p>Responsibilities: • Work with Service coordinators to ensure timely billing • Responsible for the collection of outstanding accounts receivable while ensuring adherence to company policy • Strategically organize a cadence of collection activity based on age of unpaid receivables • Collect customer payments in accordance with payment due dates • Provide timely follow-up on outstanding accounts and accounts with prior payment arrangements • Review and research customer disputes and billing issues in a timely and professional manner to resolve delays in payments from customers • Collaborate with other departments as needed to resolve collection issues • Review and monitor assigned accounts and all applicable reports (Aged Trial Balance Report, Unapplied Cash, etc.) • Maintain detailed and accurate collection records and provide reports to management as assigned • Identify issues attributing to account delinquency and discuss them with management • Code processing of Services payables • Ensure accuracy while handling and processing: cash balancing; wire postings; Automated Clearing House (ACH) debits/credit card payments; unapplied cash reports/credit reports; live daily posting/one-time credit card payments; write-off adjustments.
Position Requirements:
• High School Diploma or GED, and 2+ years of general accounting experience • Associates Degree preferred • This role demands unrelenting follow-through, attention to detail, and strong organizational and problem-solving skills • Must possess strong computer skills; solid collection, analytical and negotiating skills; effective oral and written communication skills; and a solid knowledge of commercial credit and collection laws • Must be able to work in a fast-paced environment while managing multiple priorities • Highly proficient in computer software, i.e., databases, Microsoft office, credit, and collections systems.