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MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI Careers

Call Center Collections Manager

[AW]-iCims

As our Call Center Operations Manager, you lead the team of Customer Service Reps and Dispatchers who book and schedule every service call, and you own the department's booked call and sales goals. You run toward tech, not from it – strong Excel, Word, and PowerPoint skills, plus hands-on use of AI tools like ChatGPT, Gemini, and Claude to build reports and work smarter.

Hawkins Service Company

Call Center Operations Manager

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OTHER

The lead-to-appointment funnel, end to end: speed-to-lead, contact rates, booking rates, appointment quality (right-scope, well-qualified, confirmed), cancellations, saves, and held demos — by CSR. Scheduling and coverage: you'll match CSR staffing to when leads actually arrive — the kind of manager who notices when lead flow and staffing don't line up, and fixes it before anyone asks.

Clearwater Shower Bath

Inside Sales Manager — Call Center (Home Remodeling)

BreezyHR

Experienced Call Center Client Services Manager

FULL_TIME

Offer ongoing feedback, coaching, and performance support to team members who are providing crisis intervention and emotional support to individuals experiencing a wide range of crisis situations, including situations involving trauma, abuse, violence, sexual assault, mental health concerns, and suicide. Supervise and support assigned team members, including monitoring performance, reviewing documentation for accuracy and completeness, addressing challenging calls, and providing debriefing and self-care support following crisis interventions.

211 Palm Beach

Call Center Supervisor

Talent Acquisition

The Supervisor manages and develops a team of assigned to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years.

AllianceOne

The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

thehivecareers.co

Call Centre Manager

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely. Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.

Qualfon

Onsite Call Center Supervisor (Healthcare/Nutrition)

In this role, you will work closely with the Call Center Manager, Management, Client Services, Operations, and third-party call center vendors to support day-to-day call center operations, service delivery, and vendor-management reporting. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

HOUR

Company Description:
Broadridge Financial Solutions, Inc. (NYSE:BR) is a global Fintech company with a market cap of ~$8B.  We are the leading provider of communications and technology-driven solutions for Wealth Management, Capital Markets and Asset Management firms and Corporate Issuers.  Innovating and growing for over 50 years, FORTUNE® magazine has named Broadridge to its 2016 list of the World's Most Admired Companies in the financial data services category and for the 9th year we have been honored as one of the Best Companies to Work for in New York.  Broadridge employs approximately 10,000 full-time associates globally. Headquartered in New York, Broadridge’s international market presence spans the Americas, Europe, Asia, Australia, and Africa.  

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster"
“Our Associate Matter, Everyone Benefits from Diversity & Inclusion, Diverse & Inclusive Teams Drive Growth”



Broadridge Financial Solutions Inc

Call Center Associate

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Graduation from an accredited college or university with a bachelorâs degree in business, management, economics or a related field and five (5) years of experience in customer complaint resolution and two (2) years of supervisory experience; or an equivalent combination of education (not less than possession of a high school diploma/GED) and related training and experience that would reasonably be expected to provide the job-related competencies noted above. Recruits, trains and develops call center representatives; facilitates the use of on-line training for continuous staff development; ensures that subordinates communicate with and assist customers efficiently and expeditiously maintaining effective working relationships with the general public, municipal officials and other employees.

City of Tampa, FL

Supervisor-Call Center Operations

ESS does not participate in the Optional Practical Training (OPT) or STEM OPT extension programs and is unable to employ individuals whose work authorization is based solely on OPT or STEM OPT. Since 2000, ESS has helped improve student achievement while providing meaningful opportunities for passionate educators through flexible schedules, comprehensive training, benefits, and ongoing professional development.

Senior Call Center Supervisor

Hales AC is part of Right Away Home Services, the family behind three local HVAC brands: Hales AC (Tampa Bay), Climate Control Services (Palm Beach County) and Abraham AC (Broward and Miami-Dade). Nice to have: HVAC or home services experience, field service software such as ServiceTitan, Housecall Pro or Successware, sales training, experience managing remote staff, and bilingual English and Spanish.

Hales AC

Customer Care Supervisor - Call Center and Dispatch

Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.

Safepoint MGA, LLC

Personal Lines P&C Call Center Supervisor

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Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency; treats customers courteously; responds to customer requests in a timely manner; elicits feedback from customers to monitor their satisfaction; considers both short and long-term interests of the customer in making service decisions; proactively identifies customer needs; takes responsibility to resolve customer complaints; takes business or personal risks to serve customers' long-term interests; creates strategies to help the organization serve customers more effectively. The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

CRISIS CENTER OF TAMPA BAY, INC., THE

Call Center Supervisor, Training & QA

Call Center Collections Supervisor

In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.

American Behavioral Research Instit

Call Center Team Lead

Experienced Call Center Operations Supervisor

Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency; treats customers courteously; responds to customer requests in a timely manner; elicits feedback from customers to monitor their satisfaction; considers both short and long-term interests of the customer in making service decisions; proactively identifies customer needs; takes responsibility to resolve customer complaints; takes business or personal risks to serve customers' long-term interests; creates strategies to help the organization serve customers more effectively. The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

Crisis Center of Tampa Bay

Intern, Gateway Call Center- Fall Semester

The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.

Proctor Loan Protector

MS Call Center Associate

An employee assigned to this classification provides crisis intervention services, comprehensive information, and resource referrals via telephone and in person; performs safety and reassurance checks and offers specialized follow up care to persons in need of short-term crisis care coordination; and assists with guidance of volunteers. This is responsible para-professional work providing crisis intervention services to maintain a continuous community suicide prevention and crisis intervention program in the Alachua County Community Support Services Department.

Call Center Manager Jobs in Florida

Call Center Collections Manager MCI Careers

Call Center Operations Manager Hawkins Service Company

Inside Sales Manager — Call Center (Home Remodeling) Clearwater Shower Bath

Experienced Call Center Client Services Manager MCI Careers

Call Center Supervisor 211 Palm Beach

Call Center Supervisor AllianceOne

Call Centre Manager thehivecareers.co

Onsite Call Center Supervisor (Healthcare/Nutrition) Qualfon

Call Center Associate Broadridge Financial Solutions Inc

Supervisor-Call Center Operations City of Tampa, FL

Senior Call Center Supervisor ESS

Customer Care Supervisor - Call Center and Dispatch Hales AC

Personal Lines P&C Call Center Supervisor Safepoint MGA, LLC

Call Center Supervisor, Training & QA CRISIS CENTER OF TAMPA BAY, INC., THE

Call Center Collections Supervisor MCI Careers

Call Center Team Lead American Behavioral Research Instit

Experienced Call Center Operations Supervisor MCI Careers

Intern, Gateway Call Center- Fall Semester Crisis Center of Tampa Bay

MS Call Center Associate Proctor Loan Protector

Call Center Interventionist Alachua County, FL

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