Office Assistant 2 (NY HELPS)

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Review Vacancy

Date Posted 07/09/26

Applications Due07/24/26

Vacancy ID219544

• Basics
• Schedule
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• Job Specifics
• How to Apply

NY HELPYes

AgencyTaxation & Finance, State

TitleOffice Assistant 2 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address W A Harriman State Campus

City Albany

StateNY

Zip Code12227

Duties Description Within Child Support, the incumbent must be able to perform the following essential functions:

• Assist in the assignment, scheduling, and monitoring of work for clerical staff;
• Train, supervise, and evaluate a team of Office Assistant 1s and/or Tax Information Aides (TIAs);
• Create performance standards and evaluations for subordinates;
• Administer counseling or disciplinary action, if required, for subordinates;
• Manipulate an alphanumeric keyboard to use a variety of software, word processing, spreadsheet, and database applications to enter information, make inquiries and changes;
• Navigate various PC applications to access and interpret information, update records, prepare reports and forms, research and enter data pertaining to taxpayer records;
• Communicate effectively, both verbally and in writing, to handle inquiries and provide information to the public and Department personnel;
• Type, proofread and edit from handwritten and printed material, memoranda, correspondence and reports and will need accurate spelling, grammar and punctuation usage;
• Create, organize and maintain office files;
• Prepare and type various department forms to complete print and mail request transactions Receive, open, and distribute incoming mail;
• Review correspondence and other documents for completeness and content;
• Respond to inquiries in a timely and professional manner;
• Operate office equipment such as printers, photocopiers, and fax machines;
• Collaborate constructively with other staff to identify problem areas and resolve issues;
• Perform other related office support duties;
• Perform tasks accurately within the prescribed timeframes;
• Complete mandatory employee and/or supervisory training;
• Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; and
• Adhere to the Departments time and attendance rules and regulations.

Minimum Qualifications Candidates must be current NYS employees eligible for a 70.1 transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

If eligible via 55 b/c please provide a copy of your active letter of eligibility with your response.

OR

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Current NYS employees with one year or more of qualifying permanent service as an Office assistant, clerical or keyboarding title allocated to Grade 6 or higher.

Qualifying titles are available at: https://www.cs.ny.gov/examannouncements/38687titles.cfm

OR

One year of clerical experience.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.

Name Lori Dean

Telephone (518) 457-2365

Fax

Email Address External.Application@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingTelecommuting options to be discussed during the interview.

Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application, you will attach your cover letter & resume.

https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Current and former NYS employees may be contacted for your Social Security Number for verification purposes

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