UNKNOWN

FEED

Experience designing agent evaluation paradigms, including trajectory evaluations, LLM-as-judge workflows, task-success metrics, tool-call correctness checks, rubric-based qualitative grading, adversarial scenario testing, regression eval suites, and human-in-the-loop review. Design tooling that supports modern agent patterns, including structured tool calling, filesystem-using agents, memory and retrieval, planning loops, subagents, agent graphs, and human-in-the-loop workflows.

YEAR

ANDURIL INDUSTRIES

Software Engineer, Agent Platform

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A Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.&nbsp; We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.
As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers&rsquo; dynamic needs.&nbsp; We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.
At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

ITCON Services

Site Manager - Contact Center

jobdiva

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

U.S. Department of Defense

Purchasing Agent (6 Month Register)

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These documents must provide acceptable information to verify: Residency within the commuting area of your sponsors permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military members active duty status; and other documentation required by the vacancy announcement to which you are applying. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

Lead Purchasing Agent

Anduril Industries Inc

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. of flexible event space-steps from the Convention Center, Metro, Smithsonian Museums, CityCenterDC, and major business districts.

HOUR

Westin Virginia Beach Town Center

Front Desk Agent

IRecruitee

Have at least 1 year of specialized experience equivalent to the GL-9 level such as experience in, or related to planning and conducting complex criminal investigations to determine violations of Federal laws and regulations; collecting and assembling facts to identify logical conclusion; gathering, analyzing, and evaluating evidence or data; conducting interviews and interrogations; making arrests; conducting searches and seizures; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; partnering with or leveraging networks or relationships from outside the organization, experience managing complex projects including setting priorities and determining resource requirements; OR. Have at least 1 year of specialized experience equivalent to the GL-7 level such as experience applying law enforcement, protective, or investigative techniques in the performance of job duties; identifying problem areas and proposing and implementing solutions; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; and leading meetings or seminars on behalf of a professional or academic group; setting work priorities and allocating resources; partnering with other individuals from within and outside the organization; OR.

U.S. Department of Homeland Security

Special Agent

Special Agent - Counter Assault Team (CAT)

Ensure outsourced support center operations align with the firm's ServiceNow workflows and established IT service management processes; Monitor the quality and consistency of Interactions, Incidents, Requests, and Knowledge activities completed by the support center; Validate ticket quality, including accurate short descriptions, categorization, configuration item selection, priority, assignment, routing, and documentation; Support queue management, workflow improvements, operational reporting, and service delivery enhancements within ServiceNow; Reinforce adherence to Incident, Request, Escalation, Major Incident, and Knowledge Management processes; Promote effective use of knowledge articles and partner with process owners to address content or workflow gaps. Qualifications: Minimum of three years of experience overseeing IT Support Center, Service Desk, or contact center operations; Experience managing an outsourced service provider or working in a vendor-supported service delivery model; Hands-on experience with ServiceNow or a comparable enterprise ITSM platform; Experience administering a cloud-based contact center platform is preferred; Working knowledge of contact center capabilities such as skills-based routing, IVR and call flows, quality management, and operational reporting; Experience analyzing operational data, service levels, quality results, and customer feedback to drive measurable improvements; Experience in a law firm or professional services environment is preferred; and.

Paul Hastings LLP

IT Support Center Supervisor

With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. The ACT II is expected to be a contributing and accountable member of the Husbandry staff team, interact with and assist other animal care technicians, veterinary technicians, veterinarians and research faculty and staff in a professional and solution-oriented manner.

Georgetown University

Animal Technician II, Division of Comparative Medicine, Georgetown University Medical Center

ADAPTED_NOW

Conduct acceptance tests on premises, using Intelligent Mail Device (IMD) scanners, Commercial Mailer Electronic Files, Commercial Mailer Extract files, Intranet tracking screens, Internet tracking screens, Product Tracking and Reporting System web applications, Program Registration system, Electronic Marketing Reporting System (EMRS), Expedited Service Specialist (ESS) web application, PTR reports, Call Center Agent screens or Integrated Voice Response (IVR) system, Enterprise Data Warehouse (EDW), PostalOne!, • Analyze and document PTR business logic, including database and processing rules, and update documentation as new requirements are developed.

PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.

PlanIT Group

Business Systems Analyst

Conduct acceptance tests on premises, using Intelligent Mail Device (IMD) scanners, Commercial Mailer Electronic Files, Commercial Mailer Extract files, Intranet tracking screens, Internet tracking screens, Product Tracking and Reporting System web applications, Program Registration system, Electronic Marketing Reporting System (EMRS), Expedited Service Specialist (ESS) web application, PTR reports, Call Center Agent screens or Integrated Voice Response (IVR) system, Enterprise Data Warehouse (EDW), PostalOne!, Analyze and document PTR business logic, including database and processing rules, and update documentation as new requirements are developed.

PlanIT Group LLC

Enterprise DevSecOps Pipeline & Tool Administration Administer, patch, and maintain the enterprise shared DevSecOps toolset hosted on Linux servers, including GitHub Enterprise Appliance, CloudBees Jenkins (Ops Center, controllers, agents), SonarQube, JFrog Artifactory, and Invicti. Atlassian Data Center to Cloud Migration (Primary Focus) Execute the Cloud-to-AGC pre-migration checklist (C2AGC), evaluating site prerequisites, organization/site readiness, administrative access, and AGC-specific architectural constraints.

PEAK Technical Services Inc.

Cloud DevOps Engineer 2

Bachelors degree from an accredited college/university; licensed Certified Public Accountant (CPA), Enrolled Agent (EA) or Juris Doctor/Master of Laws (JD/LLM), in addition to others on KPMGs approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Responsibilities: Structure the tax aspects of multinational global private equity real estate investments, including with respect to strategic mergers, acquisitions, joint ventures, dispositions, and Initial Public Offerings (IPOs), along with drafting tax opinions, memos, structure decks and Excel models illustrating the tax benefits of alternative structures.

KPMG International Cooperative

Tax Manager or Senior Manager, Real Estate Deals and Transactions

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Deloitte Touche Tohmatsu Ltd

Data Platform Engineer

Deloitte

The Director works across Product Partners, Sales, Marketing, Wave iX Solutions, Operations, and Technology to shape the offer, support strategic pursuits, and ensure the product evolves in response to market demand, client needs, and operational realities. Ensure commercial commitments remain aligned with delivery capabilities, including coordination with the platform partner's Solutions Engineering team for deal-specific technical scoping such as custom demo builds and proof-of-concept frameworks.

IBEX Holdings Ltd

Director, AI Commercial Product Strategy

OTHER

Overview: Reporting to and supporting the SVP of Wave iX, The Director of AI Commercial Product Strategy is a commercially oriented leader responsible for turning AI Agent capabilities into compelling, differentiated, and sellable solutions that create measurable value for clients and revenue for ibex. A meaningful track record in a customer-facing or revenue-oriented role, such as enterprise sales, sales engineering, solutions consulting, product marketing, go-to-market, partnerships, or commercial product management.

ibex

[AW]-iCims

g) Advanced Medical Life Support (AMLS), Trauma Nurse Core Course (TNCC), Pre-Hospital Trauma Life Support (PHTLS), Tactical Emergency Casualty Care (TECC), Advance Cardiac Life Support (ACLS), Pediatric Advance Life Support (PALS), Emergency Pediatric Care (EPC) or National Registered Emergency Medical Responder (NREMT) certification. This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC); Office of the Deputy Assistant Director (DAD) of Health Systems Support (HSS), and IHSC Special Operations Unit (ISOU).

ISOU Flight Registered Nurse (O-4 Billet) Non-Supervisory

Leidos is hiring for Global Nurse Advice Line - Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. The successful candidate will be responsible for maintaining daily Amazon Connect operations, including inbound call routing, multi-level interactive voice response (IVR), call queues, agent configurations, workforce management, call recording, transcription, and contact center analytics.

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

Call Center Agent Jobs in District of Columbia

Software Engineer, Agent Platform ANDURIL INDUSTRIES

Site Manager - Contact Center ITCON Services

Purchasing Agent (6 Month Register) U.S. Department of Defense

Lead Purchasing Agent U.S. Department of Defense

Software Engineer, Agent Platform Anduril Industries Inc

Front Desk Agent Westin Virginia Beach Town Center

Special Agent U.S. Department of Homeland Security

Special Agent - Counter Assault Team (CAT) U.S. Department of Homeland Security

IT Support Center Supervisor Paul Hastings LLP

Animal Technician II, Division of Comparative Medicine, Georgetown University Medical Center Georgetown University

Business Systems Analyst PlanIT Group

Business Systems Analyst PlanIT Group LLC

Cloud DevOps Engineer 2 PEAK Technical Services Inc.

Tax Manager or Senior Manager, Real Estate Deals and Transactions KPMG International Cooperative

Data Platform Engineer Deloitte Touche Tohmatsu Ltd

Data Platform Engineer Deloitte

Director, AI Commercial Product Strategy IBEX Holdings Ltd

Director, AI Commercial Product Strategy ibex

ISOU Flight Registered Nurse (O-4 Billet) Non-Supervisory U.S. Department of Homeland Security

Senior Amazon Connect System Administrator - DoD Healthcare Leidos Holdings Inc

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