Patient Experience Administrative Coordinator Denver, CO 80204

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. This role is responsible for receiving, documenting, and triaging patient concerns, complaints, grievances, compliments, and inquiries while ensuring cases are accurately recorded and routed for appropriate follow-up.

Pride Health is hiring a Patient Experience Administrative Coordinator to support our client's healthcare facility in Denver, CO 80204. 
 
Job Details: 
Schedule: 8:00 AM–4:30 PM
Location: Denver, CO 80204
Job Type: Full -Time W2 Contract
Contract Length: 4+ Months 
Pay Range: $19.69 to $20.96/hour*

Job Summary:
The Patient Advocate Coordinator serves as the first point of contact for patients, families, visitors, and staff seeking assistance from the Patient Advocate Department. This role is responsible for receiving, documenting, and triaging patient concerns, complaints, grievances, compliments, and inquiries while ensuring cases are accurately recorded and routed for appropriate follow-up.

Key Responsibilities:

• Serve as the primary contact for patient advocacy inquiries through phone, email, online submissions, and in-person interactions.
• Receive and document patient concerns, complaints, grievances, compliments, and inquiries accurately and professionally.
• Gather relevant information and enter case details into the patient advocacy/complaint management system.
• Triage and route cases to the appropriate Patient Advocate or department for follow-up.
• Provide patients and families with information regarding patient rights, resources, and available services.
• Escalate urgent patient safety, compliance, or service concerns as required.
• Maintain confidentiality and follow HIPAA and organizational policies.
• Collaborate with clinical and non-clinical departments to support timely resolution of concerns.
• Provide professional, compassionate customer service and maintain accurate case documentation.

Required Qualifications:
Education: High School Diploma/GED
Experience: 2+ years required

Interested? Apply Today! 

#PHCNonClinicalZipFor workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.