Customer Manager

Acosta

Grand Rapids, MI

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JOB DETAILS

SKILLS

Brokerage, Budgeting, Business Plan, Business Support, Communication Skills, Competitive Analysis/Strategy, Consumer Packaged Goods, Continuous Improvement, Cost Control, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer/Client Research, Expense Management, Finance, Inside Sales, Internet Application, Leadership, Lift/Move 20 Pounds, Lift/Move 50 Pounds, Marketing, Meet Sales Quota, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Partner Sales, Physical Demands, Presentation/Verbal Skills, Pricing, Product/Service Launch, Project/Program Management, Resource Utilization, Retail, Retail Sales, Revenue Growth, Sales, Sales Administration, Sales Management, Sales Presentation, Sales Strategy, Sales Support, Strategic Accounts, Strategic Planning, Time Management, Vertical/Industry Marketing, Willing to Travel

LOCATION

Grand Rapids, MI

POSTED

Today

Job Description

Are you a results-driven professional with a passion for sales and strategic growth? We're looking for a Customer Manager to lead and manage our principals' business within designated customer accounts. In this role, you'll drive sales performance, strengthen client relationships, and execute strategic plans that deliver measurable results.

Responsibilities

Here's what you'll be doing:

Achieve Sales Objectives: Deliver volume and sales fundamentals-including merchandising, assortment, pricing, and shelving-while optimizing cost efficiency.
Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization.
Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
Information Sharing: Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
Team Contribution: Share insights and collaborate with peers to build organizational capability and drive collective success.
Technology Utilization: Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
Continuous Improvement: Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
Special Projects: Support the team by completing assigned projects that contribute to overall business success.

Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field-or equivalent professional experience.

Experience: Minimum of 6 months in retail (CPG industry), marketing, space management, or resets. Experience in sales administration or finance is a plus.

Technical Proficiency: Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications. Excellent presentation and communication skills required.

Project Management: Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills.

Physical Requirements

Visual acuity and color perception
Ability to lift up to 50 lbs. and carry up to 20 lbs.
Ability to push/pull materials
Active listening and verbal communication
Willingness and ability to travel as needed

Why Join Us?

Be part of a team that values strategic thinking, proactive communication, and a commitment to excellence. As a Customer Manager, you'll play a pivotal role in driving growth and delivering value to our clients and partners.

Apply today to make a significant impact as a Customer Manager!

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Customer Manager

Acosta

Grand Rapids, MI

About the Company

Acosta

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