IT Desktop Support

The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment.

Our client, a Business Manufacturing And Supply company, is looking for a IT Desktop Support for their Phoenix, AZ/ Tolleson, AZ location.
 
Responsibilities:

• The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

 
Requirements:

• Associate’s Degree in IT or relevant field.
• 1+ year hardware support experience
• 1+ year in person, customer facing IT support
• Strong troubleshooting and communication skills
• Preferred Experience:
• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets
• Preferred Certifications
• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+
• Physical Requirements
• Ability to lift and move equipment up to 40 pounds
• Performance Expectations
• Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow-ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills
• Provide timely and effective resolution/fulfillment of requests

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities