36 Results for

Call Center Agent Jobs in District of Columbia

Jobs

New!

Washington, DC3 days ago

$190,000–$235,000 Per Year

A mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

VA30+ days ago

Remote

We are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.

Washington, DC20 days ago

The successful candidate will be responsible for the following: Handle incoming and outgoing Proxy Solicitation and Information Agent calls. The successful candidate will demonstrate the following experience, skills and behaviors: 1-3 years of high-volume call center experience.

Washington, DC27 days ago

Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation''s financial counseling or establish a payment plan.

New!

Washington3 days ago

This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients’ access to healthcare services. Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.

Washington, DC8 days ago

$23–$24

Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment.

Washington, DC22 days ago

Must have completed the FLETC Criminal Investigator Training Program (CITP) or USCP Basic Agent Training Program (BATP) or equivalent training program from the Federal Bureau of Investigation (FBI), Drug Enforcement Agency (DEA) or U.S. Postal Inspection Service. Must have completed FLETC Criminal Investigator Training Program (CITP) or USCP Basic Agent Training Program (BATP) or equivalent training program from the Federal Bureau of Investigation (FBI), Drug Enforcement Agency (DEA) or U.S. Postal Inspection Service.

Washington, DC22 days ago

Investigate criminal and terroristic activity involving violations of the D.C. Code and Title 18 of the U.S. Code; Collect, evaluate, interpret, and disseminate information related to the mission of the ID; Prepare and disseminate written reports including reports of investigation, various investigative assessments, and investigations bulletins; Perform a full range of comprehensive investigative functions to include planning, organizing, fact-finding, and reporting results on cases ranging from routine to highly complex; Perform protective intelligence operations, coordinating investigative and operational efforts with other USCP sworn officers and outside agency officials; Serve as a liaison with local, state, and Federal law enforcement agencies; Conduct surveillance, surveillance detection, and counter surveillance operations; Represent the USCP during investigative and law enforcement meetings. The PSB ID is responsible for investigating violations of the D.C. Code and Title 18 of the U.S. Code to include allegations of criminal activity, terroristic activity, and threats or unusual interests against Members of Congress and other statutory protectees of Congress that occur in the jurisdiction of the USCP as defined by 2 USC § 1966(a) & (f).

DC22 days ago

$90,853–$147,928 Per Year

Perform a full range of comprehensive investigative functions to include planning, organizing, fact-finding, and reporting results on cases ranging from routine to highly complex; conducting protective intelligence operations, to include coordinating investigative and operational efforts with sworn law enforcement officers and partner agency officials; and conducting surveillance and countersurveillance operations. Specialty units under IOD utilize investigative and all-source intelligence techniques to identify and mitigate domestic and international security risks to the U.S. Capitol, Members of Congress, congressional facilities, congressional employees, United States Capitol Police (USCP), and the visiting public.

DC22 days ago

$90,853–$147,928 Per Year

DC22 days ago

Washington, District of Columbia10 days ago

p>Hyatt House Washington DC - Convention Center is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.

Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.

DC10 days ago

$51,210–$81,436 Per Year

p>"Newly appointed" refers to the first appointment (regardless of tenure) as an employee of the Federal Government, an appointment following a break in service of at least 90 days from a previous appointment as an employee of the Federal Government, or, in certain cases, an appointment following a break in service of less than 90 days from a previous appointment as an employee of the Federal Government.

You will serve as a Purchasing Agent and be responsible for contracting procurement functions such as preparing, controlling or verifying procurement documents; assembling information; and operating under the Simplified Acquisition Threshold (SAT) utilizing streamlined procedures to acquire goods and services efficiently and economically.

DC30+ days ago

$48,854–$118,204 Per Year

li>OR Have at least 1 year of specialized experience equivalent to the GL-9 level (such as experience in or related to planning and conducting complex criminal investigations to determine violations of Federal laws and regulations; collecting and assembling facts to identify logical conclusions; gathering, analyzing, and evaluating evidence or data; conducting interviews and interrogations; making arrests; conducting searches and seizures; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; partnering with or leveraging networks or relationships from outside the organization; experience managing complex projects including setting priorities and determining resource requirements).

OR Have at least 1 year of specialized experience equivalent to the GL-7 level (such as experience applying law enforcement, protective, or investigative techniques in the performance of job duties; identifying problem areas and proposing and implementing solutions; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; leading meetings or seminars on behalf of a professional or academic group; setting work priorities and allocating resources; partnering with other individuals from within and outside the organization).

Washington, D.C., DC30+ days ago

$60,000–$65,000 Per Year

This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local Washington, D.C. Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week.

Other key responsibilities include:

Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service.

Washington, DC30+ days ago

$7–$11 Per Year

If you have earned a college degree or if you are qualifying based on education or you are qualifying based on a combination of education and experience, or are claiming Superior Academic Achievement overall grade point average of 3.0 or higher out of a possible 4.0 recorded on the unofficial college/university transcript to qualify at the GL-07 level as explained in the Qualifications section, you must submit a copy of your college/university transcript, unofficial is acceptable, which must show school name, students name, credit earned, degree, and date awarded. Work schedule Full-time Service Excepted Promotion potential 13 Job family Series 1811 Criminal Investigation Supervisory status No Security clearance Top Secret Drug test Yes Position sensitivity and risk Critical-Sensitive CSHigh Risk Trust determination process Credentialing Suitability Fitness National security Financial disclosure No Bargaining unit status No Announcement number SAB-26-Q3-CAT Control number 859172400.

Washington, DC30+ days ago

A Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service.

ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.

DC30+ days ago

$66,000–$106,000 Per Year

p>As the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.

Washington, District of Columbia30+ days ago

The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment.

Washington, DC30+ days ago

Responsibilities Include: • Learn and efficiently operate Anchor, our museum's ticketing system, to sell tickets for exhibitions and events • Responsibly handle and track all cash and credit transactions • Support museum membership goals, including selling memberships and fulfilling benefit redemption for members and donors • Serve as the front-facing staff for National Geographic and the National Geographic Museum of Exploration, serving as the point of contact for visitors and customers needing assistance • Respond to customer inquiries over the phone, in Service Cloud and via live online chat in our back office • Respond to and resolve customer complaints and concerns in a timely manner, escalating to a supervisor when necessary • Provide on campus support across the Society as needed, including but not limited to National Geographic Live events and Signature Events. • Excellent oral communication and interpersonal skills • Flexibility and positivity in dealing with people • Experience working in a ticketing system • Experience with a CRM database • Ability to think quickly and be proactive about resolving customer service issues • Experience corresponding with customers and representing an internationally recognized brand • Ability to spend 5+ hours a day navigating our public spaces • Collaboration and Teamwork • Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.

Washington, DC30+ days ago

We are seeking a Salesforce Agentforce Specialist to support a government‑contracted contact center by configuring, maintaining, and optimizing Salesforce Agentforce tools used by customer service staff. Configure and maintain Agentforce features including case management, workflows, routing, and automations.

Washington, DC30+ days ago

The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest's experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment.

Washington14 days ago

The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. We are North Creek Roofing, serving homeowners throughout the Puget Sound since 1996 with expert roof replacements, repairs, inspections, and gutter services.

Washington, D.C.30+ days ago

$66,000–$106,000 Per Year

p style="margin-bottom:0in">As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience.

Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.

Washington, DC30+ days ago

$124,000–$280,000 Per Year

As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.

Washington, DC30+ days ago

$124,000–$280,000 Per Year

As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.

New!

DC, DC3 days ago

Remote

Full-time

With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Whether you're launching your career or exploring a meaningful career shift, this fully remote opportunity offers flexibility, structured training, and a supportive team environment.

Washinfton, DC30+ days ago

Remote

Conduct acceptance tests on premises, using Intelligent Mail Device (IMD) scanners, Commercial Mailer Electronic Files, Commercial Mailer Extract files, Intranet tracking screens, Internet tracking screens, Product Tracking and Reporting System web applications, Program Registration system, Electronic Marketing Reporting System (EMRS), Expedited Service Specialist (ESS) web application, PTR reports, Call Center Agent screens or Integrated Voice Response (IVR) system, Enterprise Data Warehouse (EDW), PostalOne!, • Analyze and document PTR business logic, including database and processing rules, and update documentation as new requirements are developed.

DC30+ days ago

Remote

$136,890–$152,100 Per Year

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. This leader will own the successful delivery of personal lines insurance and AAA products to market, with accountability for business outcomes delivered through digital sales and service experiences across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms.

Washington, DC8 days ago

$48.83–$60.97 Per Hour

li>Engineer managed database observability across AWS RDS/Aurora (MySQL, PostgreSQL, SQL Server, Oracle), Azure SQL/PostgreSQL/MySQL, and NoSQL/cache services (DynamoDB, Cosmos DB, ElastiCache/Redis), including query-level performance analytics, slow-query and execution-plan capture, lock/deadlock/wait analysis, connection pool and session monitoring, replication lag, storage/IOPS saturation, and backup/HA health -- correlating database spans with upstream APM traces. This hands-on role involves instrumenting services with distributed tracing, code-level profiling, and custom metrics; building and tuning Datadog (or comparable) dashboards, alerts, APM, log pipelines, RUM, and synthetic monitors; and using telemetry to solve production performance, reliability, and capacity problems.

Washington, DC29 days ago

$90,000 Per Year
Part-time

Oversee intake for all clients referred to behavioral health services in outpatient clinics in Washington DC and Maryland; Establish and oversee walk-in clinics where new clients are seen for intake; Ensure intake visits include, at minimum, an introduction to Mary’s Center services, gathering information about presenting problem and client needs, and sharing information about expected wait times, interim supports, and other options for care; Establish and lead a bi-monthly case conference meeting to review all clients referred, make a clinical determination on the type of service needed, and prioritize cases based on level of acuity; Ensure ongoing communication with clients on the waiting list around expected wait times; Provide administrative and clinical supervision to one Intake Therapist who will be responsible for conducting intake visits; Train department therapists, as needed, to complete intake visits; Provide crisis intervention services, as needed, to clients with emergent needs. Obtain and maintain certification as Officer Agent in Washington, DC in order to complete FD-12 process as needed; Be knowledgeable of other providers, agencies, and higher levels of care to appropriately refer participants when at capacity or Mary’s Center cannot serve a participant’s needs; Ensure all stakeholders, including behavioral health staff, other Mary’s Center departments, Mary’s Center participants, and community partners understand the open access intake system and know how to refer; Serve as BH department liaison with Call 4 Health medical answering service.

DC30+ days ago

Ensure intake visits include, at minimum, an introduction to Marys Center services, gathering information about presenting problem and client needs, and sharing information about expected wait times, interim supports, and other options for care. Establish and lead a bi-monthly case conference meeting to review all clients referred, make a clinical determination on the type of service needed, and prioritize cases based on level of acuity.

DC8 days ago

$123,100–$186,300 Per Year

p>Federal Civilian (FedCiv) - Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.

Washington, DC12 days ago

$43,106–$68,549 Per Year

However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. (2) Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.

DC30+ days ago

$111,700–$196,300 Per Year

li>

Experience selling Cloud, SaaS and AI-based solutions in the following areas: Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), etc.

Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing strategic long-term account plans.

DC12 days ago

$110,700–$218,300 Per Year

p>The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

1+ year of experience working with commercial cloud platforms such as Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

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Call Center Agent Jobs in District of Columbia

Data Center Operations & Security Lead (TS/SCI w/ Poly) Jobot

Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLC

Call Center Representative Bilingual Equiniti Ltd

Call Center Representative Children's National Hospital

Healthcare Call Center Representative Kinwell

Lead Call Center Representative Advantia Health

Special Agent (Reemployed Annuitant) DPD White House USA

Special Agent (Reemployed Annuitant) Investigations Division White House USA

Special Agent (Lateral) Intelligence Operations Division (IOD) White House USA

Special Agent (Lateral) White House USA

Special Agent (Reemployed Annuitant) Intelligence Operations Division (IOD) White House USA

Front Desk Agent Donohoe Hospitality Services Careers

Purchasing Agent U.S. Department of Homeland Security

Special Agent U.S. Department of Homeland Security

Workplace Experience 24/7 Agent Latham & Watkins LLP

Special Agent - Counter Assault Team U.S. Department of Homeland Security

Site Manager - Contact Center ITCON Services

Cyber Case Management/Service Desk Agent Peraton Inc

Lobby Host (Front Desk Agent) - Arlo Hotels Arlo DC

Customer Service and Ticketing Agent National Geographic Society

Salesforce Agentforce Specialist (Contact Center - Federal Contract) Systems Integration, Inc.

Lobby Host Front Desk Agent - Arlo Hotels Arlo Hotels

Contact Center Lead North Creek Roofing

Cyber Case Management/Service Desk Agent Peraton

CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLP

CSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLP

Customer Service Agent Manager AO Globe Life

Business Systems Analyst PlanIT Group

Insurance Product Leader - Digital Experience Delivery - Remote CSAA Insurance Group

Sr. Data Dog Cloud Engineer PEAK Technical Services Inc.

Behavioral Health Intake Manager Marys Center for Maternal and Child Care

Behavioral Health Intake Manager Mary's Center

Customer Success Manager, Mulesoft - Public Sector/Federal Civilian Salesforce Inc

Criminal Investigator US Department of Health and Human Services

Sr. Account Executive, Enterprise Genesys Cloud Services Inc

Oracle Tech Cloud Senior Consultant Deloitte Touche Tohmatsu Ltd

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