Posting Details
Posting Details
Posting Number S15362P Working Title Client Care Team - Referral Coordinator Department VetMed-VTH Admin Services About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/" target="_blank">http://vet.uga.edu/principles-of-community/>)
College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/hospital/ Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Advertised Salary $18.00 - $19.90 p/hour Posting Date 06/26/2026 Open until filled Yes Closing Date Proposed Starting Date 08/03/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Position Information
Classification Title Patient Referral Spec II FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications
Position Summary
First point of contact for veterinarians calling in referrals to the Veterinary Teaching Hospital (VTH). Ensures accurate and detailed medical history of each referred patient available to VTH specialists while operating a busy telephone system. Utilizes advanced knowledge of veterinary terminology to communicate referring veterinary diagnosis and coordinate consultation. Decisions are based upon VTH policies and practices.
Knowledge, Skills, Abilities and/or Competencies
Physical Demands
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
>Responds in a timely and professional manner to calls from referring, community based, veterinarians as well as VTH personnel.
>Utilizes advanced knowledge of veterinary terminology to communicate referring veterinary diagnosis, appropriate VTH specialty service, and coordinate assessment/consultation.
>Enters patient medical data/history directly into Vetview system while communicating with referring veterinary.
>Works within VTH billing policies and practices to develop an accurate medical cost estimate of specialty services for client/patient discussion and decision making.
>Accurately applies knowledge of VTH procedures and protocols to routine and unique situations, ensuring all proper mandates are followed when commencing a referral.
Percentage of time 50 Duties/Responsibilities
>Support all appointment desk activities by coordinating appointments for designated specialty services.
>Communicates with clients via email and phone to confirm all appointment information is accurate and pre-appointment instructions and details are provided in writing. Acts as liaison between client and medical staff for clarification of patient care through text messages or phone calls. Handle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiency.
Percentage of time 40 Duties/Responsibilities
Works as part of the specialty services team as a dedicated client support person to facilitate resolution of client issues. Will mediate with clinicians on the service and the client to improve satisfaction and understanding of patient care provided. Will work with VTH management to resolve issues outside the scope of this position. Additional duties as determined.
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Optional Documents