Administrative Manager - Alcatraz Cruises

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The Administrative Manager provides operational leadership for administrative services, procurement, inventory management, dispatch, scheduling, shipping/receiving, vendor coordination, and facility support. This is a hands-on management position responsible for building efficient administrative systems while supporting daily operations across multiple departments.

A primary responsibility of this role is establishing and maintaining a disciplined procurement and inventory management program. The Administrative Manager will work closely with Engineering, Operations, Accounting, and vendors to improve inventory accuracy, purchasing efficiency, and asset accountability while reducing administrative workload for technical staff. This is an operational leadership role that requires flexibility in work hours and days to support vessel and crew schedules, project deadlines, and staffing needs.

Duties and Responsibilities:

• Manage day-to-day administrative operations across multiple departments.
• Oversee purchasing, procurement, and vendor management for supplies, equipment, services, and parts.
• Own and maintain the companys procurement and inventory management program.
• Develop and maintain a master parts catalog and standardized inventory procedures.
• Manage receiving, labeling, storage, inventory control, cycle counts, replenishment, and inventory audits.
• Partner with Accounting to support inventory valuation and expense-at-use processes.
• Coordinate vendor onboarding, insurance certificates, compliance documentation, purchase orders, and invoice tracking.
• Support capital projects by coordinating procurement, documentation, and vendor communications.
• Supervise the Dispatch Coordinator and ensure dispatch, payroll, scheduling and other duties are completed accurately and efficiently.
• Perform dispatch and scheduling/payroll duties as needed to maintain operational continuity.
• Coordinate shipping, receiving, and logistics for equipment, materials, and parts.
• Assist departments with planning, tracking, and follow-through of repair and maintenance activities.
• Coordinate contracted technical work and monitor project progress.
• Serve as the primary liaison between department personnel, contractors, vendors, and management.
• Coordinate with Human Resources and Accounting on administrative and operational matters.
• Prepare reports, spreadsheets, inventory analyses, and operational metrics.
• Maintain accurate records and ensure compliance with company policies and procedures.
• Prepare and organize schedules for training crew from the hiring hall
• Create and maintain a central database of documents and records
• Work a flexible schedule, including occasional alternate shifts, extended hours, or weekends, to support operational requirements.
• Create Sea Time letters upon request
• Ensure blank documents and logs are updated and in ready supply
• Create and improve current systems and processes
• Provide basic audiovisual and office technology support, including conference room equipment setup and security camera footage retrieval.
• Responsible for creating, maintaining, and organizing documentation and records
• Use and help others use Helm Connect
• Support Port Captains and Port Engineer/Lead Engineer
• Stand in as vessel crew when necessary
• Comply with and enforce established policies and procedures
• Support seeking and researching incremental revenue opportunities
• Demonstrates initiative by working independently, identifying priorities, and proactively seeking out work without requiring constant direction. Able to manage direct reports effectively and ensure work is completed.
• Execute special projects as needed
• Coordinate travel and lodging as needed
• Other duties as assigned

Requirements & Qualifications:

• U.S. Coast Guard Inland Masters (100 to) or equivalent preferred but not required
• Ability to effectively use and troubleshoot common office software, cloud-based applications, and company-specific systems
• Possess and maintain a current California driver's license and satisfactory driving record
• TWIC Required

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.