Position Summary: Responsible for timekeeper/employee maintenance and client billing support. Billing support includes managing incoming requests, looking up client accounts, providing invoice copies, sending invoices out and assisting billing team in various client/billing related projects. Research and answer client account questions from attorney(s)/counsel, secretaries, and clients. Essential Job Functions: Billing Clerk - Provide exceptional customer service to both internal parties and external clients of the Firm.
- Prepare documentation in accordance with Firm policy.
- Ability to effectively interact and communicate with attorneys, LAAs (assistants), administrative staff and clients.
- Review and verify accuracy of billing and supporting documentation as required.
- Research and respond to inquiries regarding billing issues and problems.
- Research and analyze client billing inquiries and returned mail.
- Provide input for new billing formats as needed.
- Understand and apply Firm billing policies.
- Understand and comply with individual client billing guidelines.
- Observe and maintain confidentiality of client and firm matters.
- Establish and maintain client billing files and billing notes for each attorney/counsel.
- Assist with special projects as needed.
Minimum Requirements: - Associate Degree in Accounting, Business, or related discipline or college level accounting classes (in lieu of a degree) with 3-5 years or more hands-on office admin experience in a law firm or professional services environment.
- Elite 3E or equivalent accounting software experience.
- Demonstrated proficiency with MS Office.
- Excellent professional communications skills, both verbal and written.
- Strong organization skills and attention to detail.
- Ability to effectively manage multiple tasks through organizational and prioritization skills.
- Must display good judgment and make sound decisions.
- Must be flexible to change and be an enthusiastic supporter of departmental goals.
- Must be focused and persistent, with a willingness to ask direct questions.
- Flexibility to work additional hours, including weekends and evenings (particularly during the 4th quarter).
- Ability to maintain a high level of confidentiality is a necessity.
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