Duties may include but are not limited to the following: Greets patients on the phone; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; assures federal and state confidentiality measures are followed; (MOA II: refers clients/patients to appropriate resources); Compiles routine reports, records, and charts by extracting and/or tabulating information from a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; (MOA II/III: identifies variations in data); Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments; Handles high volume of patients phone calls, internal/externals customers, and frequent changes, delay or unexpected events; Communicates with patient care team to ensure that patient care needs are addressed; Accurately enters and updates demographic and payer data in practice management system (i.e. Cerner); Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal. Working to thorough ability to: perform and coordinate difficult and responsible clerical work with little or no direct supervision; set-up and maintain records and filing systems; extract information from a variety of sources; operate a variety of automated office equipment; accurately perform and proof the transfer of information from one document to another, comparing the data from two or more sources for accuracy and completeness; perform basic arithmetic calculations; establish and maintain cooperative working relationships; and understand, follow, and convey written and verbal information/instructions.