p>KNOWLEDGE, SKILLS AND ABILITIES: ā¢ Competent-level business acuity ā¢ Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods ā¢ Exceptional verbal communication skills including active listening ā¢ Excellent organizational and multi-tasking skills ā¢ Passion for serving others, particularly seniors, with initiative-taking solutions ā¢ Ability to successfully operate in a demanding environment ā¢ Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position ā¢ Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business ā¢ Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred).
EDUCATION AND EXPERIENCE CRITERIA:
ā¢ High school diploma or GED equivalent required ā¢ A minimum of 2 years of customer service experience required; in a call center or similar environment ā¢ A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred ā¢ Must reside in the continental United States and within a state where the company is established as a business entity ā¢ Experience with web-based customer relationship management systems.