NewAssociate P/C Customer Service Specialist Michigan Farm BureauAssociate P/C Customer Service SpecialistLansing, MI$45,242–$55,648 / yearTo work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone calls.
NewAuto Glass Repair Specialist SafeliteAuto Glass Repair SpecialistOkemos, MILearn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Senior Public Engagement and Communications Specialist HNTB CorpSenior Public Engagement and Communications SpecialistEast Lansing, MIThe Senior Public Engagement and Communications Specialist will lead stakeholder and community engagement efforts, support the planning and facilitation of public meetings and workshops, and coordinate closely with clients and multidisciplinary project teams, including planning, environmental, and engineering staff, to ensure alignment with project goals, schedules, and technical work. What You'll Do: Develops and helps implement effective dissemination of outreach materials, facts and information on project messaging and supports client activities to stakeholders according to the public outreach plan including external agencies, associations, and news organizations using print, periodicals, radio, social and/or visual communication media.
Communications Specialist American Board of Emergency MedicineCommunications SpecialistEast Lansing, MIDevelop, draft, and refine technical, editorial, and marketing content for ABEM publications and organization-wide communications Execute communications plans, including messaging strategy, stakeholder reviews, timeline management, and content delivery Write and edit materials for clarity, accuracy, and consistency with ABEM style Oversee and maintain content to ensure accuracy and timeliness of updates. Produce a range of written and multimedia communications materials based on audience Collaborate with internal stakeholders to align communications with organizational priorities Support meetings, projects, and other communications initiatives as assigned.
Communications Specialist (REMOTE) Stryker CorpCommunications Specialist (REMOTE)Lansing, MIRemote$64,400–$94,400 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. What you will do: The best employee experiences don't happen by accident - they're shaped in part by communication that helps people understand where the company is headed, what matters most, and the role they play in moving it forward.
Marketing Specialist Stride, Inc.Marketing SpecialistLansing, MichiganIn this role, you will support our schools by collaborating with cross-functional teams-including creative, demand generation, web, analytics, email, product, organic social, enrollment, and external agencies-to deliver marketing programs with accuracy and consistency. Reporting to the Manager of School Marketing, you will help execute omni-channel campaigns that drive new student enrollment and increase engagement across Stride's portfolio of online schools.
Mobile Learning, Community, and Career Readiness Specialist Stride, Inc.Mobile Learning, Community, and Career Readiness SpecialistLansing, MichiganThe mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary, individualized, and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum and a data driven, student centered instructional model. The Specialist will support families in their region by helping onboard new families, coordinate and facilitate regional school events, create and promote outreach through social media, and support work based learning experiences.
NewSpecialist, Sales Excellence PearsonSpecialist, Sales ExcellenceLansing, MISales Excellence Specialists play an essential role in this work partnering directly with Sales, Sales Management, Marketing, Finance, and Rev Ops to ensure teams have the insights, tools, and processes they need to succeed. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learnbest, whether it is one child in our own backyard or an education community across the globe.
NewEpidemiology Specialist-3, Office of Strategy State of MichiganEpidemiology Specialist-3, Office of StrategyLansing, MIRemote$3,118.40–$4,505.60 / weekGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, were issued a disciplinary suspension within the last two years, are currently suspended with or without pay pending the outcome of an investigation, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below.
NewCustomer Service Specialist I - Bilingual (Spanish) ASM Research, An Accenture Federal Services CompanyCustomer Service Specialist I - Bilingual (Spanish)Lansing, MI$19.53–$23.27 / hourThis role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines. Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
People Operations Specialist NIOWAVEPeople Operations SpecialistLansing, MichiganUnder the guidance of the People Operations Business Partner, the Specialist performs diversified and confidential administrative duties in support of the People Operations Department, requiring broad and comprehensive experience, outstanding interpersonal skills and good judgment and discretion. Audit and maintain ADP system; upkeep files, ensures all required documents are placed in correct file folders, updates and maintains necessary and required system changes, ensures compliance with local, state and federal labor and employment law.
Retail Sales Specialist Charter Communications IncRetail Sales SpecialistOwosso, MIBeyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. As a Retail Sales Specialist at Spectrum, youll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers.
Product Marketing Specialist Stride, Inc.Product Marketing SpecialistLansing, MichiganThis includes working with stakeholders to deeply understand the target segment, understand product and program opportunities, set strategic campaign objectives, develop a campaign launch plan, partner with internal or external teams to develop appropriate communications elements for use in multiple on-and off-line channels, and influence opportunities to refine roadmaps. Reporting to the Senior Director of Product Marketing, the Product Marketing Specialist is responsible for deeply understanding customer targets, crafting compelling positioning and messaging, and creating omni-channel campaigns to drive enrollment and improve retention, supporting the company's portfolio of programs.
HR Operations Specialist Stride, Inc.HR Operations SpecialistLansing, MichiganDevelop and deliver reporting, dashboards, and operational insights through Smartsheet and related tools to provide visibility into project progress, risks, outcomes, and key operational metrics for stakeholders and leadership teams Workday operations support including EIB data loads, provide support for internal and external audit requests (system walk through, provide evidence, support Kainos). This role is ideal for someone who enjoys building and managing project plans, coordinating cross-functional work, understanding how HR processes and systems connect, and partnering closely with HRIS on activities such as requirements gathering, testing coordination, business process documentation, and Workday-related support.
NewKorean Bilingual Administrative Specialist/Safety Affair//TL//Lansing MI BTI SolutionsKorean Bilingual Administrative Specialist/Safety Affair//TL//Lansing MILansing, MichiganAn Administrative Specialist/Safety Affair Specialist performs assist-level office support duties and provides specialized program support for an administrative department, or program. Gather and analyze safety-related data, including incident reports and daily checklists; create periodic safety reports and perform basic statistical analysis to identify trends.
Specialist - Advisor-Continuing Michigan State UniversitySpecialist - Advisor-ContinuingEast Lansing, MIThe cohort programs within the unit-Bailey Scholars, Dow STEM Scholars, First-Generation Leadership & Innovation (FLI) Vanderploeg Scholars, the Residential Initiative on Sustainability and the Environment (RISE) and TRIO Student Support Services (SSS)-offer high-impact experiences such as mentoring, career development, and living-learning communities. Through evidence-based initiatives, largely funded by external sources, the Pathways Persistence Programs cultivate conditions that empower students to develop self-discovery of purpose, educational success, sense of belonging, empowered community, and well-being.
Talent Acquisition Specialist I Jackson National Life Insurance CoTalent Acquisition Specialist ILansing, MIResponsibilities include providing high-level client service to key stakeholders in an effort to identify, attract and evaluate both active and passive candidates for entry and mid-level positions. Performs full-life cycle recruiting responsibilities which include: sourcing, screening, interviewing, evaluating and hiring potential candidates for entry and mid-level positions.
Authorization & Insurance Verification Specialist Peak Performance Physical TherapyAuthorization & Insurance Verification SpecialistLansing, MichiganThe Authorization & Insurance Verification Specialist is responsible for verifying patient insurance benefits, obtaining and tracking authorizations, maintaining accurate documentation, and communicating insurance-related information to the appropriate team members. This position supports our clinics, providers, intake team, and billing team by helping reduce delays in care and keeping patient accounts accurate from the start.
NewJuvenile Detention Development Specialist - Part Time Ingham County MichiganJuvenile Detention Development Specialist - Part TimeLansing, MIDo you have at least two years of college level coursework in child development or closely related field and at least 6 months of experience working with delinquent or emotionally troubled youth/and or families, which may have been in an intern or volunteer capacity OR Do you have a High School Diploma or equivalent with at least 3 years working with delinquent or emotionally troubled youth/and or families, which may have been in an intern or volunteer capacity. Physical Requirements: This position requires the ability to sit, stand, walk, traverse, climb, balance, twist, bend, stoop/crouch, squat, kneel, crawl, lift, carry, push, pull, reach, grasp, handle, pinch, type, endure repetitive movements of the wrists, hands or fingers.
Automation Specialist - Safety, Sensors & Industrial Control Kendall Electric, Inc.Automation Specialist - Safety, Sensors & Industrial ControlLansing, MICross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; Enjoys working with others to design controls systems, equipment, and to solve problems; interest or experience working in a sales environment; self-motivated to learn new technologies and accomplish tasks when due. The primary responsibility of this role is to be a technical sales resource for the Automation Portfolio that includes but is not limited to Controllers, I/O, Visualization, Networks, Industrial Control, Sensing, Safety, Motion Control, Variable Speed Drives, Motor Controls, Motors, and Mechanical Products (gearboxes, actuators, and couplings).
Retail Support Specialist DSIRetail Support SpecialistLansing, MIIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
NewContent Operations Specialist Qorvo IncContent Operations SpecialistLansing, MIRemoteContribute across the Content Operations team by supporting content authoring workflows, platform enablement activities, and cross-functional initiatives; coordinate with Marketing, Product, and Engineering to ensure assets meet business needs. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense.
Graduation Support Specialist .5 FTE Lansing School DistrictGraduation Support Specialist .5 FTELansing, Michigan$50,285–$95,000 / yearThis position collaborates with school staff and community partners to identify at-risk students, develop individualized graduation plans, and implement targeted interventions. Partner with community organizations to provide additional resources and support for students and families, facilitating access to mentoring and tutoring programs.
Talent Management Specialist Stride, Inc.Talent Management SpecialistLansing, MichiganThis position is virtual and open to residents of the 50 states and Washington, D.C. Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Support succession planning, talent reviews, and high-potential (HiPo) development initiatives by maintaining accurate data and leveraging tools within Workday to inform strategic talent decisions.
SEH-SCHEDULING SPECIALIST University of Michigan Health-SparrowSEH-SCHEDULING SPECIALISTMIEducation • High school diploma or GED Specialized Knowledge and Skills • Working knowledge of office and registration procedures • Knowledge and understanding of functions of assigned departments • Written, typing and computer skills necessary for the creation and compilation of various documents, communications and reports • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to all levels of staff, patients, families, and others. Duties include developing and maintaining systems, preparing daily work schedules, typing forms/correspondence, preparing departmental documents and reports, assisting individuals in person and over the phone, scheduling appointments, anticipating the needs of the patients and maintaining departmental records and files.
Radioisotope Shipping Receiving & Materials Specialist NIOWAVERadioisotope Shipping Receiving & Materials SpecialistLansing, MichiganSummary/Objective The position is responsible for performing all duties related to the daily operations of onsite warehousing, which includes receiving, shipping, stocking, and inventory control of chemical reagents, equipment, and consumable supplies for the unique processes including the shipping of radioactive products to customers. The Specialist will align and coordinate with the corporate Supply Chain business unit to ensure synergy of operations and prevent any duplication of work or confusion in internal and external processes, communications, and third party collaborations.
Associate P/C Customer Service Specialist Michigan Farm Bureau Family of CompaniesAssociate P/C Customer Service SpecialistLansing, MichiganFull timeTo work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone calls.
NewCall Center Specialist Memorial HealthcareCall Center SpecialistOwosso, MIAbility to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication. Ability to enter and retrieve data from hospital information system, ability to operate phone system, operates modern office equipment and do minor maintenance repair and/or programming.
SHIP/ MIPPA Support Specialist Tri-County Aging ConsortiumSHIP/ MIPPA Support SpecialistLansing, MIFull timeWhen in the office, safe work practices regarding office equipment, avoiding trips/falls and fire regulations are When traveling to or spending time at residential or medical facilities, exposure to unusual elements such as smoke, unpleasant odors, loud noises, and extreme temperatures increases. Computer skills sufficient to learn specific departmental software programs including Outlook, Excel, SHIP TA Center, STARS, and River Star.
Information and Assistance Specialist Tri-County Aging ConsortiumInformation and Assistance SpecialistLansing, MIFull timeDevelops and maintains knowledge base of current agency and community resources through activities such as attending local collaboration meetings in the community, researching the internet, working in conjunction with Millage Service Team members and participating in TCOA staff meetings. Provides advocacy with and for participants to assist them in obtaining benefits and services to which they are entitled, including completing applications for Department of Health and Human Services (DHHS) or other community programs.
Specialist - Advisor-Fixed Term Advisor-Fixed TermSpecialist - Advisor-Fixed TermEast Lansing, MichiganBuild a pipeline of students interested in the FMI by engaging with college and high school students, MSU admissions advisors, Honors College and Broad College academic and career advisors, college faculty and staff, MSU alums, and other relevant stakeholders. Coordinate with the FMI Academic Director, FMI Advisory Board, and college administration to regularly evaluate and set the strategic direction of the institute, based on changing industry trends, student interests, and other relevant factors.
Specialist - Outreach-Fixed Term Michigan State UniversitySpecialist - Outreach-Fixed TermEast Lansing, MIThe Associate Director of Outreach for Graduate Programs will be a results-oriented recruitment professional who identifies, recruits, guides, and supports high-quality prospective graduate students, helping them achieve their professional and career goals. education and preparation for graduate-level academic success; outreach and relationship development with corporations, organizations, alumni, and key stakeholders to support recruitment efforts; and the development and implementation of marketing, communication, and enrollment.
NewDiagnostic Imaging Patient Specialist Memorial HealthcareDiagnostic Imaging Patient SpecialistOwosso, MIThe Specialist: Interviews Patients and Providers to obtain accurate data to schedule, and register, instructs Patients and Providers in patient preparation for imaging exams; verifies insurance; registers patients following medical necessity guidelines; verifies Provider orders for all patient exams to ensure appropriate exam for diagnosis according to practice guidelines. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
Clover Technical Support Specialist Fiserv IncClover Technical Support SpecialistMI$36,500–$53,475 / yearDiagnose and resolve hardware, firmware/app versions, peripherals (printers, scanners, cash drawers, displays), and networks (Wi‑Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools. 2+ years' supporting POS or payments in a merchant-facing environment (payment processing, EMV, peripherals, device lifecycle) or equivalent hands-on POS troubleshooting experience.
NewSales Specialist (Lansing, MI) Dealer TireSales Specialist (Lansing, MI)Lansing, MI$28.34–$30.85 / hourWe're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business—in fact, we've sold more than 60 million tires to date. We are an industry-leading, family-owned company supporting premium automotive brands nationwide, and we're hiring driven, relationship-focused professionals to join us as Sales Specialist.
Child Support Enforcement Specialist - FOC Ingham County MichiganChild Support Enforcement Specialist - FOCLansing, MI$53,361.17–$63,668.22 / yearTools utilized may include but are not limited to federal locator services, state locator services, postal verifications, Accurint, Business Objects, online research, as well as communicating with jails, prisons, probations officers, and parole officers. Analyzes and works alerts within the Michigan Child Support Enforcement System (MiCSES) as well as a multitude of various specialized reports to assist in determining the proper course of action to ensure compliance with court ordered child support, medical support, child care, and spousal support.
NewQuality Assurance Specialist ASM Research, An Accenture Federal Services CompanyQuality Assurance SpecialistLansing, MI$20–$25 / hourCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and callmonitoring to the client, internal, and vendor teams.
Specialist, Administrative Support PearsonSpecialist, Administrative SupportLansing, MI$55,000–$90,000 / yearAs required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $55,000 to 90,000. As an Administrative Support Associate (IC20) supporting two leaders within Pearson’s Enterprise Learning & Skills division, you will provide reliable, high-quality administrative and coordination support that helps the business run smoothly.
Commercial Trucking Insurance Specialist ATG RecruitingCommercial Trucking Insurance SpecialistLansing, MIFull timeFor illustrative purposes: Production of $150,000 in written premium per month has historically resulted in approximately $5,200 in monthly commission for similarly producing licensed specialists. ATG Recruiting, a division of Hello Logistics Solutions, focuses on identifying and developing licensed Property & Casualty agents who want to specialize in commercial trucking insurance.
NewResolutions Specialist CASE Credit UnionResolutions SpecialistLansing, MichiganPOSITION PURPOSE Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements.
Senior Tax Payroll Specialist Stride, Inc.Senior Tax Payroll SpecialistLansing, MichiganThis position is virtual and open to residents of the 50 states, D.C. Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. 7+ years of experience independently handling payroll tax notices, amendments, and multi-state registrations.
Learning Development Specialist (Contractor)-1 Stride, Inc.Learning Development Specialist (Contractor)-1Lansing, MichiganThis position is virtual and open to residents of the 50 states, D.C. Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. This role focuses on creating engaging learning experiences, including online courses and live trainings, that support educator growth and improve instructional practice.
Community Volunteer Engagement Senior Specialist American Red Cross Blood ServicesCommunity Volunteer Engagement Senior SpecialistLansing, MIGrow the community volunteer capacity, engage external partners and the community to meet local needs for community-based programming including preparedness programs, restoring family links, veteran services and other regionally approved services. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.
NewCACFP Compliance Specialist - GA Learning Care GroupCACFP Compliance Specialist - GALansing, MI$31.17–$31.65 / hourEmployees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection. Conduct training with District Managers, Directors and staff members on the health and safety requirements surrounding sanitary food handling, nutrition, monitor visits, civil rights and other CACFP required trainings.
NewSenior Tax Specialist Hantz GroupSenior Tax SpecialistOkemos, MichiganOur philosophy at Hantz Group is that Tax Planning is a proactive process that requires monitoring our clients tax situation throughout the year to deliver tax projections before preparation of their final tax return. Tax Strategy and PlanningOur Tax Specialists provide strategies on how to plan today to minimize our clients’ taxes in the future.
Specialist - Advisor-Continuing Advisor-ContinuingSpecialist - Advisor-ContinuingEast Lansing, MichiganThis position will work collaboratively with the undergraduate team to engage in proactive and holistic advising, offered through an equity lens, to support and empower students to reach their goals and to make a difference in the MSU community and the world at large. Represent the BMB department; advising students during New Student Orientation programs; undergraduate commencement; recruitment opportunities such as Admitted Students Day; at colloquium, and other associated undergraduate events.
Senior Quality Control Specialist NIOWAVESenior Quality Control SpecialistLansing, MichiganThis role is responsible for quality control oversight and direction for incoming material inspection and testing, environmental monitoring sampling and testing, product stability monitoring and testing, and batch release testing. The Senior Quality Control (QC) Specialist provides oversight to ensure the safe and effective testing of pharmaceutical products manufactured at Niowave, Inc.
NewTax Planning Specialist Hantz GroupTax Planning SpecialistOkemos, MichiganOur philosophy at Hantz Group is that Tax Planning is a proactive process that requires monitoring our clients tax situation throughout the year to deliver tax projections before preparation of their final tax return. Tax Strategy and PlanningOur Tax Specialists provide strategies on how to plan today to minimize our clients’ taxes in the future.
NewPRE SERVICE SCHEDULING SPECIALIST University of Michigan Health-SparrowPRE SERVICE SCHEDULING SPECIALISTLansing, MIEducation • Associate Degree in health care billing, accounting or business and a minimum of 1 year of health care healthcare scheduling and patient registration experience; OR High School Diploma/GED and a minimum of 3 years of health related experience in healthcare scheduling, billing, and registration. Responsibilities include: scheduling patient appointments, providing pre-registration, verification of insurance, obtaining insurance authorizations, collecting patient payments, providing estimates, entering ICD-10 codes and completing appropriate medical necessity checking.
SHS-POPULATION HEALTH QUALITY SPECIALIST-MED ASST University of Michigan Health-SparrowSHS-POPULATION HEALTH QUALITY SPECIALIST-MED ASSTLansing, MICertified Medical Assistant - preferred Work Experience • Minimum of 1 years of medical or case management experience Education • High school diploma or GED • Completion of a Medical Assistant (MA) program Specialized Knowledge and Skills • Demonstrates excellent clinical knowledge, skills and judgment • Demonstrates excellent communication skills that include emotional intelligence, relationship building, negotiation, conflict resolution, persuasion, marketing, and patient advocacy. • Knowledge of case management that includes but is not limited to health care finance, hospital and community resources, discharge planning, utilization review, utilization management, ethical case management principles and evidence-based practice concepts - preferred.