Administrative Skills, Administrator Documentation, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Document Management, Documentation, Documentation Review, Establish Priorities, Financial Services, Government Regulations, Health Insurance, Healthcare Providers, Interpersonal Skills, Mail Processing, Medical Genetics, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Time Management, Workflow Analysis, Writing Skills
Administrative Assistant
Location: Albany, NY
Employment Type: Contract (2 Years)
Schedule: Monday – Friday | 37.5 Hours per Week | 9:00 AM – 5:00 PM
Pay Rate: $17.00 – $29.00 per hour (based on experience)
Position Summary
The Administrative Assistant provides essential administrative and operational support for the New York State Department of Financial Services (NYS DFS). This position is responsible for managing incoming and outgoing correspondence, reviewing and processing documentation, coordinating workflow activities, communicating with internal and external stakeholders, and ensuring timely resolution of requests.
The ideal candidate will be detail-oriented, organized, dependable, and able to manage multiple priorities in a fast-paced environment while maintaining accuracy and confidentiality.
Key Responsibilities
• Manage incoming mail and correspondence to ensure timely review, processing, tracking, and distribution.
• Review complaints and appeal-related documents to determine appropriate handling and workflow processing requirements.
• Track incoming certified, overnight, priority, and other time-sensitive mail.
• Read and analyze documents entered workflow management systems and apply appropriate coding, routing, and processing procedures.
• Forward documentation to appropriate staff or departments for continued processing.
• Manage outgoing daily correspondence to ensure timely notifications and responses are issued.
• Prepare, review, and process written correspondence and administrative documents.
• Serve as a liaison with regulated entities, external organizations, consumers, and healthcare providers.
• Send correspondence, request additional information, and follow up on overdue responses.
• Update records and files as needed to maintain accurate documentation.
• Identify, research, and resolve workflow issues, processing errors, and administrative discrepancies.
• Communicate professionally with consumers, companies, providers, and internal staff.
• Perform general clerical and administrative duties as required to support department operations.
• Learn and utilize NYS DFS internal workflow systems and procedures through provided on-the-job training.
Required Qualifications
• Must provide proof of eligibility to work in New York State.
• Minimum of three (3) years of experience performing administrative duties including:
o Managing incoming and outgoing correspondence.
o Reviewing documents to determine appropriate processing.
o Coordinating workflow activities.
o Communicating with outside entities and requesting information.
o Following up on outstanding responses.
o Resolving administrative workflow issues and errors.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and accuracy.
• Ability to work efficiently in a deadline-driven environment.
Technical Skills
• Proficiency with Microsoft Office Suite, including:
o Outlook
o Word
o Excel
o Teams
• Ability to learn and effectively use internal databases, workflow systems, and administrative applications.
Preferred Qualifications
• Experience working in a government, regulatory, healthcare, insurance, or compliance-related environment.
• Experience in handling confidential records and sensitive correspondence.
• Familiarity with document management or case tracking systems.
Knowledge, Skills & Abilities
• Strong customer service and interpersonal skills.
• Professional written correspondence skills.
• Ability to interpret written instructions and policies.
• Excellent time management and organizational abilities.
• Dependability, punctuality, and consistent attendance are essential.
• Ability to maintain accuracy while handling a high volume of work.
Work Environment
• Office-based position supporting NYS DFS operations.
• Requires frequent computer use, document review, data entry, and communication with internal and external contacts.
This is an excellent opportunity for the right individual.
If interested in exploring this great opportunity, please apply directly at https://search10.smartsearchonline.com/datrose/jobs/
Veterans are encouraged to apply.
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.
Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.
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