Call Center Operations Manager - Healthcare - Fairview, TN ACTCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
Call Center Operations Manager - Kingsport & Blountville, TN ACTCall Center Operations Manager - Kingsport & Blountville, TNBlountville, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
NewSenior Project Manager - Data Center Construction JobotSenior Project Manager - Data Center ConstructionNashville, TN$150,000–$200,000 / yearBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewBanking Center Manager First Horizon BankBanking Center ManagerGermantown, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
NewBanking Center Manager III First Horizon BankBanking Center Manager IIINashville, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
NewBanking Center Manager Float First Horizon BankBanking Center Manager FloatBartlett, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
NewCall Center Operator - Swing Shift Spry MethodsCall Center Operator - Swing ShiftNashville, TN$15–$16.30 / hourWhat Your Day-To-Day Looks Like (Position Responsibilities) As a Swing Shift Call Center Operator, you will: Must be able to work rotating 4x10 Swing Shift 12:30pm-11:00pm Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions. Perform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support.
NewBanking Center Manager - De Novo First Horizon BankBanking Center Manager - De NovoNashville, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Lead high-impact sales activities by making proactive sales calls, networking, and actively participating in community events to build a robust pipeline of prospective clients.
NewLevel 1 Manager (M1) – Contact Center Operations Manager Vaco LLCLevel 1 Manager (M1) – Contact Center Operations ManagerBrentwood, TN$37–$38 / hourContinuously monitor real-time performance dashboards to optimize SLA adherence, quality outcomes, and operational efficiency while tracking individual, team, and multi-team performance trends to identify risks, coach leaders, and drive timely corrective actions. Directly manage, coach, and develop a team of experts in a high-volume tax environment with a strong emphasis on quality performance, accountability and corrective action to close quality gaps, leading a quality-first culture across all customer interactions and tax processing activities.
Regional Sales Manager JobotRegional Sales ManagerNashville, TN$120,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Sales Leadership & Strategy: Drive sales efforts across the West Coast, targeting high-value customers in the power supply industry, including those in need of open frame and server power solutions.
PACU Nurse Weeknight Dedicated Call Team TriStar Skyline Medical CenterPACU Nurse Weeknight Dedicated Call TeamFranklin, TNAs a PACU Nurse Weeknight Dedicated Call Team, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.".
Case Manager Registered Nurse Parkridge Medical CenterCase Manager Registered NurseChattanooga, TNYou will actively participate in continuous quality improvement activities by making suggestions for improvement and helping to make positive changes to include quality control, quality assurance, safety and inspection control practices. . You will actively participate in the team spirit of the department, helping to accomplish the department mission, and lending a helping hand to other members of the team as appropriate. .
NewManager, Business Tax Services - 5500 Preparation KPMGManager, Business Tax Services - 5500 PreparationNashville, TN$107,160–$226,320 / yearBachelor's degree from an accredited college or university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewManager, Business Tax Services Real Estate KPMGManager, Business Tax Services Real EstateNashville, TNBachelor's degree from an accredited college/university; licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Qualifications: Minimum five years of recent experience as a tax manager with a public accounting firm; partnership tax experience in the financial services industry specific to real estate and real estate private equity funds.
Senior Manager, Pass‑Through Taxation KPMGSenior Manager, Pass‑Through TaxationNashville, TN$153,425–$332,695 / yearBachelor's degree from an accredited college/university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
New3rd Shift Supervisor - Central Technology Center (CTC) - Chattanooga, TN Walden Security3rd Shift Supervisor - Central Technology Center (CTC) - Chattanooga, TNChattanooga, TNSupervisory Responsibilities: This job supervises CTC Operators and investigates any video requests from clients, and runs reports on performance and alarm handling, and trains new operators. Summary: The Central Technology Center (CTC) Shift Supervisors play a pivotal role in overseeing the operations of the CTC, working closely with CTC Operators 1 and 2.
Case Manager / Counselor - (Bachelor's) Hamilton & McMinn Helen Ross McNabb CenterCase Manager / Counselor - (Bachelor's) Hamilton & McMinnChattanooga, TN$17.40–$18.79 / hourCase Managers at McNabb Center deliver integrated, person-centered care by developing treatment plans tailored to each client's unique needs and goals. Working with a defined caseload, Case Managers help clients navigate systems of care, provide essential support, and advocate on their behalf.
NewBranch Manager North America Sunbelt RentalsBranch Manager North AmericaNashville, TN$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
Foundation Grants Manager Helen Ross McNabb CenterFoundation Grants ManagerKnoxville, TNMaintain and regularly report key performance measures, including qualified prospects, proposals submitted, total dollars requested, grants awarded, renewal rate, reporting compliance, pipeline value, and anticipated decision dates. Track new funders, new grants from existing funders, renewed funding, Annual Fund campaign grants, one-time Center grants, and capital and operating commitments.
NewAssistant Nurse Manager (RN), Emergency Department, Full-Time, Nights Prisma HealthAssistant Nurse Manager (RN), Emergency Department, Full-Time, NightsMaryville, TNIdentifies/assesses patient/family learning needs and teaches accordingly by using language and terminology that the patient/family is familiar with providing examples to clarify ideas, implementing and evaluating teaching plan (encourages patient/family involvement/participation), Computer resources and Micromedex utilization. Required Certifications, Registrations, Licenses Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working.
NewPrincipal Program Manager OraclePrincipal Program ManagerNashville, TNThe candidate needs the ability to think about business problems from the point of view of our customers, define strategies for programs, identify technical impacts on the organization as they relate to business requirements, drive delivery across service teams, effectively communicate project status and suggest changes to use company resources more efficiently, regularly participate in executive meetings to present progress, and share project information with executives and stakeholders accurately and effectively. OCI Compute is looking for a high performing Principal Technical Program Manager (TPM) with a background in cloud services, server technology, and software systems who can independently own and drive outcomes across OCI for high priority programs with significant business impact.
NewBranch Manager-General Tool Sunbelt RentalsBranch Manager-General ToolKnoxville, TN$66,500–$104,500 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
NewRemote Customer Service Specialist Vaco LLCRemote Customer Service SpecialistNashville, TNRemote$15.40Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewShop Supervisor - Fleet Services Ryder Supply Chain SolutionsShop Supervisor - Fleet ServicesNashville, TNDemonstrated success in a Ryder role may be substituted for this requirement Maintenance and Technical experience in a shop environment required Supervisory experience preferred Experience with a Shop Management System preferred Microsoft Office intermediate preferred DOT Regulated No LI-RL INDexempt FB Job Category Maintenance Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Call Center Operations Manager - Kingsport & Blountville, TN Advanced Call Center TechnologiesCall Center Operations Manager - Kingsport & Blountville, TNKingsport, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Reports To: Site DirectorDepartment: OperationsFLSA Status: ExemptAdvanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team!
Call Center Operations Manager - Healthcare - Fairview, TN Advanced Call Center TechnologiesCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Reports To: Site DirectorDepartment: OperationsFLSA Status: ExemptAdvanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team!
Call Center Operations Manager - Kingsport, TN - Internal ADVANCED CALL CENTER TECHNOLOGIES, LLCCall Center Operations Manager - Kingsport, TN - InternalKingsport, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
Manager, Call Center Business Intelligence & Data Integrity DXC Technology CoManager, Call Center Business Intelligence & Data IntegrityNashville, TNJob Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
["Call Center Agent","Call Center Agent"] 7 Insurance["Call Center Agent","Call Center Agent"]KnoxvilleAccurately assist members and potential members via phone, email, and/orchat including questions about products and services, basic account functions, debit card usage, online banking, mobile banking, and bill pay. PERFORMANCE MEASUREMENTS: Within established levels of authority, process member's financial transactions, resolve problems, and answer questions regarding Y-12 FCU products and services.
NewLimited Service Call Center Supervisor MaximusLimited Service Call Center SupervisorNashville, TNFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Call Center Operator IMCS Group IncCall Center OperatorNashville, TNThe IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.
NewCall Center Operator - Night Shift Spry MethodsCall Center Operator - Night ShiftNashville, TNPerform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support. Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the appropriate Tier 2 or Tier 3 support teams, ensuring all relevant information is captured and communicated clearly.
NewCall Center Agent Y-12 CareerCall Center AgentKnoxville, TennesseeAccurately assist members and potential members via phone, email, and/or chat including questions about products and services, basic account functions, debit card usage, online banking, mobile banking, and bill pay. Correctly process all types of member financial transactions via PTMs including deposits, withdrawals, loan payments, transfers, and check cashing.
Pharmacist Consultant (Call Center) Elevance Health IncPharmacist Consultant (Call Center)Nashville, TN$125,328–$187,992 / yearWe are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. The Pharmacist Consultant (Call Center) is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.
Pharmacist Consultant (Call Center) Elevance HealthPharmacist Consultant (Call Center)Nashville, TN$125,328–$187,992 / yearWe are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. The Pharmacist Consultant (Call Center) is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.
Call Center Operator Generis Tek Inc.Call Center OperatorNashville, TNThe IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
Call Center Agent Vanderbilt MortgageCall Center AgentMaryville, TennesseeEnjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant. Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc. .
Bilingual Call Center Agent Vanderbilt MortgageBilingual Call Center AgentMaryville, TennesseeEnjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant. Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc. .
Call Center (Member Services Representative I - Member Services) KtvaecuCall Center (Member Services Representative I - Member Services)Knoxville, TennesseeKnoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments.
Registered Nurse (RN) Transfer/Call Center, Full Time, Evenings (64hrs) Weekends/Holidays required, In-person East Tennessee Childrens HospitalRegistered Nurse (RN) Transfer/Call Center, Full Time, Evenings (64hrs) Weekends/Holidays required, In-personKnoxville, TNCollects comprehensive data pertinent to the healthcare needs of patients and formulates nursing diagnoses based on the analysis of that assessment data, and documents data in a concise and timely manner. Heavy lifting, pushing, and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently, and 10lbs constantly to move objects of up to 150 lbs.
Registered Nurse (Rn) Transfer/Call Center, Full Time, Evenings (64Hrs) Weekends/Holidays Required, In-Person East Tennessee Children's HospitalRegistered Nurse (Rn) Transfer/Call Center, Full Time, Evenings (64Hrs) Weekends/Holidays Required, In-PersonKnoxville, TNCollects comprehensive data pertinent to the healthcare needs of patients and formulates nursing diagnoses based on the analysis of that assessment data, and documents data in a concise and timely manner. Heavy lifting, pushing, and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently, and 10lbs constantly to move objects of up to 150 lbs.
Call Center Operator inSync StaffingCall Center OperatorNashville, TNIn this role, you will assist case managers, healthcare providers, and program partners by providing enrollment support, resolving issues, and delivering excellent customer service. We are hiring an IAP Support Specialist to support an Insurance Assistance Program that helps eligible individuals maintain access to health insurance and medications.
Call Center Operator Syntricate Technologies IncCall Center OperatorNashville, TNThe IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
Call Center Operator Expedite Talent SolutionsCall Center OperatorNashville, TNThe IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
Registered Nurse (RN) Transfer/Call Center, Full Time, Evenings (64hrs) Weekends/Holidays required, In-person East Tennessee Children's Hospital AssociationRegistered Nurse (RN) Transfer/Call Center, Full Time, Evenings (64hrs) Weekends/Holidays required, In-personKnoxville, TennesseeCollects comprehensive data pertinent to the healthcare needs of patients and formulates nursing diagnoses based on the analysis of that assessment data, and documents data in a concise and timely manner. Heavy lifting, pushing, and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently, and 10lbs constantly to move objects of up to 150 lbs.
NewManager, Data Center Operations X CorpManager, Data Center OperationsMemphis, TNRESPONSIBILITIES: Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXAI''s AI compute systems, keeping our infrastructure reliable and ready for innovation. Drive Sustainable Solutions: Champion energy-efficient practices and sustainability efforts, optimizing resources while supporting the demands of cutting-edge AI workloads.
NewManager, Data Center Operations TwitterManager, Data Center OperationsMemphis, TNRESPONSIBILITIES: Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXAI's AI compute systems, keeping our infrastructure reliable and ready for innovation. Drive Sustainable Solutions: Champion energy-efficient practices and sustainability efforts, optimizing resources while supporting the demands of cutting-edge AI workloads.
NewSenior Site Deployment Manager E2E - Data Center Facilities Oracle CorpSenior Site Deployment Manager E2E - Data Center FacilitiesNashville, TN$126,200–$264,100 / yearYou will manage deployment managers, project coordinators, and cross-functional execution routines while partnering closely with Construction, Commissioning, Engineering, Network, Security, Data Center Operations, Logistics, Asset Management, Customer Experience, vendors, and site leadership. As Senior Site Deployment Manager, Site Deployment, you will lead a team responsible for OCI data center site deployment execution, including new builds, expansions, retrofits, rack deployment, infrastructure readiness, and operational transition activities.
NewManager, Data Center Operations SpaceXAIManager, Data Center OperationsMemphis, TNRESPONSIBILITIES: Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXAI's AI compute systems, keeping our infrastructure reliable and ready for innovation. Drive Sustainable Solutions: Champion energy-efficient practices and sustainability efforts, optimizing resources while supporting the demands of cutting-edge AI workloads.
Data Center Low Voltage Construction Program Manager J.E. Dunn Construction Group IncData Center Low Voltage Construction Program ManagerNashville, TNThis position is responsible for providing strategic direction, operational excellence, financial management, team leadership and relationship management with all stakeholders, driving the contracting and business development and comprehensive risk management in order to meet or exceed all contractual and financial targets. In addition, this position will be responsible for the following: Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.