Glen Allen, Virginia30+ days ago
ul>Assisting Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed; Coordinating external clinical resources efficiently according to NCM directives and care plans using the resources available; Collaborating with department leadership to support and improve the effectiveness and efficiency of clinical practices and processes; Understanding the electronic medical record system, NCM module, and payer-specific systems; Developing and maintaining strong relationships with patients, Patient First Physicians, ancillary staff, and external clinical support resources to ensure continuity of care; Conducting telephonic outreach to patients to encourage clinical gap closure, including: Providing telephonic advice per Patient First and Value-Based Care-specific. Improvement Committee (QIC) Project Director; Developing a list of medical and community resources available to patients and maintaining collegial relationships with frequently used organizations; Facilitating continuity of care on behalf of the patient to ensure successful closure of care gaps; Fostering positive relationships with and effective communication between Patient First, consulting physicians, hospitals, and other frequently used health care resources; Assisting with the day-to-day operations and administrative needs of the NCM department; Completing assigned checklists within the assigned shift; Receiving and storing supplies, as well as restocking the NCM area as needed; Attending staff meetings as scheduled by the NCM Supervisor; Handling NCM requests in a timely manner; Operating and maintaining office equipment as trained.