Highlights
Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs.
Numbers & Facts
| Location | AR |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1967 |
| Website | https://www.capgemini.com |
Description
Job Description
Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices
Job Description - Grade Specific
Ensure that the daily activities within hisorher responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs
About Company
About Capgemini
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion (about $15.6 billion USD at 2018 average rate).
Visit us at www.capgemini.com. People matter, results count.