Technical Support Specialist

Job Title: IT Service Desk Analyst (1st Line Support)

Location: Chandler, AZ
Work Arrangement: Onsite 
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled)

About the Role

We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You’ll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service.

Key Responsibilities

• Provide first-line support for internal employees via phone and chat channels.
• Troubleshoot basic MS applications and proprietary systems.
• Handle up to 2 simultaneous chat support requests, ensuring high-quality service.
• Log, categorize, and document tickets accurately for escalation when necessary.
• Collaborate with regional and global partners to resolve issues effectively.
• Consistently meet service desk performance targets and client care metrics.
• Participate in training and leverage peer/SME support to expand technical knowledge.

What We’re Looking For

• 1–3 years of experience in IT Service Desk, Help Desk, or similar support role.
• Excellent client care and customer service skills with strong written/verbal communication.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• Proven ability to multitask, managing multiple chats/calls simultaneously.
• Experience with:
  • Hardware: Windows 10/11
  • Software: MS Office Suite, Office 365, SharePoint, Skype
  • Network Tools: Citrix, VPN, Cisco AnyConnect
  • ITSM tools: Remedy (preferred, not required)

Compensation

• Hourly Rate: $20 - 22 per hour
  This reflects base compensation and may vary based on candidate qualifications.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.