Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
About Home Works Now
Home Works Now is a rapidly growing electrical, propane, plumbing, and generator company serving Southwest Florida. We specialize in Generac standby generator installations, maintenance, and service. We are seeking an organized, customer-focused Administrative Assistant / Generator Service Coordinator to help support our operations team and deliver exceptional service to our customers.
Administrative Assistant / Generator Service Coordinator
Position Summary
The Administrative Assistant / Generator Service Coordinator plays a critical role in supporting daily operations by answering phones, assisting customers, coordinating permits and HOA approvals, scheduling generator installations and service appointments, and maintaining accurate project documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
Customer Service & Communication
Answer incoming phone calls and respond to customer inquiries professionally and courteously
Schedule appointments for generator maintenance, repairs, estimates, and installations
Communicate with customers regarding appointment confirmations, permit status updates, and project timelines
Handle customer concerns and route technical issues to the appropriate department
Permitting & Project Coordination
Prepare and submit electrical, gas, plumbing, and generator permit applications
Coordinate inspections with local municipalities and building departments
Track permit approvals and inspection schedules
Assist with obtaining and processing HOA architectural review applications and approvals
Maintain organized project files and permit records
Scheduling & Dispatch
Schedule generator service technicians and installation crews
Coordinate calendars and optimize technician routes
Monitor upcoming maintenance agreements and schedule recurring services
Assist with emergency and storm-related scheduling when necessary
Administrative Support
Create and maintain customer records in company software
Process documents, contracts, and work orders
Assist with invoicing and project closeout paperwork
Scan, file, and organize company records
Support management with special projects and reporting as needed
Qualifications
Required
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency with Microsoft Office (Word, Excel, Outlook)
Professional phone etiquette and customer service skills
Ability to work independently and as part of a team
Attention to detail and accuracy
Preferred
Experience in construction, electrical, plumbing, generator, or home services industries
Knowledge of permitting processes and HOA approvals
Experience with scheduling software, CRM systems, or service management platforms
Familiarity with Generac products and services
Prior dispatching or project coordination experience
Compensation & Benefits
Competitive pay based on experience
Paid holidays
Paid vacation
Opportunities for growth and advancement
Training provided
Supportive team environment
Long-term career opportunities with a growing company
Ideal Candidate
We are looking for someone who:
Enjoys helping customers
Thrives in a fast-paced environment
Is highly organized and detail-oriented
Can manage multiple projects simultaneously
Communicates professionally with customers, inspectors, HOA representatives, and team members
Takes pride in keeping projects moving efficiently from start to finish
Schedule
Monday through Friday
Full-Time
Occasional overtime during hurricane season or peak demand periods
Join Home Works Now and become an important part of a team that helps protect Southwest Florida homeowners with reliable backup power solutions.