Administrative Assistant

Benefits:

• Health insurance
• Paid time off
• Dental insurance

Responsibilities

• The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
• Scheduling and entering residential and commercial losses into the system
• Managing the technicians to make sure all job requirements are met in the system in a timely manner
• Scanning documents into the jobs and documenting appropriate notes into CRM software
• Assisting with listings and pricing, additional documentation requirements for jobs
• Assisting manager with completing job files for billing submission
• Displays positive attitude while interacting with customers over the phone
• Communications jobs to the project managers or lead program coordinator in a timely manner
• Strong organization and prioritization skills may be times working on multiple projects at once)
• Other responsibilities directed from Branch Manager
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
• Communicating with insurance adjusters about claims
• Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
• Getting contracts signed by customer
• Communicating with accountant team on payments and collections

Qualifications

• 2-3 years of office experience
• Bilingual a plus
• Excellent verbal and written communication skills
• Computer skills: Google calendar and email, microsoft word, excel; etc.
• Ability to quickly learn computer software to keep track of all jobs
• This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
• Strong attention to detail and accuracy
• Ability to work under pressure, in a fast-paced working environment
• Task oriented, self starting
• organize daily tasks with efficiency
• A background check may be required due to program guidelines through insurance carriers we work with.