ROLES & RESPONSIBILITIES: 

• Lead, train, supervise, and support office service associates to ensure smooth and efficient daily office operations. 

• Assign responsibilities and manage team workloads to ensure tasks are completed accurately and on schedule. 

• Conduct performance evaluations, provide coaching and feedback, and recognize employee achievements to support professional development. 

• Foster a collaborative, positive, and service-oriented team culture that promotes accountability and continuous improvement. 

• Supervise hospitality operations, including front desk support, guest services, concierge functions, and workplace experience initiatives. 

• Conduct regular team meetings and training sessions to communicate operational updates, performance expectations, and service standards. 

• Maintain a clean, organized, professional, and welcoming office environment for employees, clients, and visitors. 

• Monitor and manage office supplies, pantry inventory, stationery, and workplace resources to support uninterrupted operations. 

• Coordinate with janitorial staff, maintenance teams, and external vendors to ensure facility cleanliness, maintenance, and service quality standards are maintained. 

• Implement and maintain effective organizational systems, including document management, filing systems, and office storage procedures. 

• Provide exceptional customer service by responding promptly and professionally to employee and client inquiries, requests, and concerns. 

• Serve as the primary point of contact for office-related operational issues, resolving concerns efficiently and professionally. 

• Identify opportunities to improve office services, workplace experience, and operational processes through feedback and continuous improvement initiatives. 

• Manage relationships with external vendors and service providers, including contract coordination, service delivery oversight, and performance evaluations. 

• Assist in planning and coordinating office meetings, events, conferences, and workplace activities, including room setup, catering, and audiovisual support. 

• Prepare meeting rooms and event materials to ensure successful execution of internal and client-facing events. 

• Oversee guest check-in and hospitality support processes to ensure a seamless and welcoming visitor experience. 

• Coordinate with facilities, housekeeping, maintenance, and support teams to ensure operational excellence and workplace readiness. 

• Build positive relationships with employees, guests, and clients while delivering a high level of personalized service and support. 

• Address guest inquiries, concerns, and special requests promptly and professionally to ensure satisfaction and positive experiences. 

• Monitor workplace and guest feedback to identify improvement opportunities and implement corrective actions as needed. 

• Participate in ongoing training and development programs, including utilization of company learning platforms and operational training resources. 

• Champion the core values and service standards of Opensity Solutions while maintaining professionalism and confidentiality at all times. 

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong leadership and team supervision skills with the ability to motivate and develop employees. 

• Excellent customer service and interpersonal communication skills with a client-first mindset. 

• Strong organizational and multitasking abilities in fast-paced and changing work environments. 

• Ability to prioritize tasks, manage deadlines, and adapt effectively to shifting operational needs. 

• Demonstrated problem-solving and decision-making capabilities within the scope of the role. 

• Strong attention to detail and commitment to operational excellence and workplace presentation. 

• Ability to maintain confidentiality and professionalism when handling sensitive client or company information. 

• Experience coordinating office operations, hospitality services, workplace events, and vendor relationships.

• Proficiency in Microsoft Office applications and office technology systems. 

• Ability to work collaboratively across departments and build positive working relationships with clients, vendors, and employees. 

• Positive, professional, and service-oriented demeanor with strong verbal and written communication skills. 

QUALIFICATIONS: 

Education: 

High school diploma or equivalent required; associate or bachelor’s degree preferred. 

Experience: 

Minimum of 2–3 years of experience in office services, hospitality, workplace operations, facilities coordination, or customer service leadership roles. Previous experience supervising teams preferred. 

Technical Skills: 

Proficiency in Microsoft Office Suite, workplace technology systems, and operational support tools. Ability to manage office resources, reporting, scheduling, and communication platforms effectively.