Title: Administrative Assistant
Location: New York, NY 10172 (Hybrid)
Duration: 06 Months
Pay Rate: $29.00/- on W2
Roles and Responsibilities:
Transaction Banking Department (TRBD) is looking for a Business Administration Representative who will be responsible for data registration of customer's signup to cash management products or related banking services.
Register customer data into proprietary system in a timely manner.
Conduct set up in systems and handle inquires from customers mainly by email communication.
Obtain sufficient knowledge regarding ***'s cash management products and services.
Manage customer entries into our billing database for the purpose of generating invoices.
Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
Work together and problem solve along with our Product team to assist in resolving issues.
Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Keep close communication with the Client Service team on daily tasks and progress.
Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team.
Qualifications and Skills
Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
Education: BA/BS Degree preferred.
Bilingual Japanese language is not must, but will be appreciated.
Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day.
Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
Ability to clearly communicate verbally and in writing across various communication settings and styles.
Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
Ability to anticipate customer's needs.
Ability to quickly learn internal policies and procedures, think independently and suggest solutions.
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