Desktop Technician

The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities: Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment.

Duration: 06 months with possible extension
 
Job Description:
The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.

Key Responsibilities:

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

Experience:

• 1+ year hardware support experience **
• 1+ year in person, customer facing IT support **
• Strong troubleshooting and communication skills

 
Desired Experience/Skills:

• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets

 
Preferred Certifications:

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

 
Education:

• Associate’s Degree in IT or relevant field

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

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