Administrative Skills, Analysis Skills, Case Management, Customer Support/Service, Data Entry, Detail Oriented, Discharge Plans, Documentation, Durable Medical Equipment, Epic Reporting, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), Hospital, Information/Data Security (InfoSec), Medical Terminology, Multitasking, Organizational Skills, Patient Care, Patient Confidentiality, Performance Reviews, Presentation/Verbal Skills, Primary Care, Project/Program Management, Purchasing/Procurement, Quality Assurance, Social Work, State Laws and Regulations, Time Management, Typing, Utilization Management, Writing Skills
Department/Unit:
HBD - Internal Medicine
Work Shift:
Day (United States of America)
Salary Range:
$50,639.00 - $75,959.00
The Administrative Coordinator utilizes collaboration and project management skills to assist with assessment, planning, implementation and evaluation to assist Case Management, Social Work and Utilization Review staff with coordination of care in the Primary Care setting.
Essential Duties and Responsibilities
- Collaborates with multiple departments and provides high-level project support and analytical services focusing on quality initiatives and patient care management
- Requires strong multi-tasking capabilities
- Requires adherence to strict confidentiality guidelines
- Assists with obtaining Durable Medical Equipment (DME), including but not limited to rolling walkers, commodes, wheelchairs, quad canes and hospital beds.
- Make basic transportation arrangements (MAS, Rehab, back transfer, cabs) once CM/SW has documented need.
- Maintains patient confidentiality of all communications and documents as required by hospital policy.
- Keeps Case Managers and Social Workers apprised of status of discharge plans, documents the status of activities and communications, and maintains adequate reporting information in EPIC.
- Maintains daily documentation in EPIC of all activities done utilizing interventions.
- Enters data into EPIC in a timely fashion to facilitate discharge plans.
- Maintains skills needed for performance of duties.
- Utilizes available educational opportunities for improving skills.
- Attends required in-house in-services.
- Projects positive image of the department and hospital.
Qualifications
- Associate's degree - required
- Prior experience in customer service.
- preferred
- Working knowledge of computer-based applications and strong PC/ keyboard skills.
- Knowledge of medical terminology.
- Strong attention to detail and demonstrated ability to use sound judgment in decision making.
- Excellent organizational skills with demonstrated time management skills.
- Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.
- Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.
- Ability to work well independently as well as within a team unit.
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.