p>To evaluate and maintain records, manuals, events or reports, and audit personnel and insurance-related transactions and documents in order to ensure accurate benefits, personnel, and/or payroll records for Ramsey County employees and retirees; respond to internal and external requests for benefit, or personnel information; to advise and instruct departmental staff of the proper methods for completing and processing transactions and other related documents; to perform other functions and related duties as assigned. Interpret and explain provisions of the county's insurance benefit programs for employees and retirees, including assisting employees in completing necessary forms to enroll or make changes in benefit programs, answering questions about changes in contracts and coverage, and determining if requests meet legal requirements.