Administrative Support Associate - University Operator

NC CENTRAL UNIVERSITY

Durham, NC

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JOB DETAILS

SALARY

$33,540–$36,099 Per Year

SKILLS

1st Level Support, Administrative Skills, Communication Skills, Community and Social Services, Customer Support/Service, Detail Oriented, Emergency Management, Emergency Services, Employee Assistance Plan, Employee Benefits, Environmental Health, Health Plan, Insurance, Multitasking, Presentation/Verbal Skills, Process Improvement, Recreation, Regulations, Safety/Work Safety, Statutory Laws, Telecommunications, Telephone Skills

LOCATION

Durham, NC

POSTED

1 day ago

Posting Details

Position Information
Position/Classification Title
Administrative Support Associate

Working Title
Administrative Support Associate - University Operator

Competency Level
Journey

Position Number
100775

Salary Grade Equivalent

FLSA
Non-Exempt

Appointment Type
Permanent - Full Time

FTE
1 = 40 hours/week, 12 months

If time limited, duration date

Department Hiring Range
$33,540 - $36,099

EEO-1 Category
Administrative Support Workers

SOC Code
43-2011 - Switchboard Operators, Including Answering Service

Position Overview
Be an Eagle - Where Purpose Takes Flight!
Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State - Health Benefits
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Primary Function of Organizational Unit
The primary purpose of the organizational unit is to provide police and security, environmental health and safety, and emergency management services for North Carolina Central University. This unit reports directly to the Asst. Director of Public Safety

Primary Purpose of Position
The operators process incoming calls from the general public and others by forwarding the calls to staff, faculty and departments, or by providing the caller with the requested direct number. The University Campus Switchboard serves as the first level of support for customers of the university telephone system and for other informational services.

The goal of the university telecommunications switchboard operators is to direct callers to the needed destination with the fewest connections along the way. The operators provide current information on faculty, staff, and student (SGA, student organizations, etc.) telephone numbers. They receive an average of 3000+ calls each month. Operators answer a variety of inquiries from local, state, national, and international callers.

The University telephone switchboard operators serve as the front line of service for the university in answering calls that are initiated through the main university phone line (919-530-6100). The operators provide a personal, friendly, and customer-centric response to calls that come into nearly every division and unit throughout the university. They are also responsible for answering general questions that are posed regarding events or activities on the university's campus and transferring all calls to the appropriate point person or department.

Required Knowledge, Skills, and Abilities
The successful candidate must possess a working knowledge of operating switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner; ability to provide friendly and efficient frontline customer service to external and internal customers; ability to communicate clearly; ability to sit for 8 hours; ability to work independently with little or no supervision.

Minimum Education/Experience
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Licenses or Certification required by Statute or Regulation
N/A

Pre-Employment Requirements
Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours
Monday - Friday 8-5

Position required to work during periods of adverse weather or other emergencies
No

Campus Security Authority Designated Position
Yes

Work Location
Fully On-site (dedicated office at Duty Station)

Key Responsibilities and Related Competencies
Required Competency
Administration

Duties
Provides an essential service to the University community and its various constituencies by operating the University's switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner.

Required Competency
Attention to Detail

Duties
Provide friendly and efficient frontline customer service to external and internal customers by screening and directing requests to the appropriate person/departments, answering general questions,

Required Competency
Communication-Oral

Duties
The University Operator has daily contact with students, faculty, staff, and the public, requiring the use of clear verbal communication skills. Ability to communicate clearly. Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension.

Posting Detail Information
Posting Number
SPA01481P

Open Date
06/22/2026

Close Date
07/02/2026

Special Instructions to Applicants

Administrative Support Associate - University Operator

NC CENTRAL UNIVERSITY

Durham, NC

About the Company

NC CENTRAL UNIVERSITY

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