p>Minimum Education and Qualifications: Associates' Degree in Computer Science, Engineering, Business or a related field Communicates intermediate networking knowledge such as DHCP, DNS, TCP/UDP, IP Subnetting, VLANs Ability to obtain and maintain gaming licensure in one or more jurisdictions OR High School Diploma or equivalent and four years of progressive Information Technology experience in a client technologies or customer service environment Communicates intermediate networking knowledge such as DHCP, DNS, TCP/UDP, IP Subnetting, VLANs Ability to obtain and maintain gaming licensure in one or more jurisdictions.
Competencies:
Incumbent will master the following competencies while in this position:
• Excellent customer service skills • Excellent written and verbal communication skills • Excellent written skills as demonstrated in providing detailed information in ManageEngine tickets • Basic root cause analysis of technology solutions • Ability to follow a specified checklist or procedure without unnecessary or unwarranted deviation.