Administrative Assistant / Front Desk – OB/GYN

Location: Boston, MA
Contract: 3 Months
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Hours: 40 Hours/Week
Work Arrangement: Onsite

Sigma, Inc. is seeking an experienced Medical Administrative Assistant / Front Desk Associate for a 3-month onsite contract opportunity at BIDMC in Boston, MA.

This position provides front desk and patient-facing administrative support on an OB/GYN floor. The ideal candidate will have strong customer service and front desk experience, familiarity with a hospital or medical environment, and hands-on Epic experience.

Candidates with previous OB/GYN, women's health, hospital front desk, medical receptionist, patient services, or medical office experience are strongly encouraged to apply.

Key Responsibilities

• Provide front desk and reception support in a busy hospital environment.
• Greet and assist patients, visitors, and staff professionally.
• Support daily patient-facing front desk operations.
• Provide excellent customer service throughout the patient experience.
• Respond to patient inquiries and direct individuals to the appropriate staff or department.
• Perform general administrative and clerical duties.
• Utilize Epic for applicable patient and administrative functions.
• Maintain accurate and organized patient-related information.
• Communicate effectively with patients, providers, nurses, and administrative staff.
• Handle sensitive patient information appropriately and maintain confidentiality.
• Support efficient daily operations of the department.

Required Qualifications

• Previous front desk/reception experience required.
• Strong customer service experience required.
• Epic experience required.
• Comfortable working directly with patients in a healthcare environment.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a busy, patient-facing environment.
• Must be available Monday–Friday from 8:00 AM–4:30 PM.
• Must be able to work onsite in Boston, MA.
• Former BILH employees must have been separated from Beth Israel Lahey Health for at least 6 months to be considered.

Preferred Qualifications

• Previous experience in a hospital, medical office, physician practice, outpatient clinic, or other healthcare environment.
• Medical terminology or general medical knowledge.
• Previous OB/GYN or women's health experience is highly preferred.
• Experience supporting patients and clinical staff in a hospital setting.

Ideal Candidate Background

Candidates with previous titles such as the following may be a strong fit:

• Medical Administrative Assistant
• Medical Receptionist
• Medical Front Desk Associate
• Practice Assistant
• Patient Service Representative
• Patient Access Representative
• Medical Secretary
• OB/GYN Receptionist
• Women's Health Coordinator
• Medical Office Assistant
• Healthcare Administrative Assistant
• Front Desk Coordinator