UNKNOWN

FEED

Monitor call center performance and queue activity, including call volume, answer rate, speed-to-answer, abandonment rate, handle time, and escalations, adjusting team priorities to maintain service levels. The Supervisor, Operations supports frontline operational execution within a branch, office, or defined local market providing non-clinical care services to individuals with intellectual and developmental disabilities (IDD).

24 Hour Home Care

Supervisor, Operations

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They will be responsible for conducting Needs Assessments/Intakes for new patients which includes comprehensive review of medical, mental health and social needs (legal, language, employment, transportation, etc.); for conducting mental health acuity assessments and triaging care appropriately; for serving as a member of the IRHC Mobile Response Team (which allows the IRHC to engage patients wherever they are across the hospital for support and connection to culturally responsive immigrant care); for providing case management services including working with patients to identify strengths and barriers and facilitating referrals to appropriate medical/clinical providers and social services and resources; and for creating a nurturing warm, welcoming environment for new patients. Provide case management services for small caseload of established IRHC clients, including connecting patients to a broad range of services including but not limited to: mental health services, primary care services, medical specialty services, immigration legal services, financial assistance, food, transportation, housing, clothing, health literacy, interpreter service needs, etc.

YEAR

Boston Medical Center

Medical Case Manager, Immigrant and Refugee Health Center

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Job Summary: Lead the Patient Support Center for one of the country's largest dermatology groups - roughly 50,000 calls and 35,000 texts a week, a 150-person department, two BPO partners, and an operation where AI voice agents and automated quality monitoring are already live, not on a roadmap. Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.

Schweiger Dermatology Group LLC

Director - Patient Support Center Operations

Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. This position participates in projects and tasks to support Customer Service operations in a manner that provides service excellence, maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center key performance indicators.

Santaclara Family Health Plan

Supervisor, Customer Service

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MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI Careers

Debt Recovery Supervisor

[AW]-iCims

FULL_TIME

St. Vincent de Paul of Baton Rouge is seeking an organized, steady, and compassionate Welcome Center Program Manager to lead the daily operations of our Welcome Center for the neighbors we serve, as well as our staff, volunteers, and community partners. In this role, you will focus on building a strong team, keeping services running smoothly, and making sure the Welcome Center stays accessible and responsive to the needs of every person who walks through our doors.

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana

Welcome Center Program Manager

Talent Acquisition

Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law.

Inizio Engage

Bilingual Team Lead Non-Licensed

Pay Range: $19.57 - 22.30 Unionized Position : yes This position is part of a collective bargaining unit represented by AFSCME Council 5 Job Summary: The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to providetrauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. Our Core Values: * Survivor- Centered Social JusticeWell-BeingCollaborationIntegrity Summary of Cornerstone: Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime.

HOUR

Cornerstone Advocacy Service

Day One Call Center Advocate Part Time

Our Core Values: * Survivor- Centered Social JusticeWell-BeingCollaborationIntegrity Summary of Cornerstone: Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. The Advocate responds tov/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline.

Day One Call Center Hotline Advocate

Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)

1. High school diploma or equivalent and three (3) years of experience working in a customer service call center environment and four (4) years of experience working in Medicare, Medicare Advantage, CMS, Medicaid, Dual Eligible Special Needs Plans (D-SNP), healthcare compliance, health plan operations, member services, or a related environment. 2. Associate’s degree and two (2) years of experience working in a customer service call center environment and three (3) years of experience working in Medicare, Medicare Advantage, CMS, Medicaid, Dual Eligible Special Needs Plans (D-SNP), healthcare compliance, health plan operations, member services, or a related environment.

Peak Health

Supervisor, Medicare Member Services - Peak Health

Customer Service Supervisor I

Sales Supervisor I

The Reservations Supervisor provides general supervision and management support across all aspects of departmental operations for the Hotel Reservations Contact Center. Promoting a sense of customer service excellence, teamwork, harmony, motivation, recognition, and continuous improvement at all times.

Hilton Grand Vacations Inc

Supervisor Reservations

2. Monitor live and recorded member and provider interactions, evaluate individual and team performance metrics, and partner with Team Leads to deliver timely coaching, actionable feedback, and development plans that drive service excellence, quality outcomes, compliance, and achievement of departmental goals. The Supervisor works closely with cross-functional teams to identify opportunities for process improvement, enhance service delivery, support organizational growth, and advance Peak Health's mission to improve healthcare through innovation, partnership, and exceptional service.

Supervisor Provider and Member Service

The UCSF Health Faculty Practice Organization (FPO) and Benioff Children's Hospitals practice areas span multiple clinical areas including but not limited to: Well Baby Nursery, Intensive Care Nursery, Pediatric Intensive Care, Pediatric Transitional Care, Pediatric Heart Center Practice Areas, Pediatric Oncology, Pediatric Bone Marrow Transplant, and Pediatric Surgery. The Advanced Practice Provider Manager provides leadership to Advanced Practice Providers (APPs) across the UCSF Health Faculty Practice Organization (FPO) and Benioff Children's Hospitals (SF and Oakland campuses) inpatient and outpatient practice areas and is responsible for their success.

UCSF Medical Center

Pediatric Heart Center APP Manager - BCH (Oakland/Mission Bay)

frame-loader#lazyLoad clinch:authenticated@document->frame-loader#reload" data-controller="frame-loader" data-src="/blocks/jobs/077e3155ca5a7a653fdfb69a75d3d286/favourites?page_id=0b440f23261b017fce89acf616fc2417" id="077e3155ca5a7a653fdfb69a75d3d286_favourites">. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

Travel + Leisure Co

Consumer Finance Director, Contact Center Operations

Duties Description Duties include but are not limited to: Assist the Change Management Unit to manage system change requests and enhancements and contribute to higher level analysis for implementing changes; Create and maintain Knowledge Base; Continuous interaction with Contact Center Representatives: provide feedback on calls handled using a Quality Assurance Scorecard, identify needs, provide direct coaching based on the team's findings and review upcoming expectations; Provide ongoing production support by assisting to resolve operational systems problems; Manage, monitor and adjust skill assignments in real-time to match the workforce availability and call volumes; Assist in development of requirements for Quality Assurance unit; meet with Contact Center Operations staff to review and analyze trends and skill deficiencies; Coordinate analysis of production issues with technical staff and escalate to supervisor as needed; and. 3) For Division of Juvenile Justice and Opportunities for Youth (DJJOY) prospective appointees will be checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs.

New York State Thruway Authority

Call Center Quality Assurance Specialist 1 (NY HELPS)

The Family Centered Treatment (FCT) Supervisor will provide clinical and administrative supervision and support to Family Centered Treatment Practitioners to ensure high quality service is provided to families, monitoring documentation to fidelity, and team performance to maximize benefits to families. Work is performed primarily in client homes, where conditions may include tobacco smoke, domestic animals, household pests, mold and other allergens, and other conditions common to domestic environments.

Pressley Ridge

Family Centered Treatment Supervisor

Under the direction of the Senior Supervisor, Customer Service, this position performs a range of various clerical and administrative duties in support of the Customer Service team for Western Growers Assurance Trust (WGAT) and Pinnacle Claims Management (PCMI). Serve as a representative of WGAT and PCMI, displaying professionalism, knowledge, quality customer service, and discretion in all interactions with other members of the WGAT and PCMI community and their customers.

Call Center Supervisor Jobs in the United States

Supervisor, Operations 24 Hour Home Care

Medical Case Manager, Immigrant and Refugee Health Center Boston Medical Center

Director - Patient Support Center Operations Schweiger Dermatology Group LLC

Supervisor, Customer Service Santaclara Family Health Plan

Debt Recovery Supervisor MCI Careers

Welcome Center Program Manager Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana

Bilingual Team Lead Non-Licensed Inizio Engage

Day One Call Center Advocate Part Time Cornerstone Advocacy Service

Day One Call Center Hotline Advocate Cornerstone Advocacy Service

Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring) MCI Careers

Supervisor, Medicare Member Services - Peak Health Peak Health

Customer Service Supervisor I MCI Careers

Sales Supervisor I MCI Careers

Supervisor Reservations Hilton Grand Vacations Inc

Supervisor Provider and Member Service Peak Health

Pediatric Heart Center APP Manager - BCH (Oakland/Mission Bay) UCSF Medical Center

Consumer Finance Director, Contact Center Operations Travel + Leisure Co

Call Center Quality Assurance Specialist 1 (NY HELPS) New York State Thruway Authority

Family Centered Treatment Supervisor Pressley Ridge

Call Center Clerk (52042) Western Growers

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