Account Manager | Tampa, FL (In office) | $55K to $65K base + commission
About AFC
At AFC, you're a name, not a number. We're a family-owned, women-owned transportation and logistics company headquartered in Tampa, FL, moving freight nationwide through our asset and brokerage operations. We're growing fast and building our own AI-powered operating platform, not just buying tools. We promote from within, and our leadership knows your name. If you want to build something, not just fill a seat, you'll fit in here.
The role
You'll own a portfolio of AFC Logistics brokerage customers and be the reason they keep shipping with us. You'll report to the Director of Operations (Account Management). Success means customers who stay, loads that hold their margin, and problems caught before the customer notices.
What you'll do
- Serve as the day-to-day contact for your brokerage accounts
- Update customers on pickup, delivery, and delays before they have to ask
- Work with our brokerage desk to fix carrier issues fast while keeping customers informed
- Watch per-load margin and flag lanes trending below the floor
- Spot new lanes and expansion opportunities and log them in HubSpot
- Deliver monthly portfolio reporting on retention, margin, and customer health
What you bring
- 2+ years in freight brokerage, logistics account management, or customer service
- Clear, proactive communication by phone and email, especially when things go sideways
- Hands-on CRM experience (HubSpot or similar)
- The ability to read load-level margin and spot problems early
Nice to have
- McLeod TMS experience
- Carrier-side service recovery or claims experience
What you get
- Competitive base pay of $55K to $65K, plus commission
- Medical, dental, vision, and 401(k), with coverage starting the first of the month after 60 days
- 80 hours of PTO per year
- Weekly pay
- A clear path to grow, with leaders who know your name
Where you'll work
Tampa HQ, 1120 E Kennedy Blvd. 5 days in office.
Our process
A phone screen with People & Talent, a short Predictive Index assessment, an interview with the hiring manager, and a final conversation with leadership.
AFC Transport is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities. This description is not a contract of employment; employment with AFC is at-will. Duties may change based on business needs.