The position directly supervises Community Assistants, Resident Assistants, and student office staff while managing housing processes, including assignments, occupancy management, billing coordination, room changes, waitlists, and residential database management through the housing software system (i.e., eRezLife). This position combines responsibilities in residential education, student support, community development, and housing operations, with a strong emphasis on occupancy management, housing assignments, customer service, and residential software administration.