IT Support Technician (Contract) Vaco LLC
Phoenix, AZ6 days ago
- $25–$35 Per Hour
Highlights
The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities: Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$20.68 Per Hour |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2002 |
| Website | http://www.talentburst.com/ |
Description
Job Title: IT Desktop Support
Location: Tolleson, AZ 85353 (Fully Onsite)
Duration: 6+ Months
Schedule: Full-time, M-F, 8:00 am - 5:00 pm.
Overtime and on call as needed.
Interview Process: One Round - Onsite Panel Interview
Description:
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
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Location: Tolleson, AZ 85353 (Fully Onsite)
Duration: 6+ Months
Schedule: Full-time, M-F, 8:00 am - 5:00 pm.
Overtime and on call as needed.
Interview Process: One Round - Onsite Panel Interview
Description:
- The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site.
- This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment.
- The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
- Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Perform Active Directory administration tasks
- Support Windows 11 and Microsoft 365 environments
- Provide limited support for corporate mobile devices
- Troubleshoot Cisco VPN and Citrix issues
- Provide remote support using tools such as LogMeIn
- Perform device imaging and deployment (USB/PXE)
- Maintain asset inventory and documentation
- Support printer and IP telephony systems
- Coordinate hardware ordering and deployment
- Manage and update tickets in ServiceNow
- Assist with IT projects and Smart Hands support
- Associate's Degree in IT or relevant field.
- 1+ year hardware support experience
- 1+ year inperson, customerfacing IT support
- Strong troubleshooting and communication skills
- Manage incoming requests through ticketing system among team
- Experience using ServiceNow to manage assigned tickets
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Cloud+
- CompTIA Mobility+
- Ability to lift and move equipment up to 40 pounds
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
- Deliver excellent customer service
- Adhere to all service management principles, processes, and guidelines
- Interact professionally with customers, peers, managers, and SMEs
- Take ownership of follow-ups and communicate progress consistently
- Demonstrate strong communication, technical knowledge, organization, and multitasking skills.
- Provide timely and effective resolution/fulfillment of requests
#TB_PH
#ZR
About Company
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!
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