Required Qualifications: Bachelor's degree in human resources, business or related field; or an equivalent combination of education and related experience; Considerable related experience in benefits administration (typically five or more years) with a focus on process improvement and/or training; Strong knowledge of health and welfare benefit plans and related regulations; Excellent written and verbal communication skills, with the ability to convey complex information clearly and diplomatically to diverse audiences; Demonstrated customer service expertise, sound judgment, and decisionāmaking skills, with a focus on improving service delivery and process efficiency; Advanced analytical, problemāsolving, and reporting skills, including Excel proficiency (e.g., pivot tables and calculations); Ability to perform work with a high level of accuracy, exercising substantial attention to detail while managing multiple priorities in a fastāpaced environment; Proficiency with Microsoft Office, Teams, and related systems; ability to work independently and collaboratively with internal partners and external vendors; and. Performs regular reconciliation of health insurance and Virginia Retirement System transactions to validate accuracy of employee benefit coverage and payroll deductions; Reviews reconciliation reports and conducts research across internal and external systems to identify, analyze, and resolve discrepancies; Determines necessary accounting adjustments to resolve the discrepancies, including calculating impacts related to retroactive salary changes; and.