Account Representative - State Farm Agent Team Member Elizabeth Marshall - State Farm AgentAccount Representative - State Farm Agent Team MemberIndianapolis, INFull timeROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Elizabeth Marshall - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Representative - State Farm Agent Team Member Brian Brzycki - State Farm AgentAccount Representative - State Farm Agent Team MemberHighland, INFull timeROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Brian Brzycki - State Farm Agent, you are vital to our daily business operations and customers’ success. ABOUT OUR AGENCY: Our agency opened in 2026 and is a brand-new, growing team with exciting opportunities ahead.
Account Representative (Medical Billing Software) Quadax, Inc.Account Representative (Medical Billing Software)Indianapolis, INPart timeAbility to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication. Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
Insurance Account Representative - State Farm Agent Team Member Sylvia Benjamin - State Farm AgentInsurance Account Representative - State Farm Agent Team MemberNappanee, INFull timeSylvia Benjamin State Farm is one of the top State Farm offices in the nation and we are always seeking motivated and qualified professionals to join our winning team for the role of Insurance Account Representative. We seek energetic professionals who are motivated to learn and grow and are interested in helping our business grow through value-based conversations and World Class customer experience.
Account Representative - State Farm Agent Team Member Dave Long - State Farm AgentAccount Representative - State Farm Agent Team MemberRensselaer, INFull timeROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Dave Long - State Farm Agent, you are vital to our daily business operations and customers’ success. Our DeMotte office has grown into one of the largest in Indiana by focusing on what matters most—helping one client at a time with personalized protection and exceptional service.
Patient Account Representative Harris Computer SystemsPatient Account RepresentativeIndianapolis, INAudits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines. Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
Sr. Business Development Representative, Strategic Accounts GenesysSr. Business Development Representative, Strategic AccountsIndianapolis, Indiana$54,700–$96,300 / yearreasonable.accommodations@genesys.com?subject=Request%20for%20Reasonable%20Accommodation&body=Hello%2C%20%0A%0AI%20would%20like%20to%20request%20a%20reasonable%20accommodation.%20Please%20see%20the%20information%20below%3A%20%0A%20%0AFirst%20Name%20%28Required%29%3A%0A%20%0ALast%20Name%20%28Required%29%3A%0A%20%0AEmail%20Address%20%28Required%29%3A%0A%20%0APhone%2FTTY%20Number%3A%0A%20%0APreferred%20Method%20of%20Contact%3A%20%28Required%29%3A%0A%20%0ACountry%20of%20Residence%3A%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20COVID-19%3F%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20a%20firmly%20held%20religious%20belief%3F%20%28Required%29%3A%0A%20%0AIs%20your%20reasonable%20accommodation%20request%20time%20sensitive%3F%20%28Required%29%3A%0A%20%0AWhat%20specific%20reasonable%20accommodation%28s%29%20or%20modification%28s%29%20are%20you%20requesting%3F%20%28Required%29%3A%20%20%0A%0AWhat%2C%20if%20any%2C%20job%20functions%20are%20you%20having%20difficulty%20performing%3F%20%E2%80%8B%20%28Required%29%3A%0A%20%0AIf%20you%20are%20requesting%20a%20specific%20reasonable%20accommodation%2C%20how%20will%20that%20accommodation%20assist%20you%3F%20%28Required%29%3A. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
Account Management Representative Better Business Bureaus, Inc.Account Management RepresentativeAlaska, IN$22.50–$26.50 / hourYou'll help businesses navigate resources, answer questions, build confidence in their accreditation, and create positive experiences every step of the way. We're looking for an energetic, people-focused, bilingual professional who enjoys building relationships, solving problems, and helping businesses succeed.
Accounts Management Representative Hachette Book Group USAAccounts Management RepresentativeLebanon, INSuccess in this role requires exceptional attention to detail, strong analytical and problem-solving skills, proficiency with Excel, and a commitment to delivering high-quality service while contributing to Hachette Book Group's mission of making it easy for everyone to discover new worlds of ideas, learning, entertainment, and opportunity. SUMMARY: The Account Management Representative provides outstanding customer support by maintaining accurate customer account information and delivering timely, effective solutions to customer inquiries and account-related issues.
NewSales Account Manager American FidelitySales Account ManagerFort Wayne, IndianaExtended Training Program – Account Representatives participate in a structured, comprehensive training program including on-the-job training within your territory, Product and Sales Schools and online training. Company Overview: Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest, private, family-owned life insurance companies in the United States.
NewClient Account Representative - Remote JobotClient Account Representative - RemoteIndianapolis, INRemote$22–$25 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Outside Sales Representative American FidelityOutside Sales RepresentativeMuncie, IndianaExtended Training Program – Account Representatives participate in a structured, comprehensive training program including on-the-job training within your territory, Product and Sales Schools and online training. Company Overview: Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest, private, family-owned life insurance companies in the United States.
Customer Service Representative J & B Medical Supply Co IncCustomer Service RepresentativeMishawaka, INReview/Update all demographic and personal health information in the member's account, including but not limited to the following: address - both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc. Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc).
Recurring Patient Care Representative (IN OFFICE) Aveanna Healthcare Holdings IncRecurring Patient Care Representative (IN OFFICE)Indianapolis, IN$17–$19 / hourAs an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. As a Patient Account Representative you will support the Patient Care department by ensuring recurring services are processed accurately and on time to prevent delays in patient order delivery.
Sales Representative - Bluffton, IN D.R. Horton IncSales Representative - Bluffton, ININSales'',''Sales'',''IN-Fort Wayne'',''IN-Fort Wayne'','''','''',''Home Builder'',''Home Builder'',''Full-time'',''Full-time'',''Jun 12, 2026, 3:00:00 PM'',''Jun 12, 2026, 3:00:00 PM'','''','''',''false'',''false'',''264480'',''264480'',''true'',''264480'',''false'',''Submission for the position: Sales Representative - Bluffton, IN - (Job Number: 2602757)'',''false'',''264480'',''false'',''true''. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear.
Altra: Field Service Representative (Indianapolis) VF CorporationAltra: Field Service Representative (Indianapolis)IndianaRemoteThe FSR partners closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra’s presence in the market. The Altra Field Service Representative (FSR) is a motivated self-starter responsible for executing seasonal go-to-market and service strategies across the Indiana and Kentucky states.
NewCustomer Service Representative HR Collaboration Group LLCCustomer Service RepresentativeNew Paris, INFull timeWhat We Offer: Creative, innovative, collaborative, and flexible work environmentChallenging and progressive career developmentCompetitive pay programsComprehensive Health & Wellness BenefitsRetirement Program with Excellent Employer MatchDisability ProgramsPaid Vacations and HolidaysOpen communication, recognition programs, and team-building eventsAnd much more to motivated, results-oriented individuals who want to make a real difference in their community and roleWhat You'll Do: As the Customer Service Representative, you will organize, prioritize, and handle day-to-day customer activities to deliver an exceptional customer experience, resolve routine service and technical needs, and retain and grow New Paris Tech customers. Certifications: N/AFunctional Skills: Solid technical aptitude to diagnose routine internet, Wi-Fi, telephone, computer, or networking issues using established tools; strong organization, prioritization, time-management, multi-tasking, and attention-to-detail skills; accurate cash, check, credit-card, and data-entry skills; solid problem-solving and judgment; ability to analyze information, ask effective questions, maintain confidentiality, and work effectively in a fast-paced customer-facing environment.
Key Accounts & Project Administrator Bartholomew County REMCKey Accounts & Project AdministratorColumbus, IN$67,000–$80,000This role ensures an exceptional member experience, reliable service delivery, and the successful execution of organizational projects, including company-wide, departmental, and cross-functional efforts that support strategic objectives, technology upgrades and enhancements, and process improvements. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; and risk of electrical shock.
Accounts Receivable Representative CintasAccounts Receivable RepresentativeFort Wayne, INResponsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Energy Engineering Account Manager Resource InnovationsEnergy Engineering Account ManagerFort Wayne, INEnergy Managers (i.e., account manager / sales engineers) work directly with utility client account managers and their commercial and industrial customers to promote the program, drive participation, and maximize energy savings to achieve program goals. upgrades to the facility’s lighting, HVAC, refrigeration, compressed air, process equipment systems) by providing end-use customer account management, project identification, evaluation, and management services for utilities.
Inside Sales Representative FIRE SERVICE INC.Inside Sales RepresentativeINThis position is responsible for managing order intake, coordinating modifications, ensuring accurate documentation, and facilitating seamless communication between departments. Manage intake of initial orders by ensuring all factory-required documents are accurate and complete for timely submission to vendors.
Field Service Representative EnerSysField Service RepresentativeIN$85,500–$128,200 / yearThe Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance product performance through real-world operational experience. The Field Service Representative serves as the primary technical field support resource for Rebel Power and communications products, providing on-site assistance to defense, government, and commercial customers.
Care Team Representative Sedgwick Claims Management Services, Inc.Care Team RepresentativeIndianapolis, IN$16–$17.85 / hourPRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Customer Service Representative Suburban PropaneCustomer Service RepresentativeNashville, IndianaHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Guest Service Representative HM Alpha Hotels & ResortsGuest Service RepresentativeIndianapolis, IndianaMay make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. This role supports the smooth operation of the front office and guest services department, ensuring seamless check-in/check-out experiences, accurate billing, and responsive assistance.
Route Service Sales Representative CintasRoute Service Sales RepresentativeAngola, INWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Responsibilities also include growing our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory while working professionally, safely, and complying with driving and vehicle regulations.
Insurance Account Representative KFG Insurance Agency - INInsurance Account RepresentativeGranger, INFull timeIf you’re looking for a role where trust replaces pressure, conversations replace pitches, and your work makes a genuine difference, you’ll feel at home here. ROLE DESCRIPTION: Joining KFG Insurance Agency - IN as a Insurance Account Representative means becoming an essential part of a growing and customer-focused insurance agency.
Customer Service Representative/Inside Sales Rep Steel Dynamics IncCustomer Service Representative/Inside Sales RepColumbia City, INDeliver exceptional customer service through timely and professional phone and email communication• Accurately enter and manage customer orders from entry through shipment• Assist customers with product availability, pricing, troubleshooting, and delivery inquiries• Collaborate effectively with the sales team and other departments• Handle challenging customer interactions with professionalism and composure• Understand and apply key business concepts, including freight equalization, pricing models, and internal systems• Consistently meet or exceed individual and team performance goals. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency.
Account Manager - State Farm Agent Team Member Alistair Filmore - State Farm AgentAccount Manager - State Farm Agent Team MemberIndianapolis, IN$55,000–$65,000 / yearFull timeYou will focus on providing needs-based insurance solutions to compliment individual customer needs, building referral relationships with centers of influence, working hot and warm leads, & quote inquiries. As your skills develop you can obtain sponsorship for mortgage and securities licensing to provide additional income and career development opportunity.
Digital Banking Center Representative United Fidelity BankDigital Banking Center RepresentativeEvansville, IndianaThe incumbent will be responsible for managing and effectively answering inquiries related to online account opening, reviewing online account applications, monitor account relationships, and resolving problems by researching and troubleshooting issues via telephone, internet, or written correspondence. The Digital Banking Center Representative position is a key operational role that manages customer relationships obtained through online account opening; providing friendly and efficient services to UFB Digital Banking customers.
Relief Teller CSR First Financial CorporationRelief Teller CSRBrazil, INIf you are an energetic and detail-oriented professional who enjoys assisting clients and supporting multiple banking centers, our Relief Teller/Customer Service Representative (Relief Teller/CSR) role could be the perfect fit! Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
NewCustomer Service Representative II RXOCustomer Service Representative IIIndianapolis, IndianaYou’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Member Services Representative The National Institute for Fitness and Sport (NIFS)Member Services RepresentativeIndianapolis, INSUMMARY OF POSITION: The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Customize the buying experience to best align with the unique needs, interests, and goals of each prospective member by encouraging involvement with our staff, programs, and classes.
NewStore Sales Representative - Indianapolis N, IN Sherwin-Williams CoStore Sales Representative - Indianapolis N, INKokomo, INThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
B2B Outside Sales Representative Global Payments IncB2B Outside Sales RepresentativeCarmel, IN$80,000–$120,000 / yearAs a B2B Outside Sales Representative, Payment Technology on the Genius team, you bring innovative solutions directly to business owners and create a real, measurable impact on their day-to-day operations. Deliver compelling, value-driven presentations that show how Genius improves operations, increases loyalty and fuels growth.
NewMarine Dealer Development Representative Interstate Companies, Inc.Marine Dealer Development RepresentativePortage, INThis outside sales and dealer development role is responsible for strengthening relationships with current dealers, onboarding and developing new dealers, driving parts and service revenue growth, and ensuring exceptional support for the marine products and solutions we represent. As a Marine Dealer Development Representative, you will serve as the primary liaison between Interstate Power Systems and our authorized marine dealer network, helping dealers maximize sales performance, customer satisfaction, and operational success.
Outside Sales Representative SilvercoteOutside Sales RepresentativeIndianapolis, IndianaQXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.
NewSales Representative Eaton CorporationSales RepresentativeSouth Bend, INRemote$86,000–$126,000 / yearTo achieve this, the individual will develop and execute a Regional Operating Plan (ROP) built on input from channel partners and end-users that focuses on growth from buying agent activities, channel conversions, specification influence and New Product Introduction (NPI) opportunities. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Sales Representative Performance Food Group CoSales RepresentativeTerre Haute, INJob Responsibilities: Generates new business through analyzing sales territory and individual customers; samples products with existing and potential customers; plans general sales strategy including time and territory management; plans sales approach with individual customers; and conducts effective sales presentations. Ohio, Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries.
Customer Service Representative Circle K Stores IncCustomer Service RepresentativePendleton, IN$13.50–$14 / hourAbility to pushpull with arms up to a force of 20 pounds i.e. utilizing a hand-truckAble to reach overhead for objectsAbility to bend and twist at waistAbility to communicate orallyAbility to operate a cash register andor computer keyboardAbility to stoop kneel squat bend push and pullAbility to work aloneBe exposed to occasional noiseAbility to stand andor walk for an entire shiftMay require climbing a ladder to store and retrieve materials or place and remove signsWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical activity inventory of the position includesAbility to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler andor freezer and outdoorsAbility to occasionally lift andor carry up to 30 pounds from ground to overhead i.e. assisting in stockingmaintaining inventory levelsAbility to occasionally lift andor carry up to 50 pounds from ground to waist i.e. to replenish fountain syrups.
Medical Equipment Customer Service Representative Rotech Healthcare Inc.Medical Equipment Customer Service RepresentativeCarmel, IndianaWith hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
Member Services Representative Crunch Holdings LLCMember Services RepresentativeEvansville, INOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of CRUNCH signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. This position requires strong communication skills, a customer-focused mindset, and the ability to maintain a friendly and professional atmosphere while assisting members, guests, and fellow team members.
Fuel And Lubricant Sales Representative Al Warren Oil Company Inc.Fuel And Lubricant Sales RepresentativeIndianapolis, INAbility to effectively work with customers at various levels including field operations, area supervisors, maintenance personnel and senior management. You will be a part of company designed to safely deliver fuels, lubricants, and services to a diverse and growing roster of customers.
Customer Service Representative Contact Government Services LLCCustomer Service RepresentativeIndianapolis, INFor the past seven years weve been growing our government-contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work. Here at CGS we value honesty through hard work and self-awareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
Client Relationship Representative Reserve First Merchants CorpClient Relationship Representative ReserveNew Haven, INThis full-time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations.
Part-Time Remote Admissions Credentials Representative (Office of Admissions Operations) Indiana University FoundationPart-Time Remote Admissions Credentials Representative (Office of Admissions Operations)Bloomington, INRemoteThe Office of Admissions Operations provides operational, processing, and custom systems support for undergraduate recruitment and admissions activities on the Indiana University Bloomington campus. November¿January (seasonal peak period): Work hours may vary based on departmental needs and will increase to a maximum of 40 hours per week.
Patient Service Representative Bowen Health Inc.Patient Service RepresentativeFort Wayne, INPart timeOccupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed.
Sales Development Representative CantoSales Development RepresentativeIreland, INRemoteYou'll be responsible for generating outbound pipeline - identifying the right prospects, starting meaningful conversations, and booking qualified meetings for our Account Executive team. Research and identify target accounts across the UK and Ireland, run personalised outbound sequences across email, phone, and LinkedIn, and book quality discovery calls for the AE team.
Onsite Banking Representative- Mid Shift Qualfon, Inc.Onsite Banking Representative- Mid ShiftMishawaka, INThis role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus.
Account Clerk Padmore Global ConnectionsAccount ClerkIndianapolis, IndianaIncumbent works with a wide range of persons including supervisor, other employees in organization, other agency personnel, inmates, patients, court personnel, contractors, medical personnel, insurance company representatives, educators, administrators, vendors, buyers, and the general public. Writes checks, transmits payments, audits transactions, posts and processes encumbrances and expenditures and performs transactions utilizing the correct department forms and records as needed.