Benefits:- 401(k)
- Health insurance
- Paid time off
- Dental insurance
- Training & development
- Vision insurance
Walsh Engineering & Surveying, Inc. | El Cajon, CA | Full time, on site | Monday to Friday, 8:00 am to 5:00 pm
Pay: $26 to $30 per hour, depending on experience
About Walsh
Walsh Engineering & Surveying, Inc. is a civil engineering and land surveying firm serving homeowners, builders, developers and public agencies across San Diego County. Our team has been together for years, and we are investing in better systems and a stronger front office. Most of our clients start with a phone call, which makes this one of the most important roles in the company.
About the Role
We are looking for a friendly, organized Client Intake Coordinator to be the first point of contact for new and returning clients. About half of your time will be spent on the phones and managing new inquiries. The rest is administrative support for our engineering and survey teams and our leadership. This is a great fit for someone who enjoys talking with people, takes pride in accuracy and likes finding better ways to get things done.
Responsibilities
• Answer incoming calls and respond to client inquiries with a professional, helpful tone
• Gather project details from prospective clients, record them in our tracking system and route them to the right project manager
• Return missed calls and voicemails promptly and follow up with clients on pending proposals
• Maintain accurate inquiry and proposal records and help prepare weekly reports
• Support engineers and surveyors with research, records requests and agency submittals
• Provide administrative support to our leadership team, including scheduling, correspondence and meeting preparation
• Assist our Operations Manager with general office needs
• Keep electronic and paper project files organized
• Document procedures and look for ways to improve efficiency, including with AI tools
Qualifications
Required
• 2+ years of administrative, customer service or front desk experience with steady phone volume
• Clear, friendly phone manner and strong written communication
• Excellent attention to detail and accuracy
• Strong organization and follow-through, with the ability to manage multiple priorities
• Proficiency with Microsoft 365 (Outlook, Word, Excel) and comfort learning new software
• Reliable transportation and a valid driver's license for occasional local errands (mileage reimbursed)
Preferred
• Experience using AI tools such as ChatGPT, Claude or Copilot to work more efficiently
• Experience in engineering, surveying, construction, land development, permitting or another professional services setting
• Experience with a CRM or lead tracking system
• Bilingual in Spanish
Compensation and Benefits
• $26 to $30 per hour, depending on experience
• Benefits: health vision, dental and life insurance, paid time off, paid holidays, 401k
• Room to grow into proposal coordination, client relations or executive support as the firm grows
How to Apply
Email your resume to careers@walsh-engineering.com with the subject line “Client Intake Coordinator” and include brief answers to these two questions:
1. Why does phone-based client service appeal to you?
2. Describe one way you have used AI or other technology to improve how you work.
Walsh Engineering & Surveying, Inc. is an equal opportunity employer. No agencies or recruiters, please.