Administrative Support Assistant

The Administrative Support Assistant position is a cross-trained (Student Union Administration Office, Events and Planning Office, and Facilities work order system), front-line support role that provides excellent customer service and administrative assistance across multiple service areas within the Student Union Building. These service areas include the Welcome Desk, Administrative Desk, Events and Planning Office, and the Facilities/Maintenance team. They are the first point of contact for many who enter the Student Union Building, including students, staff, faculty, community members, and more. Administrative Support Assistants answer questions, direct people to various departments or locations, understand and navigate the work order system, and assist in reserving spaces. They ensure all feel welcome and receive efficient, helpful service. The SUB is looking for a candidate that can begin SUMMER 2026.

Key Responsibilities

General:

Follow established procedures and guidelines

Follow confidentiality guidelines

Crosstrain in multiple desk areas to ensure coverage and operational continuity

Communicate effectively with supervisors and team members

Maintain professionalism and friendly demeanor

Welcome Desk Operations:

Greet and assist students, staff, community members, and visitors with professionalism and in a friendly manner

Answering general questions regarding campus locations, refer people to appropriate contacts, and have a working knowledge of campus information

Maintain a welcoming, organized environment

Ensure logs are up to date and maintained

Administrative Desk Operations:

Perform basic administrative tasks such as filing, scanning, and receiving mail.

Support Administrative Office operations by assisting staff as needed

Event Planning Operations:

Reserving rooms

Assist with scheduling and managing room reservations using EMS

Communicate meeting space availability to customers

Process requests, inquiries, updates, and cancellations

Facilities:

Knowledgeable in navigating work order system

Ability to place and retrieve work orders for facilities team