Front Desk Receptionist / Clerical Assistant

Position: Front Desk Receptionist / Clerical Assistant
Location: New York, NY 10016
Duration: 11/02/2026 – 12/26/2026
Schedule: 35 hours/week, 5 days/week, 7 hours/day, Monday–Friday, no weekends or holidays
Shift: Position 1: 7:00 AM–3:00 PM; Position 2: 8:00 AM–4:00 PM
Pay Rate: $21-$24/hr.

Requirements

Required Experience

• 2+ years of clerical, administrative, customer service, healthcare registration, medical office, or related experience

• Experience in an outpatient clinic, hospital, ambulatory care, physician practice, or patient access environment

• Patient registration and check-in

• Accurate data entry and attention to detail

• Ability to prioritize and manage multiple tasks effectively

Required Education

• High School Diploma or equivalent education and experience

Required Skills

• Patient registration and check-in, data entry, customer service, professional telephone skills

• Excellent verbal, written, and data skills

• Microsoft Word, Excel, and Outlook

• Electronic Health Record (e.g., Epic)

• Patient access, scheduling, or revenue cycle systems

• Patient demographic and insurance verification

• Electronic kiosk check-in and basic troubleshooting

• Patient flow coordination, patient confidentiality, and HIPAA compliance

• Filing, indexing, typing, and preparing correspondence

• Ability to manage high patient volume and competing priorities

Preferred Skills

• Bilingual Spanish

Responsibilities

• Greet and assist patients in a professional and courteous manner.

• Register patients and verify demographic, insurance, and other required information.

• Perform eVerify/insurance verification and update patient information as needed.

• Assist patients with electronic kiosk check-in and troubleshoot basic issues or escalate when necessary.

• Review and assist patients with completing required consent forms and documentation.

• Answer patient questions and provide directions regarding the Vaccine Hub process.

• Direct patients to the appropriate waiting or vaccination area.

• Coordinate patient flow between registration, vaccination, and other designated areas.

• Maintain accurate and timely documentation in Epic and registration systems.

• Verify required information is complete before directing patients to the next step.

• Identify registration issues or discrepancies and refer them to the appropriate supervisor or registration staff.

• Communicate with clinical and nursing staff regarding patient arrival and readiness for vaccination.

• Provide clerical support for daily Vaccine Hub operations.

• Provide backup/cross-coverage for other clinic front-desk operations as assigned.

• Maintain patient confidentiality and follow HIPAA, organizational, and departmental policies.

• Demonstrate ICARE values, including kindness, in interactions with patients, families, visitors, and staff.

• Perform other clerical and administrative duties as assigned.