Clinical Manager for Palliative Care: Acute NP or PA

Description

• Entity: CPUP (Clinical Practices of University of Pennsylvania)
• Department: Palliative Care
• Location: HUP: 3400 Spruce Street
• Hours: Full-Time: M-F 8a-5p No Holiday/Weekend/On Call

Summary:

The Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education and patient confidentiality. The Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access.

Typical scope for this role is:

• 10+ = # of staff directly and indirectly managed
• 15,000+ = # of budgeted annual visits
• Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities:

Employee Satisfaction and Engagement:

• Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment.
• Fosters an environment where proactive communication and problem-solving are expected.
• Understands and values differences in others’ race, gender, nationality, and age – modifies interactions as needed to accommodate the diverse needs of patients and families.
• Recognizes and rewards individuals and teams for a job well done.

Individual and Team Performances:

• Manages team and individual performance in alignment with Penn Medicine's vision of service excellence.
• Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools.
• Leverages knowledge for competitive advantage and developing team members through the application of Penn Medicine research, continuous improvement, performance management, and competency development.
• Responsible for staff development activities including but not limited to team professional development, recruitment, and retention.

Oversees clinical operations in the practice/division/department:

• Collaborates on budgeting and billing practices (where applicable).
• Establishes/updates work processes and work practices.
• Manages schedules, pay practices, and timecard review and approval.
• Maintains clinical practice and/or performs clinical duties to maintain workflows and adequate staffing levels.
• Manages clinical projects.
• Participates in strategic and operational planning.
• Maintains regulatory compliance (TJC, CMS, DOH, OSHA)
• Maintains a focus on Quality and Safety priorities including but not limited to the application of a quality improvement framework (i.e., FOCUS-PDSA) and High-Reliability Organization (HRO) principles.
• Supports excellence in patient care and service recovery initiatives; manages appropriate safety event review and follow-up.

Change Management:

• Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events.
• Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives.
• Communication plans are effectively implemented.
• Ensure appropriate follow-up of major clinical/practice issues.
• Manage routine and crisis communications through the practice/community as they arise.
• Understands system-wide policy changes and impact on employees. Uses proactive communication and feedback tools to manage implementation.

Education:

• Master’s Degree AND 5+ years total clinical experience including prior NP and leadership experience (Required)

Licensure and Certifications:

• Current licensure as a Nurse Practitioner (CRNP) – Required
• BLS/ACLS/PALS per specialty – Required
• Board certification in area of specialty – Required
• Credentialed by Office of Medical Affairs - Required

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.