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Administrative Assistant

Cogent Infotech Corporation

Albany, NY

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JOB DETAILS
SKILLS
Administrative Skills, Artificial Intelligence (AI), Capability Maturity Model Integration (CMMI), Case Management, Cloud Computing, Consulting, Data Analysis, Detail Oriented, Documentation Review, Fortune 500 Customers, Government, Government Regulations, Health Insurance, ISO (International Organization for Standardization), Information Technology & Information Systems, Internet Security, Leading Edge Technology, Legal, Mail Processing, Microsoft Office, Organizational Skills, Problem Solving Skills, Technical Consulting, Time Management, Workflow Analysis
LOCATION
Albany, NY
POSTED
2 days ago
About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Title: Administrative Assistant
Duration: 2 years
Location: Albany, NY 12257
Shift Timings: Mon-Fri (9:00am to 5:00pm)
Pay: USD 20/hr-USD 22/hr

Position summary:
The Mail & Workflow Coordinator is responsible for managing incoming and outgoing correspondence, ensuring timely processing of complaints and appeals, maintaining workflow accuracy, and acting as a liaison between the organization and external entities. The role requires strong organizational skills, attention to detail, and proficiency in Microsoft Office to support daily administrative and clerical operations in a fast-paced environment.
 
Key Responsibilities:
  • Manage incoming mail and ensure timely processing of correspondence.
  • Review complaint and appeal documents to determine proper workflow handling.
  • Track and process certified, overnight, and priority mail.
  • Read and code documents in workflow management systems for appropriate routing.
  • Manage outgoing correspondence and ensure timely notification of complaint outcomes.
  • Serve as the liaison with regulated entities by sending correspondence and following up on overdue responses.
  • Resolve workflow processing issues and errors.
Minimum Qualifications
  • Minimum 3 years of experience in an administrative or clerical roleperforming:
  • Managing incoming and outgoing mail.
  • Reviewing documents and determining appropriate processing.
  • Coordinating correspondence with external organizations.
  • Following up on outstanding responses.
  • Resolving workflow issues and processing errors.
  • Communicating with customers, consumers, or external organizations to obtain required information.
Preferred Qualification:
  • Experience working with complaint or case management systems.
  • Experience using workflow management software.
  • Experience in healthcare, insurance, government, or regulatory environments.
  • Experience handling confidential or sensitive documents.
Application Process
Resume Review
Initial discussion
Video Screening
Client Interview
 
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.
 
 

About the Company

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Cogent Infotech Corporation

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