Service Delivery Manager

Job Description

Service Delivery Manager

Chennai, Tamil Nadu

Job Summary

ROLE PURPOSE

Own end-to-end delivery of modernization waves, translating demand into executable plans and ensuring scope, schedule, quality, acceptance and reporting commitments are met.

QUALIFICATIONS & LEVEL

• Bachelor's degree in Computer Science, IT, Electronics or a related discipline, or equivalent demonstrable experience; relevant cloud, Agile, mobile, security or platform certifications are advantageous.
• Senior/lead profile: owns complex outcomes, mentors team members and influences architecture, quality and stakeholder decisions.
• Strong written and spoken English, collaborative delivery behavior and disciplined handling of customer code, credentials and data.

Key Responsibilities

KEY RESPONSIBILITIES

• Build and maintain wave plans, milestones, staffing, dependencies and delivery forecasts from accepted demand.
• Coordinate Intake-Deliver-Deploy execution, gate schedules, artefact delivery, UAT, device sign-off and Hypercare.
• Run weekly delivery reviews and daily escalation paths; manage risks, issues, defects, decisions and change requests.
• Track scope, capacity, schedule, quality and acceptance against the SOW and agreed complexity tiers.
• Produce customer dashboards, status reports, KPI evidence and milestone-acceptance packs.
• Maintain senior stakeholder communication and drive corrective actions, lessons learned and customer satisfaction.

KEY DELIVERABLES / SUCCESS MEASURES

• Migration velocity 90%; planning effectiveness 90%; accepted milestones; transparent dashboards; controlled risks and changes; customer satisfaction 8/10; stable Hypercare.

KEY INTERFACES

• Hand Held project/program owners, End Customer leads, Program Manager, Product Manager, Architect, Technical Leads, Scrum Master, QA and Factory Operations.

Skill Requirements

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.