Kitchen Manager

Purpose: The Kitchen Manager responsibilities are, to prepare purchase, display and promote juices, growlers, sandwiches, deli meats and cheeses, sides and salad bar and to supervise staff to assist with meeting objectives for sales, margin, inventory turns, labor and customer service.

DUTIES AND RESPONSIBILITIES

• The Deli/ Juice Bar Supervisor exhibits excellent service for customers and staff and ensures that all department staff is customer focused and provides excellent service
• Knows store layout and is aware of products in other departments
• Oversees the production, counter, wrapping and packaging responsibilities
• The major challenges to this position are to remain abreast of changing owner/customer needs, effective selling techniques, providing the atmosphere in which the product is presented and to supply high quality product that are well merchandised at all times
• Receive orders, or ensure proper receiving by department staff, in accordance with established procedures.
• Review invoices for accuracy, break into inventory categories.
• Establish standards for juicing bar/ deli to meet quality, pricing, margin control, and customer service goals.
• Establish and oversee adherence to health and safety standards and practices for department meat cutting and handling.
• Plan attractive prepared food, salad bar and displays, using color and texture to enhance.
• See that displays are replenished, rotated, checked for quality.
• Assist customers with product questions and special orders. Offer samples and suggestions for purchase and preparation in a friendly, courteous manner.
• Ensure accurate product labeling and clear, attractive signs.
• Get credit from suppliers where applicable for returned or low-quality product. Ensure department waste items are properly disposed of.
• Maintain displays, cooler, freezer and prep & storage areas in clean, orderly condition, meeting health department standards.
• Maintain department equipment in working order. Advise Food Service Manager or Store Director of equipment repair or replacement needs.
• Ensure on-the-job training, assist with performance evaluations and take disciplinary action as needed following established policies.
• Ensure department staff are informed of store wide meetings and policy changes.
• Perform weekly and monthly inventories.
• Cover employee shifts as necessary (vacations, resignations, etc.) They will need to be flexible in their schedules to allow last minute changes.
• Work with hot bar and bakery supervisors to supervise other areas of food servise whenever needed.
• Familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
• Must have basic knowledge of math, weights, and measures.
• Advanced knowledge of products and ability to reference customer questions.
• Ensure accurate, up-to-date prices of produce products in POS system and shelf tags through coordination with Food Service Manager.

EXPERIENCE

• Minimum 3-5 years experience in Prepared Food and/or Juice department or equivalent experience.
• Minimum of three (3) year experience supervising teams.
• Experience coaching and developing team members preferred
• Ability to communicate effectively, both written and verbal.
• Proven ability to lead through influencing required.

OTHER RESPONSIBILITIES

• Attend Food Service Team meetings and storewide meetings.
• Perform other tasks assigned by Food Service Manager.
• Assist customers in all departments, in prompt friendly courteous manner, referring them to other staff when necessary.
• Answer & route phone calls.

ESSENTIAL FUNCTIONS

• The potential for prolonged standing, walking, squatting and/or bending and ability to lift heavy boxes up to 75 lbs.
• Occasional high stress when dealing with systems/customers/staff, working a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays.

KEY COMPETENCIES

• Transformational Leader
• Owner, thinks like its "their company", loves this lifestyle
• Leads Change through process, communication and most importantly by example
• Attracts great people, spots the best easily, people want to work for them
• Develops the bench
• Raises the bar on performance and celebrates the wins
• Always learning, loves getting smart on a topic, intellectually curious
• Proven technical/functional leader, can crack the code quickly
• Strategic Visionary, obsessed with trend, detail and what it "could be"
• Fast answer, right answer
• Prioritizes to win, knows the "need" to dos vs the "nice" to dos

Why we do what we do

• Love the Lifestyle
• We are consumed with our products: the taste, the benefits to ourselves and community
• We choose to work at The Turnip Truck because it is part of our lifestyle, not just a job
• We apply what we learn about our products each day to ourselves as well as our customers

Learn & Teach

• As associates we learn new things about our products and we teach our customers not only "what" we sell but "why" we sell it
• Our favorite thing to say is, "Did you know that..?
• We commit to learning new things every day to make ourselves and our customers better at making healthy choices for themselves and their families

DISCLAIMER:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.