Operations Administrative & Scheduling Coordinator

This position plays a key role in coordinating technician schedules, preparing materials, maintaining accurate records, and ensuring smooth communication between customers, office staff, and field technicians. We are seeking a motivated and reliable Operations Administrative & Scheduling Coordinator to support our office and daily field operations.

Benefits:

• Retirement
• Bonus based on performance
• Paid time off

Position Overview
We are seeking a motivated and reliable Operations Administrative & Scheduling Coordinator to support our office and daily field operations. This role is ideal for someone who is organized, enjoys working in a fast-paced environment, and has strong communication skills. Training will be provided.


This position plays a key role in coordinating technician schedules, preparing materials, maintaining accurate records, and ensuring smooth communication between customers, office staff, and field technicians.



Key Responsibilities


Office Administration


      · Perform general administrative duties including data entry, filing, and document management.


      · Provide general support to operations and office teams


      · Troubleshoot customer issues and manage service requests through the ticketing system to ensure timely resolution.


Scheduling & Operations


      · Assist scheduler with daily technician jobs and coordinate appointments.


      · Assign work orders and tasks to field technicians based on project needs.


      · Maintain and update technician schedules as priorities change.


      · Communicate schedule updates with office staff and field personnel.


      · Log and maintain accurate material lists for upcoming and completed projects.


      · Track inventory requests and ensure technicians have the necessary materials before each job.


      · Assist with onboarding new employees by preparing hiring paperwork and maintaining personnel files.


      · Process and organize payroll-related documentation for accuracy and timely submission.


      · Provide clear and professional communication with customers regarding pending jobs, scheduling updates, and project status.


      · Follow up with customers to confirm appointments and provide schedule changes when necessary.


      · Support the Operations team with special projects and additional duties as assigned.


Qualifications


      · High school diploma or equivalent required.


      · Bilingual is a plus.


      · Previous administrative, scheduling, dispatching, customer service, or office experience is preferred.


      · Strong organizational and time management skills.


     · Excellent verbal and written communication skills.


     · Basic computer skills (Microsoft Office, Outlook, Excel, data entry, and file management).


     · Ability to multitask and prioritize in a fast-paced environment.


     · Reliable transportation and punctuality required.


     · Ability to lift up to 50 lbs.