Maintain shop productivity by optimizing the work plan- Coordinate with district billing clerks as necessary- Other projects and tasks as assigned by supervisor**Qualifications:**- 2 years of customer service experience required- At least 1 year of hands on mechanical experience required- 2 years of supervisory experience preferred- At least 2 years of service department administration preferred- High School diploma or equivalent required- Associates Degree, Technical School Degree, or Bachelors Degree preferred- ASE certification preferred- Prior experience with service scheduling programs and diagnostic programs preferred- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.- **Position Summary:**A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.**This position will be located at the Penske facility at 14661 Merser Road in Eden, MD****Major Responsibilities:**- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.-