Administrative Assistant II - Address Confidentiality Program / Hybrid

Administrative Assistant II - Address Confidentiality Program / Hybrid

Salary

$40,248.00 - $44,376.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

AAA-00007-090126

Department

Department of Personnel & Administration

Division

Division of Central Services

Opening Date

09/01/2026

Closing Date

9/11/2026 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Heather Siegal heather.siegal@state.co.us

Primary Physical Work Address

Eligible for a hybrid flexible work assignment within Colorado and may be required to work on site at 1001 E 62nd Ave Denver, CO 80216 as necessary to meet business needs.

Hiring Pay Rate

While a salary range is posted for this position, any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state service as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description
• Benefits
• Questions

Department Information

This position is only open to Colorado state residents.

NOTE: This posting may fill more than one vacancy.

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying. Apply for a job with the State of Colorado

To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video What Happens After You Apply

Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; its a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What Youll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

Description of Job

The Colorado Address Confidentiality Program (ACP) is a statewide program that provides protected healthcare workers and survivors of stalking/harassment, sexual assault, human trafficking, and domestic violence with a legal substitute address and mail forwarding. Under Colorado law, all state and local government agencies must accept a participant's substitute address. ACP services are intended to enhance a comprehensive safety plan and contribute to increased survivor safety.

Since its inception in July of 2008, the ACP has served over 16,600 victim-survivors.

This position will train on-site for about nine (9) months, after training is complete, up to four (4) days per week are required on-site. However, if business needs require more on-site will be required.

This position is a direct victim services position which serves as an initial point of contact for all program correspondence. It responds to incoming program calls, messages, and emails and provides general program information. This position will also provide program support to include mail forwarding and processing casework.

A summary of the duties and responsibilities will include, but are not limited to, the following:

Point of contact for ACP/Manage Email Correspondence - As an initial point of contact for the ACP, this position will respond to phone calls and email messages and will analyze each to determine the appropriate response and when to forward to other staff members. This position will document calls and message content in participant files, flagging those that need follow up. It will respond to general questions, inspect participant submitted forms for completeness, and ascertain missing items to communicate with participants in order to remove barriers to enrollment and participation in the program.

Program Casework Support - This position will process program casework including, but not limited to, applications for new enrollment, renewals, and address changes. This will include reviewing submitted forms, working with participants to ensure accuracy of information, and completing the updates according to internal policy.

Mail Support - This position will assist with providing all aspects of participant mail sorting and forwarding services as required by program laws and as directed through program policy and procedures to include sorting and repackaging mail to be forwarded to participants, recording accountable mail pieces, accepting personal service on behalf of participants, and ensuring that mailing labels for ACP households are accurate and available.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

This position is advertised in line with the Governor's executive order (Executive Order 2022 015) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A3XXAdministrative Assistant II

Minimum Qualifications:

Experience Only:

At least two (2) years of relevant experience in responding to incoming program calls, messages, and emails, and general administrative duties.

OR

Education and Experience:

A combination of related education and/or relevant experience in responding to incoming calls, messages, and emails and analyzing resources equal to at least two (2) years.

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position
• Previous experience which required the handling of confidential information
• Excellent written and verbal communication skills
• Ability to operate standard office equipment including pertinent software applications; such as Salesforce, and preparing and maintaining accurate records
• A high level of competence in MS Office, particularly Word, Excel, Google Drive/Docs/Email
• Excellent time-management skills
• Strong organizational skills and attention to detail
• Flexibility to perform a wide variety of tasks, in a wide variety of circumstances and with a diversity of individuals and/or groups
• Ability to work independently; self-directed
• Experience and/or interest in working at an agency or organization that services victims of domestic violence, stalking, and/or sexual assault

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review, an online assessment and a structured interview.

Appeal Rights:

An applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website,https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at spb.colorado.gov.

Supplemental Information

Employment Philosophy: The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal heather.siegal@state.co.us

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

This position requires either: Experience Only: At least two (2) years of relevant experience in responding to incoming program calls, messages, and emails, and general administrative duties. OR Education and Experience: A combination of related education and/or relevant experience in responding to incoming calls, messages, and emails and analyzing resources equal to at least two (2) years. Do you meet this qualification?

• Yes
• No

02

If you selected yes, please tell us about your qualifying education or equivalent experience here, including names of organization and dates of service.

03

If offered this position, is the listed salary range acceptable to you?

• Yes
• No

04

Please describe how you learned of this job opening.

05

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO: Per the requirements of the Step Pay Program, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately. If you are a current State of Colorado employee, please list all State of Colorado Departments or institutions of Higher Education for which you have worked for and your Employee ID (if known):

Required Question

Employer State of Colorado

Address See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website https://careers.colorado.gov/