RVP, Strategic Accounts Gainsight, Inc.RVP, Strategic AccountsID$200,000–$215,000 / yearIn this role, you'll play a key role in driving Gainsight's enterprise growth by leading a team of Strategic Account Executives to land major new logos, expand multi-product footprint, and build long-term platform relationships with the world's largest companies. Experience leading multi-product sales motions across a portfolio of solutions, Demonstrated ability to personally engage in and close complex, high-value enterprise deals involving multiple stakeholders, long sales cycles, and executive-level relationships.
Multi-Family National Accounts Coordinator Boise Cascade CoMulti-Family National Accounts CoordinatorBoise, IDMonitor progress on account manager key initiatives; assist in communicating account change information to branches; facilitate, coordinate, and/or handle pricing quotes from national customers; inside sales contact where a central point of contact is beneficial to customer and BMD; handle and/or direct customer inquiries to the correct branch/sales team in BMD; prepare and maintain multi-branch pricing where required or helpful to accounts; make product offerings to customers where there is an opportunity. Provides back up for multi-Family account managers; assist Multi-family account managers and division product managers in sales presentations and negotiations; may assist account managers in preparing proactive promotions for their accounts.
National Sales Training Manager, Neurology (West Region) Axsome TherapeuticsNational Sales Training Manager, Neurology (West Region)Boise, ID$140,000–$160,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members.
NewClient Account Executive - Meridian - Hybrid Paylocity Holding CorpClient Account Executive - Meridian - HybridMeridian, ID$55,000–$60,000 / yearThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
Client Account Executive PaylocityClient Account ExecutiveMeridian, IDThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
Strategic Partner Manager II Netpace, Inc.Strategic Partner Manager IIBoise, IDRemoteActing as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. · Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets.
NewRegional Sales Manager - Mid-Market Cornerstone OnDemandRegional Sales Manager - Mid-MarketBoise, IDThis role involves a mix of new business development and customer expansion, requiring strong sales execution, solution positioning, and the ability to build trusted relationships across multiple levels of an organization from C-level leaders down through HR, Talent, L&D, and functional teams. Regional Sales Manager-Mid-MarketPosition OverviewWe are seeking a driven Mid-Market / Lower Enterprise Account Executive to manage a high-opportunity territory focused on organizations up to 5,000 employees.
NewPart Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeBoise, IDAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Manager Client Services Ops- Enterprise - Meridian, ID Paylocity Holding CorpManager Client Services Ops- Enterprise - Meridian, IDMeridian, IDRemote$74,600–$115,000 / yearThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.opens in a new tab This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
NewCommercial Sales Manager AutoZone IncCommercial Sales ManagerBoise, IDAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. This role blends your passion for automotive parts with your sales expertise, empowering you to build lasting partnerships with commercial accounts and deliver exceptional service that truly WOWs.
Area Sales Manager Western States Lodging & ManagementArea Sales ManagerBoise, IDFull timeWestern States Lodging & Management is hiring an experienced Area Sales Manager to drive revenue growth and market expansion across a dynamic group of hotels in the Boise/Nampa, Idaho region. If you're a results-focused sales professional who thrives on building relationships, uncovering new business, and growing market share, this is an opportunity to make a measurable impact across a high-performing portfolio.
NewGlobal Account Representative Danaher CorpGlobal Account RepresentativeBoise, IDRemote$157,000–$170,000 / yearLeveraging Marketing (Product Management, Product Planning), SLS, Regional Sales & Commercial Operations / Customer Service to serve assigned customer(s) and identify and communicate unmet customer needs, new product development through partnering with Technology, Marketing & SLS. The Key Account Representative (GAR) is responsible in managing customer relationships regionally/geographically with a single or multiple segments/locations of Global Customer Companies (Mainly Micron BOISE & Manassas + Global foundries in Malta for now.
Sales Manager Compass IncSales ManagerBoise, IDFounded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. The Sales Manager will be primarily responsible for leading a large agent population, motivating, coaching and mentoring sales agents, as well as providing strategic and operational guidance to the Company's executive team.
Territory Sales Manager - Equipment MedworksTerritory Sales Manager - EquipmentBoise, IDThis is a true hunter role where you'll win new business, displace competitors, and build long-term partnerships with hospitals, ambulatory surgery centers (ASCs), and physician practices. Medworks is growing rapidly, and we're hiring a high-performing Territory Sales Manager to drive medical device sales (capital equipment and disposables) across the Pacific Northwest.
Senior Area General Manager (Sr. AGM), Asundexian - Northwest Bayer AGSenior Area General Manager (Sr. AGM), Asundexian - NorthwestID$202,000–$303,000 / yearExperience managing budgets, negotiating resources, and maximizing the return on investment; • Proven ability to collaborate cross-functionally with marketing, market access, medical, and patient access to ensure commercial execution; • Exceptional leadership skills with proven ability to influence teams to drive performance; • Experience in leading multi-disciplinary teams, strongly preferred. • Understand customer business needs and effectively and compliantly communicate the value proposition through proposals and presentations; • Maintain timely communications with all direct reports and matrix partners, management, and internal and external stakeholders; • Lead a health system-focused sales organization engaging IDNs, ACOs, and large health systems in CKD, heart failure, stroke prevention, and anti-coagulation management.
Sales Manager - Police/Fire - Idaho Federal Signal CorpSales Manager - Police/Fire - IdahoIDOur products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Communicates with business unit personnel concerning the business environment, how our products rate in the marketplace, price sensitivity, product mix, technology, market trends, etc., and how to resolve procedural, sales distribution, delivery and service problems.
Regional Sales Manager - Northwest Fox Factory IncRegional Sales Manager - NorthwestIDThe compensation range for this position is specific to the locations listed below and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.
NewEntry-Level Assistant Manager | Paid Management Training | Leadership Development Resilient Inc.Entry-Level Assistant Manager | Paid Management Training | Leadership DevelopmentMeridian, IDIf you're searching for entry-level management jobs , assistant manager jobs , management trainee programs , leadership development opportunities , or paid training careers , this is an excellent opportunity to start building your future. This role is designed for individuals interested in advancing into future leadership positions, including Assistant Manager, Operations Manager, Team Leader, Account Manager, and Management roles .
Territory Sales Manager (West), Golf Technology RevelystTerritory Sales Manager (West), Golf TechnologyBoise, ID$90,000–$100,000 / yearPortfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more (https://www.revelyst.com/brands.html) . . While the Territory Sales Manager does not have direct reports, they act as a key influencer and collaborator, working closely with internal teams, channel partners, and customers to achieve business goals.
NewTerritory Sales Manager - Building Products RadNetTerritory Sales Manager - Building ProductsMeridian, ID$65,000–$75,000 / yearAdditional InformationThe actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job‑related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Territory Sales Manager – Building Products#26-302Meridian, Idaho, United StatesJob DescriptionWho We AreJoin the Alside team at Associated Materials, LLC, and be AMazing with us!
Retail Cosmetics Sales Counter Manager - MAC, Boise Towne Square - Full Time Macy's IncRetail Cosmetics Sales Counter Manager - MAC, Boise Towne Square - Full TimeBoise, IDWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you''re equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
NewTravel Center Assistant Manager Pilot Travel Centers LLCTravel Center Assistant ManagerCaldwell, ID$51,000–$73,910 / yearPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Additional requirements of the Retail Assistant Manager include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results.
NewTerritory Manager, Dealer Sales The Viscusi Group IncTerritory Manager, Dealer SalesBoise, IDIn this role you will be responsible for managing and growing your dealer network identifying new business opportunities and working closely with your dealer partners to drive specifications close projects and deliver results that reflect well on both the brand and the relationships you have worked so hard to build. You will need to stay close to your accounts - present proactive and engaged - while also keeping an eye on the broader market for new opportunities emerging projects and A&D relationships that can open doors and extend your reach across the territory.
PACS Technical Support Management Manager - Full Time - Remote Experity IncPACS Technical Support Management Manager - Full Time - RemoteIDRemote$90,900–$110,000 / yearCommunicate and collaborate effectively with other functional leaders by solving business challenges together, identifying growth opportunities, and collaborating to drive efficiency and effectiveness across the organization, while focusing on support. Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused.
NewTerritory Sales Manager - Specialty (San Bernardino, CA) Sumitomo PharmaTerritory Sales Manager - Specialty (San Bernardino, CA)Boise, ID$113,600–$142,000 / yearWillingness to travel overnight as needed (~20% of the time).Education and ExperienceBachelor's degree in a related field required.5+ years of pharmaceutical sales experience with mastery of product and disease state knowledge. Job OverviewWe are currently seeking a dynamic, highly motivated, and experienced individual for the position of Territory Sales Manager – Specialty to serve as the face of Sumitomo Pharma America (SMPA) to our customers.
Regional Sales Manager - Western Region Pro Mach IncRegional Sales Manager - Western RegionIDCollaborate with project managers, engineering, sales & marketing staffs and service support personnel, to ensure customers are aware of our product line solutions, and PE/Axon personnel clearly understand each customer's expectations. Provide the customer with product line technical and commercial information necessary to obtain a purchase order, including but not limited to preparing proposals, making proposal presentations, and negotiating final purchase agreement price and terms.
Sales Account Specialist (PRO) Mars IncSales Account Specialist (PRO)Boise, IDRemoteDevelop and maintain strong customer relationships with key individuals within PRO customers and continue to identify new potential customers and set strategies to align customers to recommend Mars products as their primary diet for their clients. They are responsible for the day-to-day management of key partners and existing partners and will recruit partners/new customers into Royal Canin and Eukanuba programs.
Global Business Manager US INS GlobalGlobal Business Manager USHuston, HustonWe help our clients to bypass the operational complexities in emerging markets by simplifying human resource management and by offering an alternative business framework which minimizes risks. Promote the companyâs products/services (PEO, Recruitment, HR Consulting, Company Registration, etc.) addressing or predicting current or prospective clientsâ needs.
Customer Accounts Advisor The Aaron's Co IncCustomer Accounts AdvisorNampa, ID$13.75–$14.50 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
Regional Sales Manager - Northwest Pro Mach IncRegional Sales Manager - NorthwestBoise, IDRemote$80,000–$100,000 / yearBartelt Packaging provides best-in-class solutions for pouching, cartoning, shrink wrapping, case packing, and tray packing systems for the food and confectionery, beverage, home, and personal care, pharmaceutical, chemical, and tobacco markets. ProMach' s Bartelt Packaging and Matrix Packaging Machinery have combined forces as a sales team and are seeking an experienced Regional Sales Manager to hit the ground running in an important territory with significant growth potential.
NewBusiness Development Manager - Water Heater PACE SupplyBusiness Development Manager - Water HeaterNampa, IdahoRemoteFull timeIn partnership with Account Managers, the BDM will identify and qualify new customers, uncover opportunities with plumbing and mechanical contractors, and effectively communicate the value of our water heater solutions to drive sales and expand market presence in the region. This is an in-market remote position based in Nampa, Idaho, with a primary focus on driving growth and market share for our Water Heater product line (tank, tankless, electric, gas, and hybrid models).
Natural Gas Power Permitting Project Manager (Seller/Doer, Hybrid) Tetra Tech IncNatural Gas Power Permitting Project Manager (Seller/Doer, Hybrid)ID$130,000–$200,000 / yearThis strategic candidate will be responsible for developing and nurturing client relationships, responding to client opportunities, developing relationships and working with multiple Tetra Tech environmental and engineering resources to support the project execution on all project activities across a variety of project types and services. Serve as Senior Project Manager or Technical Advisor where you will manage technical projects, engage with clients to identify new work opportunities, prepare proposals, and cost estimates, establish, and formulate technical approaches, and direct project teams.
Contracts Manager defi SOLUTIONSContracts ManagerBoise, IDYou develop and maintain all forms of contracts and legal documentation, providing sound direction to contract specialists on effective document review, issue-spotting, and problem-solving. Acting as legal liaison you provide counsel to contract professionals, sales and account executives, product teams, implementation teams, and technology leaders on legal matters.
District Manager To Travel Management Consultant DeWolff Boberg & AssociatesDistrict Manager To Travel Management ConsultantBoise, IDAs a Management Consultant, you will work hands-on with frontline leaders and employees to implement sustainable operational improvements by: Executing client goals, objectives, and operational processes through frontline coaching and support. Management Consultants have access to both a three-tier Consultant Career Track and a Project Manager Career Track, including the opportunity to advance directly from Senior Consultant to Project Manager.
Account Executive - Inside Sales United Site ServicesAccount Executive - Inside SalesMERIDIAN, IdahoFull timeThe Inside Sales Account Executive is responsible for owning, retaining, and growing a defined $2M+ book of business while proactively developing new accounts within target markets. United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success.
Healthcare Business Development Manager Stride, Inc.Healthcare Business Development ManagerBoise, IdahoThe Enterprise Healthcare Partnerships Manager will oversee the entire business development process, from prospecting and pipeline expansion to negotiating deals and closing agreements, with the aim of securing new enterprise partnerships, increasing MedCerts' presence in various healthcare delivery models, and driving measurable revenue growth. The Enterprise Healthcare Partnerships Manager is responsible for generating new business and expanding MedCerts' partnerships across the healthcare spectrum, including health systems, hospitals, ambulatory networks, and post-acute providers.
Dillon Product Manager Illinois Tool Works IncDillon Product ManagerID$80,800–$121,200 / yearJob Description: Objective of role: The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges, and tension meters. Articulate Dillons value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral.
Sr. Client Portfolio Manager The Washington Trust BankSr. Client Portfolio ManagerBoise, ID$188,253–$282,471 / yearUnder the supervision of the Director of Investments, works as a partner with the WMAS Investments Team and the WMAS Relationship Managers (RMs) by handling all investment aspects and client investment inquiries on assigned accounts. Excellent interpersonal skills; ability to collaborate with and work effectively with diverse groups of people, managing conflict, negotiating for results and developing working relationships with potential and current clients.
Project Manager - Data Center Compunet, Inc.Project Manager - Data CenterMeridian, IDUsing principles of matrix management, this role will handle planning and logistics for the Data Center Practice's active projects - from set-up to closeout - and work with varying subgroups of Architects and Engineers within the team to lead work sessions, develop deliverables, complete technical configurations, and deliver strategic outcomes for CompuNet clients. A successful Project Manager will be able to: Demonstrate strong organizational skills by effectively planning, coordinating, and managing multiple technical projects across multiple client environments, while working within potential resource constraints and addressing competing priorities.
Marketing Operations Manager Clearwater AnalyticsMarketing Operations ManagerBoise, District of Columbia$102,000–$144,000 / yearPartnering closely with Sales, RevOps, and Marketing leadership, you will design scalable processes that ensure every lead is captured, scored, routed, and actioned — while continuously improving conversion rates and pipeline contribution. Own and manage the end-to-end marketing tech stack, including CRM (Salesforce), Marketing Automation Platform (Marketo), ABM, attribution, analytics, and enrichment tools.
Director of Account Management Better Business Bureaus, Inc.Director of Account ManagementBoise, ID$115,000–$140,000 / yearIf you're energized by building intelligence-driven retention engines, designing customer journeys that drive real outcomes, developing managers into stronger leaders, and using AI and automation to scale impact without losing human touch, we'd love to meet you. Change leadership experience: a track record of transforming reactive teams into proactive, data-driven ones, and of positioning new tools as capability multipliers rather than job threats.
NewRare Cardiac Access Care Manager Northwest Pfizer IncRare Cardiac Access Care Manager NorthwestID$139,100–$231,900 / yearThis role combines high-touch patient engagement with advanced subject matter expertise in reimbursement, payer policy, and coverage strategy, acting as a trusted partner to healthcare providers and internal stakeholders. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Regional Sales Manager HP Hood LLCRegional Sales ManagerID$157,000–$175,000 / yearPromotional Activities: Collaborate with the Trade Marketing and Marketing teams to develop and execute the annual Trade Plans and Account Specific Marketing campaigns and initiatives that will drive regional sales. The ideal candidate will oversee a team of sales representatives, manage key customer accounts, develop strategies for increasing sales volume, and maintain strong relationships with retailers, distributors, and partners.
MRO Sales Manager - Jet Western AircraftMRO Sales Manager - JetBoise, IdahoIn addition, the MRO Sales Manager will develop a sales plan targeting new customers or upselling to current customers, and source to identify new prospects via Jetnet, Salesforce.com and leads through other avenues. Collaborate with Avionics & Interior Sales to identify and act upon cross-selling opportunities and ensure coordinated communication with Western Aircraft customers.
NewRegional Sales Director Strategic Accounts (North TOLA) RubrikRegional Sales Director Strategic Accounts (North TOLA)Boise, IDCandidates should have 1-5 years of sales management experience, a proven track record in sales-driven organizations, and familiarity with Value Selling Methodologies. Rubrik is looking for a Regional Sales Director in Boise, Idaho, responsible for ownership of sales to strategic accounts.
NewOperations Manager - Millwork Builders FirstSource IncOperations Manager - MillworkCaldwell, IDFosters cross department interaction/communications with Production Manager, Sales Manager, Controller and other key team members on processes that affect these groups such as buying stock for the mill, shipping products the mill produces, providing documents for accounts receivables and payables, special orders for sales, scheduling of millwork, truss and material deliveries, etc. Bachelor's degree from 4-year college or university, and 4 years of directly related experience in the lumber or building materials industry with multiple assignments in all phases of the business; or equivalent combination of education and experience.
NewNational Accounts Growth Leader Sealed Air CorporationNational Accounts Growth LeaderBoise, IDSealed Air in Boise, Idaho is seeking a National Accounts Manager to lead sales to large, complex organizations, access senior decision makers, and develop winning value propositions for our Protective Packaging portfolio. You will own growth, retention and new account development across multi-location clients, manage senior stakeholder engagements, and collaborate across teams to drive revenue and contract wins.#J-18808-Ljbffr.
District Sales Manager Herc Rentals IncDistrict Sales ManagerBoise, ID$95,000–$130,000 / yearThe District Sales Manager is primarily responsible for driving sales activities within assigned territory by managing sales team, performing sales forecasts, ensuring sales revenue and profit growth, reviewing market analyses and monitoring pricing objectives. Please be advised that the actual salary offered for any position is subject to the companys sole discretion and may be influenced by various factors, including but not limited to the candidates qualifications, experience, location, and overall fit for the role.
NewTerritory Sales Manager ColoplastTerritory Sales ManagerBoise, ID$140,000–$160,000 / yearRequired Knowledge, Skills and AbilitiesStrong Interpersonal and relationship building skillsHigh attention for detail and follow throughExceptional listening skillsProficient in Microsoft Office applications including Word, Excel and PowerPointDemonstrate effective time and territory management skills, administrative capabilities and effective written and oral communication capabilitiesPersonifies Coloplast Mission and ValuesAt Coloplast, we believe in recognizing and rewarding the contributions of our employees. Willingness and ability to travel, including overnight -- 25% - 50%Must possess a valid driver's license as driving will be required for this positionEmployees in this role are expected to meet healthcare customers in person at their facilities or healthcare systems; therefore, this will require completion of credentialing requirements that meet the access requirements of each healthcare facility or systemEmployees must possess a valid driver's license, as driving will be required for this position.
Retail Sales Manager - Hunting BPS Direct LLCRetail Sales Manager - HuntingBoise, IDStaffs the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.