer Care RepresentativeAtglen, PAFull timeThis role is responsible for managing inbound communications, processing orders, maintaining accurate records, and supporting daily operational needs across customer service, inventory, and order management. Success in this role comes from maintaining accuracy while managing multiple responsibilities, prioritizing effectively, and building strong working knowledge of systems, products, and procedures.
Manager, Customer Service Communications - Account Management and Billing Comcast CorpManager, Customer Service Communications - Account Management and BillingPhiladelphia, PAJob Duties: Develop and lead the customer communications strategy across the billing, payment, and collections lifecycle, ensuring customers receive clear, timely, and transparent information that supports retention and reduces involuntary churn. This manager serves as a strategic member of the Customer Lifecycle Communications team, focusing on designing and developing communications plans to support customer account management, including billing, pay, and collections.
NewManager, Customer Service Communications – Account Management and Billing Comcast CorporationManager, Customer Service Communications – Account Management and BillingPhiladelphia, PADevelop and lead the customer communications strategy across the billing, payment, and collections lifecycle, ensuring customers receive clear, timely, and transparent information that supports retention and reduces involuntary churn. This manager serves as a strategic member of the Customer Lifecycle Communications team, focusing on designing and developing communications plans to support customer account management, including billing, pay, and collections.