Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide general customer service as needed. Respond to inquiries from claimants, medical providers, vendors, attorneys, and other sources regarding claim status and appointment information.

Administrative Assistant

Potential Hybrid Opportunity After Training

Important: An intensive internal background check is required for this position. The background check process can take up to one month to complete, so candidates should be prepared for a potentially longer onboarding timeline.

Job Duties

• Operate the switchboard by answering, directing, and transferring incoming calls to the appropriate departments or individuals
• Assist with visitor check-ins, take messages, provide general information, and maintain accurate records
• Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide general customer service as needed
• Locate specialized doctors near claimants to complete examinations requested by Disability Evaluators
• Schedule Consultative Examinations (CE) and complete follow-up calls with claimants
• Print and assemble CE packets for mailing and fax required documentation to medical providers when necessary
• Respond to inquiries from claimants, medical providers, vendors, attorneys, and other sources regarding claim status and appointment information
• Assist claimants with transportation needs, including mailing bus passes when applicable
• Contact claimants regarding upcoming appointments, missing paperwork, or additional information needed
• Follow up with doctors and hospitals regarding reports, authorizations, and specific medical documentation
• Contact claimants, attorney representatives, medical providers, and other sources as directed to support claim adjudicators
• Track daily assignments to ensure work is properly distributed and completed
• Conduct case development activities that require attention to detail, analysis, and independent judgment

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.