NewSupervisor-Direct Sales TDS TelecomSupervisor-Direct SalesNampa, ID$71,500–$116,200TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Responsibilities: Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
Regional Area Manager Packard Culligan WaterRegional Area ManagerBoise, ID$106,000–$132,000 / yearAt least 10 years-experience as a multi-location manager, Strong organization and planning skills, presentation skills, financial acumen, problem-solving abilities, analytical and technical skills, ability to balance multiple priorities and meet deadlines, interpersonal skills with ability to influence others, Must be able to collaborate effectively cross functionally, Ability to communicate clearly and concisely, both orally and in writing, Ability to work both independently and as part of a team. The Regional Area Manager will provide leadership, operational oversight, and strategic direction to ensure exceptional customer service, strong financial performance, employee development, and continued market growth throughout the region.
Area Supervisor Ross Stores IncArea SupervisorNampa, IDLoss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
Caregiver/HHA/PCA Interim HealthCareCaregiver/HHA/PCAGreensburg, PAPart timeWe take a patient-centric approach to address each individual's mind, body, and spirit; our caregivers work tirelessly to help their patients and families find peace. As a Personal Care Aide, you will: Assist patients with daily hygiene activities, such bathing, grooming, toileting and elimination, and nutritional intake.
Area Manager Health & Safety Compliance - Environmental Solutions Republic Services IncArea Manager Health & Safety Compliance - Environmental SolutionsBoise, IDPartners with Human Resources leaders to ensure that safety-sensitive messages are in place and effectively communicated in new hire orientation training programs; collaborates to develop overall effective safety programs; provides ongoing safety training. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
Rep, Mobile Examiner - (P/T) - ExamOne/Meridian, ID area Quest Diagnostics IncRep, Mobile Examiner - (P/T) - ExamOne/Meridian, ID areaMeridian, IDEnsures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled. Under the direction of the Branch Manager or Field Leader, the Mobile Examiner''s primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time.
Retail Supervisor - Inventory Retail Services WIS CorporationRetail Supervisor - InventoryBoise, Idaho$18–$23 / hourPart timeThis position requires the ability to stand for prolonged periods of time with occasional walking; the ability to use both hands and wrists for repetitive motions; the ability to frequently be in low level positions, such as squatting, kneeling, or crouching; the ability to frequently use a ladder; the ability to lift and carry items up to 25 lbs. Retail, stocking, merchandising, warehouse, customer service, cashier, delivery driver, gamer, athlete, coaches, and general labor experience are all valuable backgrounds for this position.
Area Director Boise State UniversityArea DirectorBoise, IdahoThis includes but is not limited to at least 40 hours per year for full time employees dedicated to helping with broad divisional or institution programs or initiatives that may be outside the department such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects. Serve on 24-hour Administrator on Call (AOC) duty (day, evening, holiday, and weekend) 365 days a year in rotation with other professional level Housing & Residence Life staff supporting Resident Directors on call and responding to a variety of emergencies.
Fiber Construction Supervisor/Coordinator TekCom Resources, Inc.Fiber Construction Supervisor/CoordinatorBoise, ID$70,000Construction Back-haul, crew management, safety, fiber, OSP, Public Right of Way (ROW), Outside Plant, Splicing, NESC, FTTH, OTDR, Fiber Construction, Construction Supervisor, OSP Engineer, NESC, permitting, make ready, aerial construction, underground construction, QC, Quality Control, OSP Inspection, OSP Inspector, Fiber Inspector, OSP Construction Coordinator, OSP Foreman, OSP Construction Manager, OSP site manager, Fiber Manager, Surveying. In this role, you will be responsible for oversight of several OSP construction projects;this will include crew oversight, QC on work performed, pre-project prep work and some post-project wrap-up work.
NewPhlebotomy Supervisor Express Lab IdahoPhlebotomy SupervisorGarden City, IDFull timeKnown for exceptional customer service, highly skilled staff, and rapid turnaround times, Express Lab operates locations in Idaho Falls, Meridian, Nampa, Garden City, Rexburg, and Pocatello. Locally owned and operated, we provide comprehensive laboratory testing services to patients, healthcare providers, employers, and wellness organizations throughout Southern Idaho.
Stockroom Supervisor KimCo Design and ManufaturingStockroom SupervisorBoise, IdahoAbout KimCo Design and Manufacturing: Our team focuses on collaborative solutions and we are constantly assessing our customers future needs to ensure end-to-end support. With experienced professionals, the Kimco teams’ mission is to be flexible, responsive and dedicated and become the company of choice for customers, suppliers and employees.
Service Supervisor (Nampa, ID, US, 83687) Cintas CorpService Supervisor (Nampa, ID, US, 83687)Nampa, IDResponsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday.
Service Supervisor CintasService SupervisorNampa, IDResponsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Security - Shift Supervisor Allied UniversalSecurity - Shift SupervisorBoise, IDDriving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required. Allied Universal SkillBridge Program Allied Universal partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits.
NewService Supervisor Albertsons Companies IncService SupervisorBoise, IDLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us.
Sports Official Supervisor - Softball City of BoiseSports Official Supervisor - SoftballBoise, ID$15–$17 / hourApplicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation. display an attitude of cooperation and work harmoniously with all levels of City employees, the general public and other organizations.
H&M Department Supervisor - Boise Towne Square H & M Hennes & Mauritz ABH&M Department Supervisor - Boise Towne SquareBoise, ID$21.70–$24.50 / hourSecure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
Traffic Control Supervisor AWP SafetyTraffic Control SupervisorBoise, ID$26–$34 / hourRESPONSIBILITIES: Set up, maintain, and remove channelizing devices, and other traffic control equipment according to Federal, State, and/or Local Temporary Traffic Control Guidelines and Temporary Traffic Control Plans for complex work zones to ensure safe movement of vehicular and pedestrian traffic through project locations and work zones. Coordinate and communicate work activity for onsite AWP personnel including Protectors (Flaggers), TMA Drivers, and Pilot Car Operators providing breaks and overall management of work zone operations.
Store Supervisor, FT Under Armour IncStore Supervisor, FTMeridian, ID$18.25–$21.93 / hourPerks & benefits our Full-Time Supervisors receive: Benefits will include statutory entitlements in line with local labor laws (such as social security, paid leave, and pension contributions), along with company-provided benefits which may include the following: Generous employee discount on Under Armour products. At Under Armour, we are committed to empowering those who strive for more, and the companys values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
NewRetail Supervisor Columbia SportswearRetail SupervisorMeridian, IdahoFrom ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.”. Wellbeing support: Paid Time Off, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more.
Warehouse Supervisor - Veteran Pathway Tyson Foods IncWarehouse Supervisor - Veteran PathwayIdaho, ID$57,000–$97,000 / yearTyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role. This requisition also serves as an active Veteran talent pipeline, allowing our recruiting team to proactively connect with Veterans whose skills align to current and future opportunities.
Brush Cutter Supervisor Summer 2026 Bogus Basin Mountain Recreational AssociationBrush Cutter Supervisor Summer 2026Boise, IDRequired gear includes sturdy hiking or work boots, durable work gloves, eye protection, hearing protection, sun protection, weather-appropriate clothing, and any additional PPE required for assigned tools or tasks. This position is performed primarily outdoors in rugged mountain environments with exposure to heat, cold, rain, snow, smoke, dust, mud, noise, vibration, sharp tools, vegetation, and steep or uneven terrain.
Supervisor Elmer's KitchenSupervisorBoise, ID$18–$19Today, we continue to honor the values of the Elmer’s family by delivering seasonally fresh entrees and premium, made-from-scratch favorites served with care in a warm, inviting family atmosphere. Requires positive interpersonal skills and be able to communicate with high levels of patience, tact, and diplomacy, both with team members and Guests.
Teen Programs Supervisor City of BoiseTeen Programs SupervisorBoise, ID$17–$19 / hourThis role may engage with a variety of teen outreach programs and event, including Picnic in the Park (serving lunch in selected parks), Out & About (summer day camp), Youth Employment Program (offering teens workforce experience and skills), Teen City (afterschool school-based program), and one-time teen events (Bus Day Ever, Pool Parties, Fort Fridays). In this role, you'll help bring engaging teen programs to life by supervising and supporting staff such as Youth Camp Leaders and Teen Outreach Leaders as they facilitate a variety of indoor and outdoor recreational activities and events across multiple teen outreach programs.
Fleet Maintenance Supervisor City of BoiseFleet Maintenance SupervisorBoise, ID$29.41–$33.25 / hourDrug Free Workplace: In accordance with the City of Boise Drug Free Workplace Regulation, this position is designated as safety sensitive and is subject to testing requirements including Post Offer Applicant Testing, Random Testing, Reasonable Suspicion, Post - Accident, etc. Ability to: obtain an airport Secure Identification Display Area (SIDA) access badge; obtain a Class A or B Commercial Driver's License (CDL) with air brake, tank and passenger endorsement.
ELEVATOR SAFETY SUPERVISOR - DOPL State of IdahoELEVATOR SAFETY SUPERVISOR - DOPLBoise, IDInspections: Monitor inspection workload, coordinating inspections amongst inspectors, managing inspection areas, develops inspections data reports, and inspects on short notice to cover for absent staff and during periods of high demand. About the Agency: The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 42 Boards and Commissions here in the great State of Idaho.
Housekeeping Supervisor Dexterra Group IncHousekeeping SupervisorBoise, IDThe companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWMeridian, IDRemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
Hourly Shift Supervisor Burger KingHourly Shift SupervisorMeridian, ID$16–$18The Hourly Shift Supervisor supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations.
NewProduction Supervisor-Night Shift Darigold IncProduction Supervisor-Night ShiftBoise, IDAs a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our Right to Work Statement, English/Spanish. The Production Supervisor's role is to maintain a high level of productivity and continuous improvement with their assigned shift in the areas of safety, reliability, cost savings, team building and personnel management.
Rink Supervisor City of BoiseRink SupervisorBoise, ID$17–$19 / hourMost positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans. In this role, youll lead operations at the skate rental counter, provide exceptional customer service, assist with daily rink operations, and support the team wherever needed.
Lands Resource Supervisor - Timber Management State of IdahoLands Resource Supervisor - Timber ManagementBoise, IDReviews and provides technical assistance and guidance to staff on land resource issues related to the timber program, such as silvicultural plans, statistical analyses to determine sales volumes, road engineering, logging engineering, contract and lease administration, hazard management plans, Forest Practices Act rule compliance, etc. We also aid landowners in managing their forest lands, work with communities to plant trees in urban settings, help keep working forests working through the Forest Legacy Program, and work with many partners to promote healthy forests on a landscape level.
Restaurant Supervisor Longboards Beach Fired PizzaRestaurant SupervisorNampa, IDFull timePosition Overview: The Supervisor oversees all daily operational aspects of their assigned restaurant location and consistently delivers exceptional guest and employee experience while leading, training, and developing their team. Work closely with the management team to ensure effective and efficient daily and long-term operations, manage costs, increase sales, and support growth in the market.
Supervisor Direct Sales TDS Telecommunications LLCSupervisor Direct SalesNampa, IDTDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
Retail Sales Supervisor Harbor Freight Tools USA IncRetail Sales SupervisorNampa, IDWe offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability.
Mountain Experience Supervisor Bogus Basin Mountain Recreational AssociationMountain Experience SupervisorBoise, IDWhere Mountain Life Meets City Living: Enjoy the rare opportunity to work at a four-season mountain recreation area while living in Boise-one of the fastest-growing, most livable cities in the U.S. With a vibrant downtown, walkable neighborhoods, and a thriving arts and food scene, Boise offers urban amenities with small-town charm, just 16 miles from the slopes. Manage daily winter production for Mountain Troll Experience, Terrain-Based Learning Experience, Winter Terrain Parks, and general base area signage/activation.
Dietary Supervisor Pennant ServicesDietary SupervisorBoise, IdahoTable Rock Senior Living at Barber Station is currently seeking a Dietary Supervisor to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. Provides overall management of the dining services team, including ensuring satisfactory staffing levels, staff education and training, and timely staff evaluations.
Passenger Service Supervisor Menzies Aviation LtdPassenger Service SupervisorBoise, IDThe Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. Host self-service kiosks and verify passengers' documents prior to boarding aircraft, Interpret identification labels along with baggage and cargo routing tags.
Brush Cutter Supervisor Summer 2026 Bogus BasinBrush Cutter Supervisor Summer 2026Boise, IDRequired gear includes sturdy hiking or work boots, durable work gloves, eye protection, hearing protection, sun protection, weather-appropriate clothing, and any additional PPE required for assigned tools or tasks. This position is performed primarily outdoors in rugged mountain environments with exposure to heat, cold, rain, snow, smoke, dust, mud, noise, vibration, sharp tools, vegetation, and steep or uneven terrain.
Production Supervisor I C.H. GuentherProduction Supervisor IBoise, IdahoWork requires supervising and monitoring performance for a regular group of employees or a work unit, including providing input on hiring / disciplinary and work objectives / effectiveness, and realigning work as needed. Resource Management: Assist in scheduling production activities and allocate resources (including manpower, equipment, and materials) efficiently to meet production targets.
Soccer Venue Concessions Supervisor Compass Group USA IncSoccer Venue Concessions SupervisorGarden City, IDFounded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. You will oversee assigned concession stands, carts, and portable locations while supporting team performance, food and beverage quality, efficient operations, and outstanding guest service.
Backend Operations Supervisor Enpro IncBackend Operations SupervisorBoise, IDThe supervisor provides leadership, direction, and accountability for production teams responsible for final inspection, component preparation, cleaning, assembly, packaging, and shipment of semiconductor equipment components. NxEdge delivers vertically integrated solutions supporting leading semiconductor manufacturers worldwide through advanced precision machining, engineered materials, metrology, surface preparation, and cleanroom manufacturing capabilities.
Facilities Water Services UPW And Wastewater Shift Supervisor Micron Technology, Inc.Facilities Water Services UPW And Wastewater Shift SupervisorBoise, IDThis role is accountable for safe, reliable, and compliant operation of UPW, wastewater, reclaim, and related Water Services systems while partnering with Operations, Engineering, EHS, Maintenance, contractors, suppliers, and fab customers. Ideal candidates combine technical judgment, people leadership, ownership, and accountability in a fast-paced facilities environment using control systems, dashboards, lab data, passdowns, CMMS tools, procedures, and performance metrics.
Mountain Experience Supervisor Bogus BasinMountain Experience SupervisorBoise, IDWhere Mountain Life Meets City Living: Enjoy the rare opportunity to work at a four-season mountain recreation area while living in Boise-one of the fastest-growing, most livable cities in the U.S. With a vibrant downtown, walkable neighborhoods, and a thriving arts and food scene, Boise offers urban amenities with small-town charm, just 16 miles from the slopes. Manage daily winter production for Mountain Troll Experience, Terrain-Based Learning Experience, Winter Terrain Parks, and general base area signage/activation.
Storeroom Supervisor (Full Time) Compass Group USA IncStoreroom Supervisor (Full Time)Boise, ID$22.50–$24.50 / hourFull-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve.
Field Service Supervisor - HAZMAT Emergency Response Clean Harbors IncField Service Supervisor - HAZMAT Emergency ResponseBoise, ID$29–$31 / hourThis includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a timely fashion. Manually cleans, installs, fits, repairs valves, caps, hoses, pumps, gaskets and all other external and internal equipment on projects.
Warehouse Supervisor Knight Enterprises IncWarehouse SupervisorBoise, IDPrepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Youth Sports Game Day Site Supervisor - Treasure Valley YMCA Treasure Valley Family YMCAYouth Sports Game Day Site Supervisor - Treasure Valley YMCABoise, ID$14.95–$18.69 / hourThis includes supervising staff, officials and coaches, ensuring program quality and compliance, supporting participant engagement, being the liaison between the Y and facility partner, maintaining a safe and welcoming environment and ensuring a positive Y experience for all participants, volunteers and parents. Create an environment that fosters safety for everyone through active supervision and relationship building, following branch and association safety leading practices and by role modeling safe behaviors.
NewHuman Resource Supervisor State of IdahoHuman Resource SupervisorBoise, IDAs a partner in shaping the future of government service, we are committed to enhancing the employee experience at every stage - from recruitment to retirement - ensuring that the State of Idaho remains a place where dedicated public servants thrive and make a meaningful impact on their community. Job Responsibilities: Provide guidance and direction to human resource professionals on a wide variety of topics including employee relations, recruitment, payroll, leaves of absence, workers compensation, classification, organizational design and compensation.
Facilities Water Services UPW and Wastewater Shift Supervisor Micron Technology IncFacilities Water Services UPW and Wastewater Shift SupervisorBoise, IDThis role is accountable for safe, reliable, and compliant operation of UPW, wastewater, reclaim, and related Water Services systems while partnering with Operations, Engineering, EHS, Maintenance, contractors, suppliers, and fab customers. Ideal candidates combine technical judgment, people leadership, ownership, and accountability in a fast-paced facilities environment using control systems, dashboards, lab data, passdowns, CMMS tools, procedures, and performance metrics.